AVOID!!! Embassy Suites downtown at all costs! Charging $30 /$37for self/valet which will include identity theft, loss of property, car body damage! The Hotel Manager will not return your call. Desk clerk manager states one on foot security guard monitors hotel and parking garage & they had 6 break ins last week. My son's car had window broke and all contents taken between midnight Mon. May 4th and 9 AM Tues. May 5th. His car alarm went off and NO ONE was alerted to this crime, even though the valet staff were in and out of garage all night plus the security guard patrol. The Embassy staff offered an apology and use of a vacuum. They comp'd the room only after many conversations which started with a comp for the parking only. Police instructed to fill out report online since this is such a problem they don't have time to respond to each car break in. Glass was all over this parking garage - from previous break ins?? Hotel staff informed me that is has been a problem over the winter but it is not as bad now... My sons requested a room for Tues. May 5th so that they may regroup and search for an apartment. The staff said they had no room for them and offered NOTHING to help find one at a different property. The staff has not cooperated and has forced me to drag out information. Desk clerk manager stated that she had not even interviewed her security personnel regarding this theft and did not know where the crime report went that my son submitted to them at their desk. In fact she originally stated that their parking garage was owned by the city and we needed to take it up with the police as it was not covered under their liability. Two days later she said it was indeed owned by Embassy Suites. This Hotel is being operated by people with no humanity, who lie, and deny any accountability for what happened. I hope to inform all people, via any avenues ,to avoid this property at all costs. Yes, the loss of property and my son's identity is very precious indeed, but the disgusting behavior of Embassy Suites is totally unacceptable.
My wife and I really enjoyed the valet parking the guys were very nice and professional. Other then that we had a bad experience. We paid $389.00 for the lowest quality room with a view of the air compressors and air ducting. We weren't able to sleep due to noise and barely had room to get ready around each other also my wife is allergic To dust and she was having problem breathing because of how poorly the room was cleaned. Also the bath tub had left over hair from the previous occupant. I've stayed at hotels all across the nation from cheap as dirt to the most expensive in New York and i would rather stay at a super 8!!! Ps you would expect wifi to be free with the rate but they even wanted to charge per night for that!
We had terrific service and a huge, spacious room that was clean with new furnishings. The breakfasts had lots of plentiful choices. Helpful, friendly staff and a great location next to the riverfront make this hotel the best in downtown!
Very disappointed with the Hilton brand after my most recent stay. Multiple issues through our stay and non-nonchalant staff has seriously made me question whether I would ever stay at a Hilton branded hotel again. Firstly, our room was covered in a layer of dust. There were dust bunnies hanging from the return vents. While I can say they room looked clean on its surface, it was disgusting on further inspection. The molding in bathroom was water damaged and falling apart. There was black mold and water damage to the entire bathroom ceiling. We later ordered room service which was prepared by "Prime," the hotel restaurant. While the food looked delicious, we were unable to eat it as it was brought without silverware. After calling to the front desk, without so much as a "sorry," I was transferred to restaurant. We were then told they would bring silverware with the rest of order which came about 20 minutes later, at which point, our food was cold. Now, I will preface this by saying that valet parking is $34 a night in addition to the $200+ for the room. This is after they tell you remove any valuable items from your car as the lot is not secure. I called down and asked the valet if they could retrieve the package of diaper from my vehicle. I was laughed at and told I could come get them myself. Finally, the hotel charges $9.95 per day for WiFi. In my experience, I have paid the same or less for cleaner, better managed hotels. I will not be staying in this Embassy Suites again.
nice and clean, but WAY overpriced parking. Seriously $34 a night??? Rooms are a good size, they're clean, smell good, and some have fireplaces. I've stayed here everytime I come to Portland for work (monthly), but due to the high parking prices for an OLD, scary parking garage, I'll loom elsewhere next time.