I try to give people the benefit of doubt, but this place it managed horrendously. The Cardinal Group has no idea how to keep residents informed on anything. Rent invoices the day before they're due, incorrect dates on forms. Office is impossible to reach. They've hired the most ignorant and inconsiderate contractor for renovations ie. using power straight from my apartment for their drills and whatnot for days! They'll shut off the water to your building 3x a week and they've made gravel out of the parking lot asphalt. I could literally go on and into more detail forever. Save your money. Save your sanity.
We recently moved out and we currently live in another property in Glendale and oh boy we are so HAPPY that we did!!! We actually wanted to stay as we both work full time and very busy but the leasing office did not extend our lease and we missed like one payment in two years (and they charged us almost 400 dollars for that!!!!!). They immediately threatened us with some letter from lawyer firm asking us to go to the court - YOU DONT WANT TO GO THROUGH THIS HELL trust me. Its absolute nightmare experience. If you dont believe me ask them to show the kind of letters they will send you if just like one day late with your payment. These letters will give you chills. Its like you suddenly became the worst criminal in the area. Its like they are very nice before you sign the lease but once you sign it - they will ignore you unless you owe them some money. PLEASE PLEASE PLEASE DO NOT TRUST PEOPLE IN THE OFFICE !!!! Its weird though as there were so many available apartments its like mint urban infinity staff is being paid by competitors to get rid of current residents. I kind of doubt that there will be so many new tenants who will always pay on time and many current residents are like so pissed off by this management so...I dont know... I wonder if the owner is aware of that weird practice by the management. Anywho we had so many problems like bed bugs, trash everywhere and all that construction noise which by the way goes on during weekend which is totally ILLEGAL and requires a special permit. Also they were repainting exterior and sealed windows and balcony from outside so WE LITERALLY COULD NOT GET ANY FRESH AIR FOR LIKE A WEEK. God knows what else is going to happen there in terms of construction. Be prepared to be totally miserable 24/7 if you move here Also be aware that this leasing office promised some discounts to new residents like to our former neighbors well guess what - they never got it. Please dont fall for that!!! So if you want to be totally miserable move in. Otherwise be sure to check properties around. There is a plenty of rentals nearby.Yes they are not perfect but they are BETTER! Our new place is quite, no bugs, good maintenance and its clean for about the same rental price. Good luck!
They deserve zero. Don't move here. I spent last summer without AC. I left weekly voicemails but nothing was done. The heat system is very old and can't be fixed. The funny part was that they kept billing me for a none working AC. Now, I'm trying to get the rest of my deposit but they keep delaying it. I received some and waiting for the rest. Bedbugs and cockroaches are issues that also can't be resolved. To know Cardinal Management Group better read the reviews of other apartments they manage. The Fairways at Lowry Apartments is another example of the service they provide. So, Be Careful.
If it was possible to give this place negative stars, I would. Where to start. I moved here in 2014 when Greystar was running the place. I thought they were bad...boy did Cardinal Group prove me wrong. Let me say this, Ana is a nightmare and a half. My issues started in November of 2015. I received a voicemail from Ana where she tells me that she had gotten several complaints about dogs barking in my building and since I PAY PET RENT, SHE ASSUMED IT WAS MY DOGS. Key word, assumed. Maybe if she actually got up off her butt and came over here, she would notice that it was not my dogs at all. I called my dog sitter who went over and confronted Ana about this. She was told that they left the office, on a Sunday, for 45 minutes, sat on the fifth floor and listened to my dogs bark. Funny thing, I live on the first floor. During that week, I put in a maintenance request for a leak in the lobby area. I called...my neighbors called. Nothing. On black Friday, I get a call from Christina telling me that I have water coming out from UNDERNEATH MY DOOR and she needs to get in there. I give her permission, thinking that something massive happened in my unit. I immediately came home. Guess what. The plumber, Robert (master plumber he is), lied about where the leak was. It was the leak that was in the lobby. This was technically an illegal entry into my unit. Had Robert been able to figure out that the leak was coming from the corner of the outside wall, he never would have had to enter my unit. My mother had to help him find the shut off valves. Such as great plumber that one. Then came the renovations on the outside of the building. I got a note for window installation for 12/30. I took off almost a week of work before they even bothered to show up. The balconies took weeks to complete. The paint on the outside, it took