Worst living experience of my life. They say that you get what you pay for and boy have I learned my lesson about the price you pay for great rent. Allow me to list the cons: 1)The management is terrible. No follow through, dishonesty, and a severe lack of ownership. 2) Pray to God that you have elderly neighbors. My neighbor upstairs was a recovering drug addict who didn't sleep so I'd be up until 3:00 or 4:00 am just listening to constant movement directly above my head. The neighbors next door smoked weed constantly and hey, I don't judge. But the smell 24/7 is awful. The neighbors on the other side enjoyed shredding it on the guitar every Saturday starting early morning into the afternoon. Working weekdays and having only Saturdays to sleep in, the lack of courtesy was appalling. 3) I had requested at the time of move in, that several things be fixed: the main closet was broken, our sliding door didn't open, and dishwasher didn't dispense the dishwashing liquid. It took 3 months-3 MONTHS for them to stop by and by that time I had already fixed everything myself. 4) After terminating the lease, because I'd found a house, I let them know the day I'd have my stuff out and was set to go. However, due to a family emergency during that time, I was unable to get my stuff out and letting them know that I needed more time was at the back of my mind. They also had an old number on file so when they tried to contact me, I was unreachable. Now, all that was my fault for which I hold myself accountable but what I cannot understand is how this happened next. I went back to the apartment to get the remainder of my things only to find that it had been cleared out, save the few things that the maintenance boys wanted to keep. After calling management to see where they had put my stuff, I was advised it had ALL BEEN THROWN OUT. Okay, understandable, that was my fault. But after going back to return my keys and wash cards, I saw in the back room, my office chair and desk. So tell me again how ALL my stuff had been thrown out??? Overall I learned that a great price in rent does not mean a great experience and I can say with all honesty that I will never return to apartment life after this, much less to the Serrano. The place should be shut down.
Read the other 1 star reviews my experience here concurs with there's. I've had to call the cops over 10 times in my 2 years I was here, the punks and thugs ruined it for us. Had neighbors fighting in the parking lot,cops kicking in doors,domestic violence,loud music, dogs barking etc.... I even had to escort my wife to and from her car when she went to work because of the things the ghetto thugs would say to her.... parking is not enforced at all that little parking sticker they give you as a joke. I have had people double park behind me to where I couldn't even go to work because I was blocked in. I have also had to alert the staff that there are people passed out in the stairwell or by the garbage area. Do yourself a favor and don't move here. Be sure to read the reviews at the other Wedgewood park apartments complex because they are both managed by the same company.
I currently live in the serrano apts. I feel any negative review is by a tenant and any positive review is by a the staff or company. DO NOT RENT HERE! I've lived in many places but this is close to the worst. You'll think the floor plans are great but you won't get to see your current apartment. They're poorly put together and cheaply made. I've lived here since Dec 14 to now Dec 15. Since I've moved in I've had a problem with th maintenance being completed legally on time which is 10 business days for non emergency and they always have an excuse. A few months ago they had one member take an absence for military leave and tried to pretend they don't have to still accomplish maintenance on time. It always takes 30-60 days in order for them to accomplish anything regardless if there's maintenance here or not. Things break down quickly. I've had blankets and soap stolen from the laundryroom several times. It's extremely expensive to boot and sometimes very filthy. The grounds are rarely kept with dog feces cigarette butts or trash everywhere. Unruly disrespectful children running amok destroying the property and children's toys that they refuse to fix and I've had to tell them to go fix it because it's unsafe. Playground is completely destroyed. New maintenance staff and I don't see any improvements in time management or skill. It's freezing outside and my daughter's window is still broken 3months later. My toilet has been broken for two months and they won't fix it because they're cleaning and fixing turn over apartments. I'm forced to go to the courts in order to get my apartment fixed. Verna and the staff typically is polite and respectful however there's no time management of the maintenance crew. I never miss any rent however last month I was one day late there's a 3 day pay or vacate on my door. Only fault of mine here ever. There's drug addicts aplenty. Cops and fights here occasionally. My vehicle has been vandalized several times. Someone is still calling random companies and ordering services. As soon as I can afford it I'll find a better place to live. Regretted living here the moment I moved. Do not recommend this place to anyone. Shame on serrano!!!!!
I have had an amazing experience with living in my apartment here. I love the amenities like the pool and on site laundry. I love the floor plans. I feel the office staff is kind and respectful. I have had an awesome time from the pool, the close distance to restaurants and other places nearby, and just the overall time the office is willing to sacrifice to make as much tasks as possible complete. They are hard working, and the maintenance is great about professionalism and are precise. They have had to help us a couple times to figure out how to get something off or clean something out. However, they were fast, precise, and great overall. I enjoy everything here and i am glad i chose this place over some of the others.
My family did not have a good experience living at Serrano Apartments. The apartments themselves are very cheaply put together and a lot of the fixtures, doors, etc. fell apart shortly after moving in and were never fixed. Had major problems with the other tenants, had to call 911 multiple times for loud parties at 3AM and constant fighting/screaming right outside our windows. The grounds are not well kept, very dirty and cigarette butts/dog feces everywhere.