I have been a resident here for nearly six years, since April 2009. In 2013, I moved into a smaller unit, in a different building. Having lived in apartments for most of my adult life, I'd have to say that this has been one of the best experiences I've had, overall. The leasing manager is awesome! She has been here nearly as long as I have and has been nothing but professional and personable in all of our encounters! When the complex changed ownership in 2013 (from Equity Residencial to CWS) the new owners kept the management staff onboard, which is unusual. They did so because it was obvious how much they care about the property and the residents! The maintenence staff is helpful and courteous. Routine maintenance requests are ususlly addressed within 24 hours, with few exceptions. I really like the convenient location and surrounding, pedestrian-friendly neighborhood and plan to remain a resident for the foreseeable future!
I moved into this complex three weeks ago, and I must say that ALL the staff at this complex are great. From the moment my son and I did a go see to our move in date, EVERYONE was cooperative. They kept me informed on how the renovations were going as well as when everything would be ready. The maintenance guys are very attentive, they have NEVER barged into my apartment without either letting me know ahead of time or calling me to advise that they are working on my ticket submitted. Kudos to the Marquis Midtown West staff, they keep the complex clean, quiet, and safe for us. Keep up the good work and I am glad to call this place home.
We lived here 12/2012-8/2014, with lease ending 9/2014. The location is convenient to midtown, highways, and GTech. The maintenance men are friendly and get to problems reasonably. They do not, however, always contact you before entering your unit as another reviewer suggested. The water bills are outrageous, usually over $100/month for us. It's not based on actual usage, but unit square footage and occupancy. We don't recommend the complex because of the manager, who is nice in everyday interactions, but quickly becomes unprofessional and disrespectful in resolving customer issues. She promised us certain things would be fixed when we extended our lease. Some were never made. We approached the manager in early August about possible over billing. She ignored us until we called corporate. The resulting phone call was extremely unprofessional. As another reviewer stated, management does not take responsibility for their mistakes. We did not receive a check returning our money until some time after contacting the TX BBB, where CWS Apartments is headquartered. Save yourself the trouble and find a complex with a manager that respects residents and behaves in a professional and respectful manner. The conveniences of the complex were not worth the trouble of dealing with her.
The leasing office staff are unbelievablely rude!! Don't move here!
Location, grounds, and cost are all fine. But it is 100% not worth it. Management and maintenance are unreliable, unhelpful, and don’t accept responsibility for their mistakes. When I arrived on move-in day (with a moving truck), the renovations on my unit were not complete. I had been given no warning that the unit would not be ready. In fact, my unit was a wreck, dirty, and only had half of the upgrades I had been promised. For over a month I couldn't unpack or get settled because they were sending workman in and out of my apartment whenever they saw fit. But the upgrades were never even finished, so now I’m paying the full upgrade price for a partially-upgraded unit. I’ve had non-stop maintenance issues since move-in; most recently I put in a service request for my heater that was unresolved for over a month. They insisted that they could only be held accountable for the service request if I had called to remind them (seriously?)…which I did, twice. They deny that I ever called and apparently do not keep any records. Excuses abound. Your packages will be held hostage in the office, often with no notification that you’ve even received a package. Lastly, maintenance will try to barge into your apartment with no warning (thank goodness for a second bolt lock not accessible from the outside) and they will enter your apartment while you’re gone with no warning.