The office staff has been amazing! I recently had an issue and when I requested help from Shelby he went out of his way to ensure everything was taken care of. Regina was very helpful in following up every step of the way to confirm everything was done. I would highly recommend this place, the customer service has been great!
I love it here, I moved in a few months ago and the management was changing so I was a little wary, but so many positive changes are occurring and it is awesome The gym looks great, the pool looks better and all the lights and fountains have been restored The office is always so helpful despite how crazy busy it is in there Very happy with making this my home and love the new management Definitely recommend to friends!
security at this complex is nonexistent . Any time the office close about 6pm on you have teenagers from 6th grade on in the pool area skate boarding and tearing up the hot tub. One day I sat and watched A poor old lady get screamed at by a gang of thugy skate boarding teens at the pool. When I contact complex for assistance nothing happens. They tear up cars in the parking lot. Unit 3-11301 and the area around it is nothing but a place for people to do drugs and drink every Friday night I walk my pet and It is Nothing but drunk and high people out on the side walk. I really wish security was available around the complex I noticed a few months back a teenager broke into a vacant apartment and really tore the place up.if security concerns were handled by managment this complex would be really nice
The "Luxury Apartment" sign is misleading. It's an ok place to live...but security is poor and you probably won't feel all that safe. Whenever I come home from work, there are cars lined up waiting to poach the entrance when I used my key pad to open the gate. If they don't belong inside, they shouldn't be able to get in. Last Friday night, I came home and saw a man standing outside his car urinating right on the main road. On a normal basis, you'll see people inside the gate, who clearly don't live there, roaming around the complex. For what I pay per month, I don't feel like it's a good value. Tightened security would go a long way in improving the place.
I drive home from work everyday and pass by children throwing a football in the middle of the road near the entrance, in the complex. I have SEEN them hit other parked cars accidentally. Where are the parents? Why is this complex not doing anything to stop them? Almost all of the machines in the gym are now "Out Of Order". This place is just getting worse as the days pass, home is not home anymore, it's never peace and quiet, always children playing in the road screaming and yelling, always loud music, people loitering outside, this place is an absolute mess!!!! As these are stated as "luxury apartments" let me clarify - they are FAR from it. Yes, the website may look appealing or the apartment tour may take you through a very nicely furnished model apartment. But this complex has many little issues that all add up to become one big problem. Appliances in the apartments are all clearly very old. The dryers apparently don't work in any of the apartments. We tried getting a working one from a vacant apartment into ours, but even maintenance admitted that all of them are broken, and that none of them are effective with drying clothes. The bathroom smells like cigarettes and a rotten animal whenever the fan is turned on, either from our neighbors or from a past tenant. There are spiderwebs all over the mailboxes crawling with spiders, given little attention obviously as they are always there and haven't been cleaned up. There were a few roaches at first, before we called pest control. Some crawling out of our sink, even. The gym is almost always out of water and sometimes the cleaning wipes. As if the gym wasn't limited enough, there are some broken machines. They are budget machines though, not of high quality. Definitely needs an upgrade. Almost ALL of the weights in the weight room are missing- most likely stolen by residents. It's a shame that we pay over a thousand dollars a month to work out in the gym included that is half effective. The pool area is fairly nice along with the jacuzzi, but of course, they must make it look nice during the apartment tour in order to win over anyone seeking a new apartment. Parking has become minimal recently, I've never had a problem until the holiday season when everyone has their guests parking in the spot I have been parking in since I've moved in. Switched buildings once the lease was up, because the guy above me kept dropping his weights onto the floor and couldn't stand to hear his girlfriend scream while they made love every night. With his surround sound system speakers blaring, I could hear every lyric to every song. I will admit that this complex does look very nice from the outside. The public areas they tend to keep clean for a good first impression for future tenants. But there are plenty of issues that come, free of charge, with your apartment lease. The maintenance workers are pretty friendly and will fix any problems inside of your apartment quickly. But other than that, any other concern you bring to the office, they will not be of any help. If you are looking for "luxury" - this is not the place to be. Complete false advertising. For the price, there are much better out there, that can offer much more promising treatment to their tenants, with much higher quality. Take my review into consideration as someone who has been living here for a little almost a year. If they decide to fix some things around here, I will update my review.