If I could rate with no stars, I would do so in a heartbeat. My family and I have been living here since OCT2013 and the quality of life has gradually declined into a pile of dung. I would not recommend anyone I like to live here. I would not renew the lease again. The floor plans and pricing are so-so, but not worth the hassle of actually living here. There are screaming children and/or parties everyday. I do believe I manage to sleep due to pure exhaustion. The smell of marijuana is unbearable, and I would rather sit in flatulent air than risk opening a window in 90° weather. The courtesy patrol is equivalent to a mall cop, but without the bike. I have called them, with no answer, and people around here are not intimidated by someone who literally does nothing--they are useless. The icing on the cake would be the management. Ever since the new management, prices on everything has gone up while quality remained the same or worsened. The leasing agents are akin to a bottle of Cola; sweet and good, but you find out the acidity and artificial "quality" does more harm than you initially thought. They treat you with as much respect as an empty box, after the lease has been signed. All they are really after is your rent payment and will ignore any valid complaints made, going as far as sending every unit a paper memo basically saying, "We have heard your complaints and we will regurgitate the same nonsense that solves nothing--thank you for your money." They recently contracted with Ace Towing and a bunch of tenants had their cars towed, including ours, out of their own registered parking. Management's response: send out a paper memo. The only good thing about this place is the quality of the maintenance workers. Those folk are super friendly and actually do their job. Whatever they are getting paid from Wahneeda (Waena) is not enough, because those folk are the reason some people stay on living here. You have been informed--they are not family or military friendly.
I just renewed my lease for another year for my 3-BR ground floor bi-level garden apartment. It is centrally located, next to fresh foods market, a river runs by it, sited next to three temples and Foster Botanical Gardens with rare trees from the world over. It is well maintained complex, with great landscaping. Most of all, I see it is well managed, as evidenced by the responsiveness of the maintenance crew when I need assist. In particular, got recent help from Bert and James who promptly responded to address maintenance issues. They are service-oriented and competent and makes for this no-worry residency a real pleasure here in paradise.
The application process is simplistic. Kuini was incredible from her first greeting to the time we signed the contract. Even though we always showed up unannounced, she was so very willing to answer our questions and take time out for us, she even missed a lunch and delayed another. She's a jewel!
A couple of months ago I called the front office for Waena, in need of some repairs in our apartment. Our garbage disposal was broken, ceiling fan wasn't working, remotes to lights not working, and one of the slip grips on the stairs was coming off. They sent Bert over to do the repairs and I couldn't be happier! He was so kind and fixed everything thoroughly. Bert is one of a kind and Waena's lucky to have him!
I absolutely love living here! Aside from the reasonable rent and nice, remodeled apartments, there are other perks! My maintenance crew is AMAZING! Burt and Ernie (easy to remember right) are God sents! They are always around to fix any sort of problem we may have and respond RIGHT away! They are always so friendly and don't mind fixing the stupid little things most landlords would get irritated about. They are even really great with my service dog! I highly recommend these apartments, especially for families with small children! :)