I love this hotel except for the problems I have had with service. I frequently stay here and am perplexed at some of the problems I would not expect from a smaller Santa Monica hotel. The first time I came here with my wife we pulled up in our car and had it parked. We were then left on the sidewalk with no help with our baggage - it was late, but when we entered the doorman was sitting in the lobby just chatting with the check-in attendant. After check-in he did not help us take our luggage to our room. This seemed strange and like we were not good enough to stay here??? The second time I came, Zach, from the restaurant downstairs berated me for not calling to come have my dinner tray picked up and told me I needed to do it from now on. The next morning I got a wake up call without ordering one. Coincidence??? The third time I stayed I again ordered room service I got the lecture, from Zach about the tray, and he left off part of the order. When I called back to receive it, he came and was very insincere in his apology as to his mistake. Also they gave me a free drink ticket for the bar for being a returning customer. I did not use it the first night and when I returned the next day from work they had removed it during cleaning - I guess I did not use it fast enough. I travel all over for my job and I have never written a review in my life but come on. Your job is customer service. That is it. It is not Lord of the castle where everyone is here to stay under your code.
Really big rooms with lots of space. The hotel is centered on the pool courtyard. If you want ocean view, specify that when you reserve. Sparkling wine upon arrival is a nice touch. Free use of beach cruisers was also a bonus particularly because the hotel is not right in the middle of it all. We walked to and from the main walking area and it took us about 10 minutes so the bikes were nice. Poolside Lemonade (cocktail) was memorable with its frozen watermelon ice cubes.
An extremely restful oasis, tucked into the Santa Monica cliffs overlooking the Pacific.
This was my first time staying at this hotel and I was there for just a one night stay. The hotel was under construction at the time, something I wasn’t told when I booked the room, however it ended up being no big deal. The pool area was a little disconcerting as it was the most unfinished area but the service more than makes up for the ongoing renovations. Caroline at the desk was very welcoming and friendly, the server at breakfast was also wonderful. The breakfast at the hotel is really good, 100 percent worth it. It’s a small buffet but everything is fresh with very high food quality. Really good scrambled eggs and fresh pressed juice. The rooms are amazing! They are big and well designed. It’s pretty much the size of a one bedroom apartment with a sitting area and large bathroom. Beds are comfy and other than the construction going on the rest of the hotel was very clean. No issues other than the work, so I would definitely stay here again.
My husband and I stayed at the Oceana during a trip to LA before the New Year. It’s a boutique hotel with an intimate courtyard layout and only a few rooms but it’s definitely a luxury hotel both in quality and price. When we checked in the front desk girl was very pleasant and friendly. She later gave us a good restaurant tip for a small seafood place close to the Santa Monica pier that had the best fish tacos. The room we stayed in was decorated nicely and extremely comfortable in every aspect. One thing I will point out is that the wireless internet was a little slow and went out for a few minutes one day. It was a little annoying but my husband called down to the desk to let them know and they got it back up. Seems like such a nice hotel should be able to fix this. Besides that I have very little negative feedback for the Oceana. I was also under the impression that the hotel was very close to “downtown”, when in fact it’s more like a quarter mile away. Initially I thought this was a big downside. When we did go over to the downtown area and walked down 3rd street promenade and after going to the pier, I now realize the location is actually perfect. I personally wouldn’t have liked having to hear the noise from all the performers, musicians, and general traffic over there. We had a top floor room facing the water and saw some really spectacular sunsets out from the room every evening. Breakfast was delicious. Service is very good. It was a fun little trip and we will be back soon.