Great place to live! The grounds are well kept, the maintenance is quick to respond, and the staff is very friendly.
Driving away from Brisa after living here, is the only positive experience I had. The apartment management allows the; homeless, day labors, and drug dealers to roam free. They actually had a homeless guy live in a tent for three days by their little pond, before he left on his own. They had repainted the parking lot. They informed everybody to have their vehicle moved by 8am at the start of their section or it would be towed. But the general manager was out at 7:15am telling the tow truck driver to start towing people's vehicle way before the due time. Even though I got my company van off the tow truck at 7:25am before it was gone, there was a woman crying at 7:20am due to her car already being towed. I had my car broken into three different times. I told the general manager the first time, her advice "Don't park here". Maintenance is hysterically funny though, electrocuting themselves over a dozen times trying to replace a ballast in a parking lot light fixture. But the light had only worked for a day after that. If I wanted to renew my lease (LMFAO), rent would had gone up another $450 a month for 12 months. Madrona Ridge the company that manages the property, doesn't care in the slightest how poorly this place is being ran. I could write a book about this crapshoot. But the summary is, getting a root canal with no anesthetic is better than living here.
Me and my boyfriend lived there for 13 months and it was awful. The website might look pretty but its a far cry from reality. First of all the area isn’t so great. The apartment complex is behind a Home Depot where you see drug dealers on the corner and homeless people walking around through the parking lot at night. Get used to the sound of cop cars and tow trucks. There have been a couple of times when our cars were broken into. Speaking of parking lots you can forget owning two cars because the parking situation is ridiculous. I know other people have complained about it in their reviews but imagine this; coming home at night after a long day at work…theres no parking on the premises. So you have to park at the Home Depot across the street and walk past all the previously mentioned sketchy people and pray that your car isn’t towed or broken into again. Thankfully my boyfriend wouldn’t even think about letting me walk alone at night in that area. The bathrooms are covered in this pink mold and when we first moved in the toilet wasn’t even cleaned. Then there is the matter of the “wood” floors in the kitchen, the dirty porch, and the management...I have never been treated like this by apartment management. Some of the other employees were nice and friendly. The general manager was impossible. I wouldn't be surprised if we are not the first ones to complain about her. My interactions with her always made me feel like she was looking down on me. It was as if she was deliberately trying to make our move out difficult. Absolutely ridiculous that we had to go through all this stress. We didn’t even bother trying to get the deposit back. Please put your money into a place where the management actually cares about people. And if you don’t care about how management treats you at least think about a nicer area thats a bit safer. What’s really sad is that I read the terrible reviews for this place but decided to give it a chance….Bad idea.
When I newly moved to the Seattle area, I came to Brisa with Apartment Finders agent Genine, and I met Brooke and Tricia; they were very friendly and provided great service. This is the reason I chose Brisa. I got the best service and the best place to live; every service request was done promptly. Brooke, Tricia, Jessica and JV have become my friends. Out of all the appartments I stayed, Brisa was the best. Thank you Brooke, Tricia, Jessica and JV for giving me the best experience. Michael
Issue #1 - IF YOU HAVE PETS, BE CAUTIOUS. My dog had nothing but skin problems for the 11 months we lived there and she wasn't the only one. There are 3 other dogs that I know of that also have an awful skin condition that comes with smelly, itchy, flaky skin and sores and one of them now has skin cancer. When we moved in, with what they told us was "Brand New Carpet", there was a HUGE flea problem. Once we managed to eradicate the flea issue, my dog was still itching and biting. I took her to the vet and they said she had an allergic reaction of some type and gave us some cream, which didn't help. 2 weeks after we moved out, my dog was totally fine. Issue #2 - If I wanted to live in an apartment with Rice Paper walls, I'd move to Japan. I could hear the people above me doing everything, including a few things I would rather not elaborate on. I understand that apartment living comes with a few issues such as this, but this was the worst I've ever experienced. It was like we were living in the same apartment. Issue #3 - Maintenance and Office staff - Most of the time when I called the office about any kind of issue, I was spoken to like a child. I understand that when I moved into the apartment complex it was half section 8 with a lot of mentally disabled people living there, but that doesn't give anyone the right to talk to me like they did. When I moved in, my oven didn't work. Also should mention the appliances were older than I was. Maintenance was awful and I don't think it was the maintenance guys fault. I think the lack of organization and coordination in the office took a toll on the maintenance timeliness. Issue #4 - DO A WALK THROUGH!! I left my apartment in immaculate condition, carpets cleaned professionally and the tiny holes in the walls from hanging pictures filled in with putty. There was absolutely nothing wrong with that apartment, but I didn't do a walk through and I didn't take pictures because I was sure i'd get my security deposit back thinking that I was dealing with honest people. They charged me to repaint the entire apartment and replace the entire carpet. There was a water leak from the apartment upstairs right before we moved out that caused carpet and paint damage throughout the hallway and into the living room. Even though it was 100 percent completely their fault, I had to pick up the rather large tab. Issue #5 - If you think they'll work with you on anything you owe them after you move out, think again. They broke the law and sent me the invoice 3 days late to my address in California, even though I gave them my forwarding address here. I had 2 weeks by the time that I got the invoice and then they sent me directly to the most awful collection agency I've ever had to deal with. Issue #6 - Parking. I have 2 cars and was paying for one spot. I had to have 2 cars towed from my paid spot. There was hardly ever any parking spots at all in the ENTIRE COMPLEX if you got home after 7PM and would be forced to park on the street or in another apartment complex altogether. All in all, I felt like I was living in a 3rd world country living in Brisa. There were 2 people murdered blocks away during the 11 months I lived there and countless domestic issues. If I could give no stars at all, I would.