After you've admired the beautiful greenery, dolphin fountain, and flowers that decorate the entrance realize that this is where the beauty begins and ends. Beyond the entry gates lies nothing more then a repository for dog waste. It's everywhere, in front of you, behind you, beside you and doesn't get cleaned even if you complain to the leasing office. Walking on the property is no different then navigating through a mine field- you have watch your step at all times. Now, onto the inside of the apartments. No matter how clean/OCD you are, cockroaches are inevitable. You are bound to see ATLEAST one so make sure to cover any drains or openings that could potentially lead outdoors or to other apartments. Any repairwork will only be completed in a timely manner only if you write a stern letter as per the Austin Tenant's Council guideline (where you pretty much threaten to move out or take legal action). With that said, if you can, take your hard earned money and search for better. There are other places in Austin which will give you more of a bang for your buck.
Be warned!! This place is a nightmare! See below: - Staff is inept and does not execute business timely, i.e. updates to accounts, mailboxes broken for 8 to 10 months. - Staff is also mean and nasty. - Can hear through walls and overhead noise is very loud. - Towing of resident cars is common!!! Yes, towing of resident cars. - I hate this place and cannot wait to move.
This place is horrible. Parking sucks. if you get here after 9 good luck finding a spot within half a mile of your apartment. Some of the spaces are so small my 2 door car will touch both lines, guaranteed door dings. One of the reasons is that they are so strict about the carports. There are so few carports being used, and after my experience, I wont use mine either. I borrowed my family's car since mine needed repair, and i put it in my carport with my motorcycle to save parking space. Apparently even though it was clearly owned, and even though absolutely no one called it in, I got towed for parking in my owned carport for no sticker. This complex lets tow trucks roam the parking lots TRYING to find reasons to tow and bill you. It's theft. No, it's extortion, and now i'm taking TWO normal parking spots instead of ONE that's not being used. Cost me over $200 to park in a carport that i'm paying monthly for. I was one day late on rent (because of the carport) so I paid the next morning. Even after calling the office and verifying with the manager that the full online payment has been paid they still showed up in person with an eviction notice telling me I had 2 days to leave. Yes, they had the full months rent, knew it, and still tried evicting me in less than a day even after having my car towed from my own carport. It costs an extra +$20 to pay rent online every month. Not even death can get you out of this lease. It took at least 5 weeks to fix the laundry room door. You need to pay $50 for any extra or lost pool-bands to use the pool, which is the only nice thing about this place. Half the gym equipment is broken, and it's already a small room to begin with. I have yet to see any towels in dispensers, the equipment is filthy. It's been 6 months and I still don't have a gate clicker. I personally have had no bad experiences with this community, but there seems to be a lot of crime here: broken into cars, stolen packages, mailboxes broken into, etc. Save yourself the time and look for another place. I would pay good money to keep my friends and family from living here.
The apt units themselves are decent but the staff here is unbearable. Their turnover is so high that I've never seen the same face twice. Because of this, no one knows what's going on in regards to billing inquiries. I've had a no renter's insurance charge for months now that I keep being told has been removed yet remains on my account even though I've never gone a day without insurance and was even told by their staff that this was a paperwork error on their end. They're even leaving past due balance reminders on my door with threatening messages attached. The dumpsters are over filled several days out of the week which has residents leaving trash on the street in front of the dumpsters which then raccoons go and tear apart. Learn from me, DO NOT LIVE HERE.
I dont see why so many people are rating this apartment poorly. Compared to other apartments in Austin, this complex is average. I've never had a package stolen from my front door, my car (modified show car) has never been tampered with, and the maintenance have always been prompt with work order responses. The crowd is a mixed bunch mostly around 20-30 years with large Hispanic occupancy. Pros: Clean, friendly staff, gated complex, good location, pet cleanup stations located throughout the complex, and relatively no crime. Cons: Cheap interiors - vinyl imitation wood floors, faux granite counter tops, generic bedroom doors. Public amenities need attention - office restroom has rusted out faucets, gym has broken equipment. "Pet rent" is $10 a month extra per pet plus up-front deposit. No designated visitor parking; first come first serve. Entrance to the pool requires a bracelet which is NEVER enforced so expect large families to occupy it. Summary: Rating at 3/5 mostly due to cleanness and lack of crime. Ive never seen roaches or have witnessed cops show up here. Walls and floors are solid which reduce noise from your neighbor. Amenities need work and the pool needs to be monitored closely. Please remove the ridiculous "pet rent."