We received the apartment in less than great condition in terms of cleanliness (e.g., urine on the walls of the bathroom, kitchen cabinets coated with grease, etc.), but we went ahead and cleaned it well.Upon leaving, we cleaned the apartment very well, which we had kept clean throughout our stay and gave it back in better condition than it was when we moved in. I didn't do a walk through with Claudia before I left the unit because I was taking my final exams, wrapping up my job and packing for a move across country. I trusted her to be honest, I guess that was only mistake. I called a couple of weeks after leaving and while I was on the phone Claudia (the manager) checked the computer and said that the apartment was in good condition and we would get our full security deposit back. However, we received a check for $108 instead of $200 with no break down of why this was the case. We called her and she said she'd check her system and get back to us. Unfortunately, she did not, nor did she return any of our phone calls we attempted in trying to get a clarification. Finally, Claudia emailed us, after weeks of trying to get an answer and said the unit required cleaning even though the until was cleaner than when I moved in and despite the manager telling us the full deposit would be refunded. If indeed the unit needed to be cleaned the manager should have known about that by the time we spoke with her. She claimed that at that point, 2 weeks after we moved out, she had only done an initial walk through and hadn't evaluated the until fully. That is in violation of the law, which requires that not only the full walk through be done, but also for the tenant to be refunded their deposit and notified of any deductions by that point in time. How am I supposed to know what happened in the until several weeks after I moved out? By law, if there is reason why the complex returns less than the full security deposit the complex is required to notify the tenant in writing within 14 days of vacating the apartment. However, I moved out Dec 13th and still have not received this notification, despite it almost being February now. Obviously there is dishonesty in the claim that the unit needed work and cleaning. In summary, the complex does not follow the laws in regards to renting. Also, good luck getting a hold of someone if you have such an issue. Many times, you won't find anyone in the office during office hours and phone calls often go unanswered. I guess the next step, is for me to file a claim with the Arizona Secretary of State, showing they violated landlord tenant laws. Then I will file a complaint in civil court unless I get my full deposit back. I have witnesses who will testify to the condition of the unit during my stay and the complex will fall on it's face in trying to address why they did not follow state laws in notifying their tenant on why only part of the deposit was refunded. After all, they have 14 days to do so and we are now almost 2 month on.
Very nice,clean,quite, small community. love it here. pets friendly, and the staff is super and very nice.