Went in today and spoke with the office regarding an apartment. It was a nice tour and I really liked what I saw. I am definitely considering it!
Well,.. where do i even start... we apply for a 3 bedroom apartment put a 100 dollar hold on the unit, well we get a call and they inform us that the unit id no longer available cause the occupants no longer wanted to move. well then they give us a new unit. we probably went through like 3 different cause either someone already had already put a hold on it or it wasn't going to be available till 3 weeks from a date that we had to be out of our old apartment. So as you can imagine i was way to stress out, The staff was wonderful especially Nazi,but man the communication sucks there. fortunately we had no where else to go so we took the unit. the apartments are very beautiful especially the one we got. but man just to get maintenance to come out and fit something takes forever. They really need to consider hiring more maintenance. Also parking is seriously ridiculous they assigned us parking that was already taken, our first night there we got in an agreement with an older lady about parking that also belong to her. i think its only fair that a 3 bedroom apt. gets two parking space( just saying). so my experience at stonegate has been very unpleasant. Mind you i came from moving from La Pacifica to Stonegate. my eperience at La Pacific was nothing compare to Stonegate.
I've been a tenant here for about 8 months. I like the way the place looks and it is generally well maintained. Parking can be a hassle sometimes but you're guaranteed 1 space. The immediate surrounding community has ample amounts of stores and retail outlets so you don't have to travel far to purchase anything. My biggest complaint is their billing practices which happens to be through a third party. Every month I have to spend about an hour at the main office trying to resolve a recurring charge that was made in error upon moving in. I even once received a notice saying they would not process my next payment until I paid this small charge, I'm not even sure that's legal let alone ethical. Furthermore the billing invoices will frequently not include a description of all the charges. Did I mention that there's a charge just for the billing? That doesn't necessarily bother me but if you're going to charge me extra to bill it should be done accurately and mistakes should be resolved the 1st time around, not the 5th and 6th. The buildings and grounds here are decently maintained. I've never had a problem with maintenance in terms of turn around or quality. The sanitation however is lacking a proper schedule, it needs to be increased to about one more time per week. The trash areas are frequently overflowing which creates an unsanitary environment. A significant amount of the tenants here are not neighbor friendly in terms of excessive noise. I don't mind being loud during the day but frequently cars will honk and people will have loud arguments at very late hours of the night. The mail boxes here have been vandalized at least twice that I know of since I've been here. We used to have a security guard but he's been nowhere to be seen in the last six months or so. The police are here at least twice a week. When I first moved in Aug. 2014 it was fairly low-key here but in the last 4 months police activity has significantly increased. The staff has been completely replaced at least twice since I've been here. They are generally nice but not very helpful when it comes to billing. As I've mentioned before the billing is through a third party so I don't think it's the fault of the staff when it comes to those issues but rather a poor practice on behalf of the management. I think that if these issues were addressed and resolved this place could be a pleasure from which to rent. At this point though I would not recommend Stonegate for prospective renters.
Tried to reach office dozens of times in the year after I moved out, they failed to ever pay back my deposit, even after admitting to me that it was due. They also charged me an early termination fee, which should not have been charged. They even turned me over to collections for these amounts. This ended up being almost $2000 owed to me, and no one has returned my calls.
RUN FROM THIS PLACE AS FAST AT YOU CAN!!!!! The worst customer service, I ever experienced in my life. I have lived all over the world and never seen the type of customer service I experience here. Everyone in this office need to be retained in customer service and how to deal with customer. No professionalism. I had a move out inspection schedule and the Manger left work early because they were sick, which is understandable, but no one notified/called me of to reschedule. I waited for 1 hour before I went to the office to find out she went home for the day. The young lady at the front desk foster a bad attitude and the first thing she said was "I am not a Manager" instead of saying I am sorry for the inconvenience and we regret that we forgot to call you and tell you that the inspection was canceled. After that I was told to just leave my key at the front desk and you can move without having an inspection. How unprofessional is that. I had several issues with the monthly billing statement and when you go to the office to ask questions you're always told we'll take a look at the issue and get back with you. This never happened or they tell you it's because you were late on your rent. Which is impossible when your making monthly recurring payments. How do you expected to remain in business if you continue to treat your good standing tenants like crap. To top that off the grounds are always dirty, trash is always overflowing and garbage is everywhere, equipment in the gym is always broken and unsafe and when reported nothing is ever done to fix the equipment there is a broken treadmill that I have reported twice to the front office and it's a year later that same treadmill is still broken and to top it off people break rules here all the time and nothing never happens to them and we have a security guard that walk around who does nothing because crime still happens here. NOT A SAFE PLACE FOR CHILDREN THIS PLACE IS NOT WORTH THE MONEY THEY CHARGE YOU. OVERALL I GIVE THIS PROPERTY A 1 STAR FOR LACK OF CUSTOMER SERVICE AND MAINTENACE OF THE PROPERTY.