I legitmatly only called down there and found out I was speaking with a sales rep named kate short for kathleen I think or katlin. She has only worked there for a week. Now I have been looking up apartments all day speaking with several apartment managers and sales rep and she was by far the worst just with her responses and trying to in her words not mine (control) the conversation. I work in sales and she deffnitly had the worst phone manners of anyone I have spoken with today. It was to the point where I didnt even want to set up an appointment. Good luck to the managment team on sales if you have a week old repersentive like this scarying away and scaring your future customers.
We lived here for 4 years and have never had problems like the other reviewers stated they had. It was a different management company when we first moved in but the transition was so smooth we did not notice any changes. The one bedroom was really large and a good price considering the other apartments in the area. Management was always very kind and helpful with us. We lived in a dog building and never had problems with dogs being mean or going to the bathroom in the hallways. Sometimes neighbors didn't pick up poop but you can't really blame management for people being bad neighbors. When anyone would complain management would send out letters, eventually they put up dog waste stations with bags and trash cans, I think that helped. When it was time to move out they gave us a list of cleaning and we did it all, we are getting our full deposit back except for the $100 they charge for carpet cleaning. The only reason we moved is because we bought a house, otherwise we would still be there!
One star is generous. They are unresponsive to addressing building needs. Had to threaten to send a certified letter to fix a leak in my apartment. Goldmark is definitely not the gold standard in the Bis-Man area
I live in one of the newer buildings and it is actually pretty nice, though a little expensive. Yes, we have the normal apartment smells and sounds, but you should expect that in an apartment. The walls and doors cannot be perfectly sound proof. We have lived in apartments a lot worse than this! We even have a washer and dryer in our apartment in a good sized laundry room. There are not very many places you can find that! Sometimes it is hard to reach someone in the office by phone and occasionally by walking in, but they are usually friendly when you speak with them. I can't speak on the older buildings, but the one we live in is well cared for and maintenance is usually on top of things.
I wish I had nice things to say about this company however I don't. Management is a revolving door, in the last 2.5 years I have lived here, they have gone through so many managers. The staff is not on the same page as management. While moving out I had to terminate my lease because I was transferred out of state for my job. I was told by Jessica that they would just take the $300 early termination fee out of my damage deposit, this apparently isn't true and I have gotten threatening letters from management. I wasn't even in town when I received these letters as I am already transferred out of state. They have taken an application on my apartment already, even with me not giving them the $300 or singing my move out forms. But when I call they said they didn't take an application, they lie a lot. Who would want to live where the management can't be truthful. I am scared that they will lie about something when I move out just to keep my damage deposit, that is the ethics they work with at this place. DON'T MOVE HERE. Even people in my building that I spoken to are ready to leave because of the poor conditions of the building, management, dog crap all over the volleyball courts, taking the hose away in the basement to wash your car because of the poor plumbing issues, the bathroom plumbing is horrible, whoever is supposed to clean the building is a huge slacker, its always a mess, and smells really bad. Kids run up and down the halls for fun, even in the summer, the walls are paper thin and you can hear everything your neighbor do. The staff will also gossip about you and others while tenants are in the office. RUDE.... If there was an option for no stars, that is what this place would get.