The entire place is run by incompetent people. Ron at the front office lied to me as i walked into my apartment, telling me it was move in ready even though the entire apartment looked like it had not been cleaned in a year. The worst part of this apartment is the parking arrangements. Elite Towing, a predatory towing company in Burnsville, Minnesota, has free reign over who they want tow. You cannot have anyone over for the weekend, because the idiots at the front office leave on Friday at 5 and so you are unable to contact a single soul for help (although they would not help anyway) or for a parking pass. Follow the money and you will see that the management company of Madison atrium only has money in their best interest. Stay away from this place.
Do. Not. Rent. Here. Spent over $500 in towing because my pass was not "visible" to the towing company. The management company and towing company is involved in a relationship that I would describe as similar to politicians. The towing company is getting money from towing whatever cars they please, and the management company is getting a commission from those tows. Think about it. Why else would they cause distress to their patrons? The parking lots are not full, so what would they stand to gain from letting a towing company tow ever car they can (regardless of if they have a pass or not?)? It is because they receive a commission on the tows. The place is infested with bugs, there is dog crap everywhere, the administration lies to you, the administration never actually helps you. They make you go through an Xfinity representative who does not get you your equipment for two weeks. Literally everyone associated with this complex is a knuckle dragger. Just dumb as rocks.
This apartment is, without a doubt, the worst apartment I have ever had the unfortunate experience of staying in. The management is just the worst; it is like they never graduated high school. They are totally unwilling to help in any situation that is presented to them. The apartments themselves are cloaked in OK carpet and somewhat decent looking flooring; apart from those two aspects, the rest of the apartment is horrible. The washer/dryer have issues, the dishwasher does not wash dishes (the management company went with the cheapest dishwashers possible; they claim to be water efficient, which means they do not wash yours dishes whatsoever), the sound from the residents beside you is absolutely outrageous, the place is infested with spiders, i mean the list goes on. Go rent anywhere else, literally, anywhere else. Do not deal with Ron and his band of misfits. They act like they have not graduated high school. STAY AWAY!!
This complex has been run by a new management company recently, but they have not done anything to improve the facilities. For the price you pay, you could find somewhere else and avoid the unbelievable hassle of living here and dealing with the people in the front office. It is a constant nightmare.
The terrible reviews were pretty surprising. I have lived here over a year and it is nice. No complaints at all.