weeks. My dogs now have extreme anxiety because these idiots would sit outside of my window talking and whistling. Bunch of stand up contractors. Lets talk about the laundry rooms. Ok, so each hall gets one washer and one dryer (in theory). Every week I end up going to my parents house or the laundromat because there is at least six inches of stagnant water in it. Plus, my lovely neighbor will yell at you if get to the washer (if it is working) first. She is pretty unstable so I just stay out of that. Then there was the hallway door that was slamming. I begged and pleaded that I needed to sleep. First, the heroic maintenance slapped some tape on it. Well, psycho neighbor ripped that off the first night. I then asked how much notice I needed to give. All of the sudden, they wanted to bribe me into staying with a $100 gift card. Yes, I told them to use the gift card to fix the door. Amazingly, that got their attention. It is mostly fixed. So, now I am stuck with the bed bugs. Lets go through this lovely process. March 15 I tell Ana, hey there are bed bugs in the common area hallway. She gets back to me, "OH NO! I WILL GET THIS TREATED". Yup that didn't happen. I turned in notice to move March 16. March 20, hey Ana and Christina, here is a picture of the bed bug in the hallway. March 22, my mom physically takes over the bed bugs that are now in my apartment. We are promised that it will taken care of. March 23, Hey can I get a status update about when my apartment will be treated? No answer. I've had it. As of this afternoon, the Denver Housing Authority has been called. I'm awaiting their arrival. I can't wait to bring down the fiery rains of hell upon these douche bags. Let me say this...you will be better off in a box on East Colfax than in this hell hole. I beg you, do not move here. Take it from someone counting down the days until I move! Update: 4/4/16: Bed bugs all over the living room. Alyssa and the rest of her minions in the office are terrible. The treatment they does nothing to make them go away. Please...DO NOT MOVE HERE! I'm now out thousands since I have to replace all my belongings.
I have been renting since I was 21 I am now 37 and this is by far the worst management company ever. Where do I begin? The first month this so called company took over I was issued and eviction notice. I know this not to be try since I have never once EVER been late with my rent. The guy who I asked this about from corporate didn't look up for his work or his computer to even acknowledge who was standing right in front of him. He made some lame half ass excuse about new computer software and then put the piece of paper in his "problem" pile along with 20 other. This was March 17th 2015. Next every time for 6 weeks that asked when I asked about a lease renewal I was ignored unit I become anger and annoyed. This is not only costemuer service skills but poor interpersonal and communication skills or non what do ever. This was the second week of april. Next in May and every month after for 4 months i was double billed for utilities. No one seems to know how this happened. The only way this could happen is if some one in the office did it intentionally to force my bill to be hire . Not to mention every month the YES energy bill issues by a third party biller out of Colorado springs send an itamized bill every month which has never once been correct. Next on July 4th , Yes July 4th , while every one is celebrating the 4th of July the office was open to collect rent. The office was conveniently and intentionally closed on the Friday July 3rd 2015 in order what I assume is to collect an very high late fee. In the time of May to August peoples lease agreements where being refused to be resigned. This tactic resulted in over 100 units of people to mass exedus from this housing complex. Then in August construction and remodeling started. And its been noisy and dirty and nasty and gross ever since . There has been rats and cock roaches and water shut off and 13 feet long sewer pipes in the hall way for over I month and hallway full of windows stored in the halls for 2 weeks. Which I took pictures of some of these things. I consider this more than an "inconvenience" I consider it a health and safety issue and and violation. This manigment have a lack of courtesy and decency and a lack of respect and no morals or responsibility to the tenants what so ever. All this company cares about is getting its rent check on time The Plumbing pipes and windows all took place in February of 2016. Now today the water has been shut off for I don't know for how many times. And there is a leak from the ceiling from a heat lamp electrical outlet. This is a clear FIRE HAZAD. I reported this to manigament to Pierre in the office today April 4th 2016. I understand that this company is trying to improve from the previous one however I have to ask at what cost to the people that have been living here and who are presently living here and living through this nightmare. If you rent from Urban Mint apartments I encourage you to contact a lawyer and to to call the Denver Housing Authority and the Denver Health Department or Channel 4 news. This company has taken to many liberties and endangers the health and safety of its tenants. DO NOT RENT HERE