Not yet a resident, but looking to move in here. I first sent an email inquiry to the apartment and received an expected generic response from a man named Sean. After replying further, I never heard from him again. While I was in the area looking at a few other places, I decided to stop in just in case. The land is beautiful. The lake is cute and has a little bridge. The wildlife is adorable and the maintenance men who were working outside seemed very friendly. When I went into the leasing office, poor Millye Lopez was all by herself today (it is New Years Eve) and was very busy. This did not hinder her politeness or her helpfulness one bit!! She was wonderful! I keep seeing reviews about the horrible management/staff and it makes me wonder. Be sure to ask for her, because she was amazing. The apartments/sidewalk all looked very clean and well-kept. I am very interested in this place and would recommend people to stop-by. Lovely area, right off of the highway, better than some other places I have looked! If I do chose this place, I will write another review after I have actually lived here for a bit to see if it stays this great. So far, no complaints! :)
Pros -Walkability. The complex is very close to several grocery stores, shopping centers and restaurants. -Maintenance. I've had two major issues this past year (air conditioner stopped working, roof leaking), and both were attended to within an hour. -Ample parking. -Reasonably priced. -Apartment staff have been great 95% of the time. I'm typically greeted by name, which given such a large compound demonstrates their commitment to service. Cons -Dale Mabry traffic is a mess in the evening. -Roaches. It hasn't been as bad in the winter months, but during the summer I would consistently find them around the apartment. Due to proximity to ponds and woods, and this being Florida, they make themselves at home. -Windows are thin, so make sure you do not get an apartment by the air conditioning units. I would recommend this area. I am in the process of relocating for work and will post an update once I have gone through ending my lease.
HORRIBLE HORRIBLE HORRIBLE! WHAT A NIGHTMARE! I honestly never encounter such discontent paying my own money in an apt complex. Mind you I went to to college for 6 years and live in places I think was not great, but this place is as bad as it comes.
1st: they are NATURE FRIEND = they do not cut their trees down to keep the place neat, so bugs everywhere, I saw BUGS there that you think will only excist in the African jungle. 2nd: they welcomed me there with NO AC in the apt, Maintenance said they just realized that, it will be fix immediatly (believe me - 3 days later, i still have no AC) yeeep, in florida & nothing was taking off my rent. . Mind you I have a full time job, come home at 8pm, & of course they are already close
3rd: shower was not working, so no hot water. for the ENTIRE YEAR - I took more shower in the gym than that place because obviously they could not fix it, nor they will buy a new water heater. 4rth: as I went there with the check list, doing the walk through with maintenace, ecited and ready to move in---i saw roaches running on the counter, and the oven. (maintenance choose to clear that with his hand right in front of me. My 10 speed bike got stolen right in front of my door, and YES it was locked. The assitant manager was only able to inform me there is nothing she can do. They have the most discusting noticed ever, I would come home find notice on my door intended to OTHER TENANTS. when i call them, they will be 'we are sorry' they will leave the notes stated 'MUST BE DONE TODAY BY 5PM' According to Tennants statutes of Florida, you have to provide at leat 24 hrs, but at this place they give people couple hours, so if you have a job....too bad so sad because you'll get charge. I was out of the country they call me, ask me to call them ASAP. I think my apt caught fire or something...but then when i called...they gave me a story about somebody return my key to them - & I was like: WRONG PERSON, MY KEY IS IN MY KEY CHAIN, and that is not AN EMERGENCY WORTH CALLING ME DURING MY FAMILY DINNER ALL THE WAY IN CANADA. don't move there, just don't do it. after all I never fail to pay them not even once, never paid late, but I'm forever happy I'm out of this place.
Customer service in the front office could use some improvement, some are nice. Lots of parking, green space and trees. Maintenance is okay, missed coming in few occasions.
Besides the 2 people who died, one murdered and one drown in the lake behind the apartments, I left this place 4 years ago. I was never informed by phone call or mail I owed any money for post move-out charges. I went to buy a house which is being delayed now because Countrywood is claiming $960 is owed to them. One charge $630 is for a 2bedroom apartment I lived in BEFORE the most recent 1 bedroom I rented for one year afterwards. How did I owe $630 from my previous apartment and still manage to stay for a year at my new apartment without being told, notified, or just evicted? I called and spoke to a man in the office who says he cant help they have no records of my account and to call collections.. I call collections they have no further information or break down of the bill other than " you owe us $960. Owing money is one thing, having NO idea why you owe the money or an explanation is another. Great job guys!