We had issues with our apartment from the start. We weren't allowed to see it until after we signed the lease and got the keys.. When we walked in, it wasn't upgraded as promised and the cleaners were still in it. Then we had to use an attorney to help us because our carpet was soaked with "air conditioning water from the upstairs unit" for a couple months. Each time they swore they fixed it. Next the whole building's sewer backed up and of course flooded our apartment multiple times and Heritage thought simply cleaning the carpet was okay even though it was stained from the sewage. When they finally agreed to rip out the carpet, we had to live in our bedroom with all our things and two pets for over a week while the rotten boards were exposed to "dry out" before the wood floors could be installed. It smelled extremely awful! Our toilet also kept clogging and they blamed us each time even though we said it happened if we flushed it without using it. They finally realized the toilet and the pipes in the floor weren't lined up.. We didn't have internet for at least a month because they were "fixing it". We often had notes saying maintenance had to enter between 9-5 to check things so all pets needed to be locked up. Fine, however they gave 1-2 week windows and I didn't find it fair to lock up my pets every day for two weeks for you to come in one day for ten minutes. Long story short, I moved as soon as the lease was up!
This place is an absolute dump. I feel bad for anybody who has to live in such deplorable conditions. I wouldn't live here again if they paid me. First off, my apartment ceiling leaked more water than the state of California got in the past few years. This "water" turned out to be raw sewage. Their "maintenance men" came to "fix" the problem numerous times because they could never properly assess the problem. Our a/c went unfixed for over 3 months. Our dryer vent was being released right back into our apartment and when we discovered this to have it "fixed", Pete, who the manager referred to as his best man, "fixed" the problem by sticking the duct in the ceiling and the lint still blew all over because he had connected to nothing despite what he had told me. Our bath tub was akin to a midevil torture chamber. The gym and basketball court "reserved for resident only" get over taken by let's just say, non residents on a nightly basis and management did nothing about this. Maintenance came to our apartment without our prior consent and left our door unlocked and moved around our belongings. When I questioned them about this, they denied the claim. Don't be fooled by the deceitful management staff. This was the worst living experience of my life and I wouldn't wish it upon anyone else. Be smart and stay as far away from this dumpy apartment as possible. Nothing works right. Refrigerator, stove, dryer in other words nothing worked properly. Might as well come without these appliances and the headaches that came with it. I have video and picture evidence of all of this if anyone is interested in THE REAL TRUTH behind heritage apartments.
Overall, it was okay. It's a decent roof over my head, for sure. The stainless steel appliances in the kitchen, washer and dryer, and WiFi and cable included in rent were what won me over. However, that's about where the perks ended. Over the summer, fruit flies took over the kitchen. No matter how clean we kept it, and no matter how few dishes or anything we left out, they covered the cabinets. The walls and floors/ceilings are painfully thin, and vents connect different units. Sounds traveled very well through vents, so I could hear entire conversations crystal clear through my bathroom vent. Also, that same neighbor smoked cigarettes in his place, which apparently isn't against the least here (definitely wouldn't have chosen this if I knew that, but I guess I just assumed no places allowed smoking anymore). The smoke from their unit seeped through the vents, leaving it constantly hazy and smelling strongly of smoke. The air conditioner definitely worked, but never evenly cooled the whole place. My room was always significantly warmer than the rest of the house, and my roommate's room was always freezing in the winter, no matter how high the heat was turned up. One thing I was happy about soon after I moved in was that they decided to put a code lock knob on the main door of my 6-unit building. I definitely appreciated the added security, even though I did feel very safe here. However, after only a couple of months of installing the knobs, the door started opening freely. I emailed the office immediately after I realized this was happening, and they said they'd have someone out immediately to fix it. Here we are, over 4 months later, and nothing has been done about it. Also, the water/trash/sewage bill here was significantly higher than I have ever paid. They use AUM here, and it averaged to about $60/month for only my roommate and I. They do a good job at keeping the roads clear in the winter, which I do appreciate. However, no matter what time of year, if you're looking for a parking spot any time after 9:30, you won't have any luck. Parking is so limited, I made sure I always came back home no later than 9:00, because I knew there would be no where to park if not. And good luck trying to create your own parking spaces, because my roommate has had her car towed numerous times after giving up on finding a real spot and making her own. Overall, if you aren't too picky, or if you won't be home very often, this place is decent. I wouldn't call myself picky, but I don't necessarily like to be reminded that I have neighbors at all hours of the day.
Amazing apartment (renovated kitchen), good community, and close to a lot of businesses, but HORRIBLE parking and the mail system is unfavorable.
I had several issues while living here, but if you earn the respect of the office staff, then they do all they can to fix the problem. Lived here for a few years only because you really can't beat the location. The apartments are just old! Didn't have any of the issues others had with them not ending the billing on my water when I moved out. My buildings water was only shut off once for maintenance but their was a notice beforehand. Pool is nice but people that don't live there go to it and it gets crowded. P.S. your rent will go up each time you sign your lease.