Everything is getting better now because Burkley Communities has taken over. They are quick to fix issues, send text/email when rent is due or you have a package, and do follow ups to see if your issue has been properly resolved. Also, they gave out $100-$125 gift cards for students who made the Dean's/Chancellor's list. Unfortunately, I won't be renewing my lease because they have switched to Student Housing only and I graduate in May.
This place is horrible. Management was slack since day 1. After signing my lease online, I called office to see what the next steps were in getting furniture, to which the man I was speaking with told me he would transfer me to the guy that does that. After being transferred, I was told all I had to do was tell him I wanted furniture, so I did and he said it would be taken care of. Move in day, no furniture. No one knew anything about it. Spoke with manager and she said I would have it by Wednesday, apologized, and gave me 125 off of my rent that month......NO FURNITURE FOR WEEKS! (More than 3 weeks). I was told by the staff that I was NEVER promised furniture and every time I asked to speak with the manager she mysteriously had just left the office. Problem only got solved when my mother made a call to the manager of the company that owned Sebastian at the time. Office also did not have my keys ready on move in day. Came back two days later to get them. Kitchen drawers have SEVERE water damage. I'M A FEMALE AND THEY GAVE ME A MALE ROOMMATE! Also, very UNSAFE neighborhood, gunshots often heard right outside my window, this IS NOT a rare occurrence. If you can go a week without hearing them, it's a miracle. I can never find a parking space when I get off work at night. People that aren't residents park in resident lots, but no one gets towed. The only good things I can say is that the maintenence team is extremely nice and don't take forever getting to your requests. But the office lists a wrong number for emergency maintenance in lease papers.
Just don't live here all they do is lie to get you to renew your lease then you try to talk to someone about it and nobody's knows anything and the burkely communities office doesn't not like to answer the phone. Just go somewhere else to live
If I could give 0 stars I would they are unprofessional and unorganized. They lost my $1300 payment , switched management, maintenance NEVER comes, my room light doesn't work, tub is clogged up, toilet keeps running, ALWAYS overages, promised a tv when signed lease NOBODY knows anything, it's dirty outside and in the walkway in front of your doors, CRAZY!!!!!!
If i could give this place no stars i would. Im a student at A&T and if not for the fact that campus was literally across the street from Sebastian i would not WOULD NOT WOULDDDDDD NOTTTTTTTTT live there. The "management" is terrible. The "staff" is terrible. Everything is just wrong. Maintaince always takes forever!! No security. The clubhouse never has working computers or printers. Oh and i was promised a gift card once i SIGNED MY LEASE AND DIDNT RECIEVE IT UNTIL A WHOLE YEAR LATER. smh. Im just currently waiting for this lease to go so i can leave!