Nice amenities/decent place to live, but Riata/IMT is clearly only concerned with the bottom line. We've lived here for 3 years and have literally been perfect tenants (never late on rent, not messy/loud, etc..). However, when it comes time to renew, we are told there's nothing management can do about the inflated rate because it's solely based on the market value...Meanwhile, there are 5-7 of the exact same apartments models in my small community that remain unoccupied. I've worked in the industry before and know they have the ability to work with us on the renewal price, but they refuse to. Not great business, especially given the fact that we haven't been able to use the most of the amenities for the past year or more.
I believe Riata has laxed their standards over the four years we've lived here. The premium of $1419 paid for a two-bedroom is mainly for access to good location and the on-site amenities: the Great Room, Coffee Bar, Athletic Center, the trails, etc. Those are all top-notch. However, sometimes the cross attitude of managers and staff range from unconcern to contempt. The largely Spanish-speaking labor are underpaid and disgruntled, and almost every time I use the computers (which is often) I witness tenant concerns being dismissed, made fun of, or outright demeaned. As a result after a curt 5-minute interaction, it does not take long before the door shuts or the phone clicks off, before some manager spends the next 45 minutes complaining or mocking that very tenant. This is paramount of unhelpfulness. To *that* person, avoiding toxic pesticide is VERY important; or having their nights undisturbed is VERY important. The incidents wouldn't be so bad if it weren't for the fact that you live here, you pay a premium, and this is your refuge after work. The last thing residents want is thinly-veiled hostility and hearing legitimate concerns denigrated. I myself have received unmoving callousness years ago during a crisis period, to a degree where I felt that if I ever came across that particular manager again and I had a position of power, I'd make her life miserable too. This is like having a luxury nursing home with all the features, but with a passive-aggressive and inflexible nursing staff shrugging at one's helpless frustration in their hands. (Note: Some of this is fallout from Corporate demands. With all our price hikes, Corporate might offer managers overtime hours/pay.) Also, considering how many ethnicities live here as a majority, (esp: South-Asian families, Mexican maintenance, Black contractors and a number of ex-pat tech workers) one would think the employees were trained in cultural sensitivity. It is not. Instead, one gets the vibe of privileged white-American office staff regarding others as 'less than,' not acknowledging their presence as human beings when it does not affect their paycheck. Please address this. Lastly, the community notices from Corporate seem like adversarial resident control tactics rather than mutually discussed ways to improve things. As a conscientious resident who engages in proper citizenry and concern for her fellow tenants, I object. Yes, there are sloppy ones who park crooked, don't pick up pet turd, and don't respect garbage days. But crude threat- and fine-based measures do not inspire any trust toward management. I've voiced concerns aloud to managers, but rumor has it that public reviews reach corporate whereas other modes fall upon deaf ears. >> EMAIL 2/19/2016: "To Whom It May Concern: Intimidating residents with a predatory surveillance only demonstrates disrespect toward the flawed human beings who live here. I have dealt with others' cars being towed, and in fact just this past Wednesday at church, I helped an elderly woman whose frailty and breathing was strained by the outrage and handicap resulting from her apartment complex towing her car (she got it back, but with the "crisis level" of stress incurred, this poor sick woman was barely able to function.) I implore managers to not blindly apply 'tough punishment' where humane alternatives exist. Some of our neighbors are deployed for months while their belongings remain here; should their cars be towed indefinitely if they are in Iraq or Afghanistan? For the perceived short-term convenience of policing all cars to park within the lines, to having them in perfect working order and inspections updated, one haplessly increases hostility/rage throughout the whole complex in ways that undermines the experience of living here. Riata is far from a perfect place, but we tolerate corporate negligence to a reasonable degree. Please exercise good-will and foresight in granting residents the same consideration in your policies, keeping in mind that all paying residents are just human."
Residents for three years, and have enjoyed some of the amenities. Roger and the gym staff are always great, so are the neighbors. The worst experience at the Riata is the renovation period (1yr +) and dealing with some of the front office staff in the main leasing office. The staff didn't know when the renovation would be completed, raised the rent on the renewal, and eliminated space some residents used for work or studying. This is great for new individuals moving in. Being a resident who was here during the renovation, I feel Riata doesn't care about the residents. There is a high probability I will not renew my lease.
We lived in Riata/Buena Vista for approximately 6 months while our house was being built. Riata was great to work with. Because of our credit, we did not need to provide anything beyond a pet deposit. Our dog and our cat were quite happy there. The kids had plenty of space. The onsite pools gave options. We are family-oriented so it was nicer to swim at our village pool rather than the big party-oriented pool. They did have to replace the carpet when we moved out but worked with us on paying for the replacement. E.g., we had paid for professional carpet cleaning and they deducted that from what we owed. On the whole, very good experience.
I can't begin to tell you all the ways in which this place is top notch. I'll begin with the Office Staff. Whoever is doing the hiring is doing a stellar job. They have excellent manners, follow up with everything (nothing gets dropped, and nothing is left in your hands, even when the ball is in your court). They're knowledgeable and seem very motivated to help you get what you need. The maintenance staff is wonderful too - same: courteous, professional, helpful, understanding. You get the idea. I can't think of a single negative experience, and I've lived here over a year. The grounds are lovely and well well well maintained! It's happiness to live here. I feel safe, I feel like they care, I feel like I'll be helped. The rent is incredibly reasonable considering what you get. And of course there's the perks of dog park, tennis courts, pools, gym, etc.