This place is an absolute dump. I feel bad for anybody who has to live in such deplorable conditions. I wouldn't live here again if they paid me. First off, my apartment ceiling leaked more water than the state of California got in the past few years. This "water" turned out to be raw sewage. Their "maintenance men" came to "fix" the problem numerous times because they could never properly assess the problem. Our a/c went unfixed for over 3 months. Our dryer vent was being released right back into our apartment and when we discovered this to have it "fixed", Pete, who the manager referred to as his best man, "fixed" the problem by sticking the duct in the ceiling and the lint still blew all over because he had connected to nothing despite what he had told me. Our bath tub was akin to a midevil torture chamber. The gym and basketball court "reserved for resident only" get over taken by let's just say, non residents on a nightly basis and management did nothing about this. Maintenance came to our apartment without our prior consent and left our door unlocked and moved around our belongings. When I questioned them about this, they denied the claim. Don't be fooled by the deceitful management staff. This was the worst living experience of my life and I wouldn't wish it upon anyone else. Be smart and stay as far away from this dumpy apartment as possible. Nothing works right. Refrigerator, stove, dryer in other words nothing worked properly. Might as well come without these appliances and the headaches that came with it. I have video and picture evidence of all of this if anyone is interested in THE REAL TRUTH behind heritage apartments.
Overall, it was okay. It's a decent roof over my head, for sure. The stainless steel appliances in the kitchen, washer and dryer, and WiFi and cable included in rent were what won me over. However, that's about where the perks ended. Over the summer, fruit flies took over the kitchen. No matter how clean we kept it, and no matter how few dishes or anything we left out, they covered the cabinets. The walls and floors/ceilings are painfully thin, and vents connect different units. Sounds traveled very well through vents, so I could hear entire conversations crystal clear through my bathroom vent. Also, that same neighbor smoked cigarettes in his place, which apparently isn't against the least here (definitely wouldn't have chosen this if I knew that, but I guess I just assumed no places allowed smoking anymore). The smoke from their unit seeped through the vents, leaving it constantly hazy and smelling strongly of smoke. The air conditioner definitely worked, but never evenly cooled the whole place. My room was always significantly warmer than the rest of the house, and my roommate's room was always freezing in the winter, no matter how high the heat was turned up. One thing I was happy about soon after I moved in was that they decided to put a code lock knob on the main door of my 6-unit building. I definitely appreciated the added security, even though I did feel very safe here. However, after only a couple of months of installing the knobs, the door started opening freely. I emailed the office immediately after I realized this was happening, and they said they'd have someone out immediately to fix it. Here we are, over 4 months later, and nothing has been done about it. Also, the water/trash/sewage bill here was significantly higher than I have ever paid. They use AUM here, and it averaged to about $60/month for only my roommate and I. They do a good job at keeping the roads clear in the winter, which I do appreciate. However, no matter what time of year, if you're looking for a parking spot any time after 9:30, you won't have any luck. Parking is so limited, I made sure I always came back home no later than 9:00, because I knew there would be no where to park if not. And good luck trying to create your own parking spaces, because my roommate has had her car towed numerous times after giving up on finding a real spot and making her own. Overall, if you aren't too picky, or if you won't be home very often, this place is decent. I wouldn't call myself picky, but I don't necessarily like to be reminded that I have neighbors at all hours of the day.
I had several issues while living here, but if you earn the respect of the office staff, then they do all they can to fix the problem. Lived here for a few years only because you really can't beat the location. The apartments are just old! Didn't have any of the issues others had with them not ending the billing on my water when I moved out. My buildings water was only shut off once for maintenance but their was a notice beforehand. Pool is nice but people that don't live there go to it and it gets crowded. P.S. your rent will go up each time you sign your lease.
I've been here 2 years now. Love the area, the amenities, and my apartment. If you go in, the office staff is responsive to concerns and mostly quick to address maintenance issues. Sometimes you have to remind them if maintenance doesn't come the day they are supposed to but the staff has always made sure what I ask gets done. Very friendly community and they allow large dogs (which is basically the best thing ever). My only complaint is that renewing your lease here is the most difficult renewal process I have ever experienced and the staff will always screw up writing your lease at least once, thankfully this frustration only comes once a year.
I DIDN'T HAVE INTERNET FOR 8 MONTHS!! I had issues with this apartment complex from Day 1. I was told there would be a washer/dryer in my unit... Got there on move-in day. I think you know where this is going... No washer/dryer unit. They gave me $200 off of my rent for the first month in order to compensate me for the coin-operated laundry I would have to do all year. There is really only one decent laundry unit in the complex. I had one near my apartment that was hit or miss because there was only one washer and one dryer... So I would go to the larger unit and it would be flooded from the rain at times and unavailable for days. The walls are EXTREMELY thin. My downstairs neighbor constantly smoked, had parties, and played his music loudly at different times of the night. The neighbor across from me had a dog that barked every morning from 8-8:30 when she left for work. Finding parking after 5pm on weekdays is very difficult. If you want to go out and come back to find parking after midnight - forget about it! But the most frustrating of all things was the fact that I did not have Internet for 8 months. I was a full-time graduate student with no Internet in my apartment that, may I add, I was paying for in my rent. Ridiculous. I had to call the complex, the Internet provider, technical support, etc. I did this for the entire 8 months. Built it into my schedule to call these people for 8 months! After a while, I decided to reach out to student legal and had to get an attorney involved to try and receive compensation for my loss. I was able to get out of my lease early because of it. I didn't even want anything else - I just wanted to be able to leave without owing them a single cent more. This was the most awful experience I have ever had with a complex. I've made it known to all of my friends... family... student organizations... professors... etc. A lot of staff members have let me know that they recommend students apartments and I specifically make sure Heritage is not on their list. I chose not to listen to the reviews... Please don't make the same mistake! There are plenty of other great apartments in the area.