Please DO NOT stay with this hotel!!! This is the worst experience I have ever had. I booked a room for one night through Kayak and made a phone call to the hotel that I would like to extend my reservation to two nights. The front desk person told me it was done and my reservation was for two nights. I arrived the hotel at 10:30 am on the day of my reservation and was told that the room was not ready yet and they could check in my bag and asked me to come back later. I came back at 10 pm that night and the other front desk person told me my room was gone!!!!!!! 10 pm, single girl in Los Angeles downtown with no room to stay. I even did not get an apology. The front desk person said it was not her that told me that I had a reservation. I asked her to give me the contact info of the person who worked in the morning, and she refused. I asked her to call her manager, and she just texted when she could actually call her. She kept saying that there was not much they could do. I had to be responsible for their fault. They do not have anything they listed on their profile. There is no shuttle service, you have to book through other shuttle agencies. You actually really don’t need them to book the shuttle, and you can do it all by yourself. Their internet connection was AWEFULL!! It was extremely slow and always down. The staff was not helpful at all. Their security guy, who was a contractor from other company was really a nice guy and helpful. But their staff are not familiar with their business, not responsible for their mistake, not able to deal with emergencies, not helpful with their customers. Please do not stay with them. The service is so bad, and they do not take responsibility of their fault and they try everything to make themselves look good instead of helping their customers. IT was such a BIG mistake that I chose them. I have never had a worse experience!
There were so many things wrong with this hotel. Everything seemed ok at first. The beds were nice at first glance, but once we lifted the sheets we found a stain on one set. The shower didn't drain correctly so the water pooled up about 3 inches within a minute. The upholstery on the chairs was peeling. The cleaning ladies didn't do anything besides make the bed. There is almost no parking at this hotel for guests. It's very limited. The worst part is that the hotel hosted a loud event from 5pm-11pm. The event was so loud that it was shaking our hotel room. We called the front desk to ask them to turn down the event since we were trying to get some sleep since we had an early morning the next day but they refused to do anything about the noise. They wouldn't even let us switch rooms to get away from the noise. We were very disappointed with the service and quality of this hotel.
I recently had an excellent stay at your convention center hotel. The accomodations were all first-rate. However, my purpose in writing, is to single out the superb assistance of your front desk clerk, Andy Lim. Since Andy was tri-lingual, he was able to provide expert translations in Korean, Spanish and English for my business transactions. I've never received such high-caliber help from a Ramada employee, not to mention his kind, professional demeanor. Service like this will definitely keep me coming back!
I would like to thank you and everyone at the hotel for making our stay a pleasant and memorable one. I was there a month ago with my wife and kids. Although, I cannot remember all your names (exuse me for that) I need to tell you that your hotel was great for a relaxed holiday and for the high level of service provided by all of you, especially my friends at the reception. Looking forward to seeing you again sometime in the future.
We book rooms with them every year for AX13 and Labyrinth of Janet Masquerade. We've been using them for the passed four years and each year they are dependable, well priced and comfortable.