I've been here 2 years now. Love the area, the amenities, and my apartment. If you go in, the office staff is responsive to concerns and mostly quick to address maintenance issues. Sometimes you have to remind them if maintenance doesn't come the day they are supposed to but the staff has always made sure what I ask gets done. Very friendly community and they allow large dogs (which is basically the best thing ever). My only complaint is that renewing your lease here is the most difficult renewal process I have ever experienced and the staff will always screw up writing your lease at least once, thankfully this frustration only comes once a year.
I had several issues while living here, but if you earn the respect of the office staff, then they do all they can to fix the problem. Lived here for a few years only because you really can't beat the location. The apartments are just old! Didn't have any of the issues others had with them not ending the billing on my water when I moved out. My buildings water was only shut off once for maintenance but their was a notice beforehand. Pool is nice but people that don't live there go to it and it gets crowded. P.S. your rent will go up each time you sign your lease.
I DIDN'T HAVE INTERNET FOR 8 MONTHS!! I had issues with this apartment complex from Day 1. I was told there would be a washer/dryer in my unit... Got there on move-in day. I think you know where this is going... No washer/dryer unit. They gave me $200 off of my rent for the first month in order to compensate me for the coin-operated laundry I would have to do all year. There is really only one decent laundry unit in the complex. I had one near my apartment that was hit or miss because there was only one washer and one dryer... So I would go to the larger unit and it would be flooded from the rain at times and unavailable for days. The walls are EXTREMELY thin. My downstairs neighbor constantly smoked, had parties, and played his music loudly at different times of the night. The neighbor across from me had a dog that barked every morning from 8-8:30 when she left for work. Finding parking after 5pm on weekdays is very difficult. If you want to go out and come back to find parking after midnight - forget about it! But the most frustrating of all things was the fact that I did not have Internet for 8 months. I was a full-time graduate student with no Internet in my apartment that, may I add, I was paying for in my rent. Ridiculous. I had to call the complex, the Internet provider, technical support, etc. I did this for the entire 8 months. Built it into my schedule to call these people for 8 months! After a while, I decided to reach out to student legal and had to get an attorney involved to try and receive compensation for my loss. I was able to get out of my lease early because of it. I didn't even want anything else - I just wanted to be able to leave without owing them a single cent more. This was the most awful experience I have ever had with a complex. I've made it known to all of my friends... family... student organizations... professors... etc. A lot of staff members have let me know that they recommend students apartments and I specifically make sure Heritage is not on their list. I chose not to listen to the reviews... Please don't make the same mistake! There are plenty of other great apartments in the area.
Pathetic help. Place seems to be run by "children". So customer service is spotty. There is no real manager on site, all serious questions about rental rates and negotiating must go through the corporate side, in which you never hear back from. I showed up with all my stuff to move in and they said my room was still being renovated and to come back in a week. Although they did allow me to drop off my things and pro rated my rent, it just shows how pathetically managed the place is. One plus is the service guys are pretty good, you just have to stay on the main office to get anyone out to help. If you can avoid living here, do so. If you have to live here, be straight with the staff and don't put up with any of there crap. If you earn their "respect" you might have a halfway decent living experience.
I lived here for two years, in a 'fully renovated' unit, and my stay progressively got worse and worse. Walls...paper thin. I could hear my neighbors' conversations, dogs barking, and I could even smell their cigarette smoke! There was mold growing in my bathroom because they decided it was smart to vent my laundry dryer into my windowless bathroom. Once a month I had to mop my ceilings. Yeah, it was nasty. Windows in my building were still old, single-pane aluminum...meaning my electric bills for heating and cooling were through the roof despite my effort to minimize heat/ac use. There were insect infestations in my building which spread to my apartment, so they had to spray my unit three times during my stay. Kids would park their car and smoke weed in the alley where my bedroom window looked out onto. And the only good thing I liked about living here was that I didn't have to get a gym membership. The pool and gym - were nice, but not even close to redeeming all the other bad things about this place. And don't even get me started on management. They are horrible with maintenance requests, require a $40 fee if you want the convenience of paying rent online, and they never gave enough notice to enter my building for repairs or bug-spraying. In fact, their maintenance crew entered my apartment while I was in the shower. They didn't even bother letting me know they were coming before letting themselves in. On top of that, they slammed a $400 fee on me 8 months after I moved out for 'repairs'. They didn't even bother calling, emailing, or snail-mailing me in the month after my move-out to let me know. I had to hear from a debt collector they hired to avoid me from protesting an 8-month delay on 'repair costs'. It's fishy if you ask me. Avoid this place at all costs if you want to live in peace.