The management here is pretty terrible. I have called numerous times about my car being hit an scratched while being parked in my car port and never got a call back from the management in the front. We currently pay 1295 for rent and when we moved in our carpet was stained from the previous tenants and the doors had holes in them. We were told they would get replaced and it's been 7 months into or lease. Parking here is also terrible. There are very little open spots since they only offer one dedicated parking spot. The gates are also always broken letting random people come in and out all hours of the day. Security here is also very rude. Instead of patrolling the properity, they sit parked indront of the mail boxes sometimes asleep or not paying attention to what is going on around thwm. I would recommend to all to spend the money renting out a house than moving into this place.
Be prepared to have a terrible relationship with management. They lack communication and updating tenants, it is almost impossible to get a hold of anyone during lunch hours (seems like they all have to go at the same time). Most of the people at the desk lack experience and will provide poor information about leasing apartments and what it is offered. Parking is terrible after 8, be prepared to wait in the parking lot for some time waiting for someone to pull out.
Lived in a super sweet 3 bedroom here. Rent was great, people are great, maintenance is great and very fast at responding. Everything in the apartment is sweet. Kitchen is big, even has a bar. All the amenities here are awesome too. Nice gym, coldest pool I've personally ever been in which is awesome considering how hot damn southern california is. People around here don't even bother you which is pretty cool and overall, its the nicest, cleanest apartment complex I have lived in.
The rent go's up every year a 100 dollars and then they just put up this big ugly gate by the mail box don't we have 24 hrs eyes what am I paying all this money for.
The employees at the office are friendly, but don't let that fool you because their promises doesn't amount to anything. During my lease I became sick making it difficult for me to walk up to my third floor unit. So I went to the front office to speak to the office manager and her assistant Jessica. At first they seemed sympathetic in regards to my situation. They informed me that I can end the remainder of my lease due to illness. I was also told that I can only be charged for one month, if I can't find someone to rent my apartment or if my apartment remains vacant. Fortunately, I found a person that has already been approved by them and had left a deposit for another unit. The person, known to me as Stephanie made appointment with the assistant manager Jessica to view a similar apartment since they cannot show my apartment with me still living there. The prospective tenant, Stephanie, drove over thirty miles from Rancho Cucamonga to Moreno Valley for the appointment. Upon arrival she found the office doors locked with a notice saying that they will be right back. After waiting for nearly 45 minutes, she left. All phone call messages she left following, after the failed appointment, went unreturned. The Villas At Towngate action fraustrated her until she gave up on them. Later, I was told that they forgot that she had appointment with them. After I moved out, from my apartment, their accounts receivable clerk sent me a demand letter stating that I own them $4,637.36 because they have not being able to rent out my apartment and in addition, refused to refund my one month deposit. I later discovered that their real name of the parent company is Riverstone Residential Group doing business as "The Villas At Towngate." Please use prudent judgment in deciding if this is the type of landlord that you want to do business with.