Fantastic experience. Just renewed the lease and may be here a long time. Management: the friendliest you will find. Open and honest while you're searching for a place, and once you're in, they communicate well about any changes/issues, upcoming lease dates, social functions, etc. They're very accommodating if you need any special arrangements. Policies are common sense and reasonable. Based on conversations with older tenants, moving out is easy and they won't pull any shady moves regarding security deposits. Maintenance: Best I've ever worked with. Haven't needed to use often, but when I have requested it, responses have been immediate and repairs followed within a few hours. Grounds: Attractive and private. Noise is never an issue, trash is nonexistant. Units (I've been in 3 now) have been as described with no hidden damages or problems. Overall: I've been through 6 different housing situations in Charlotte, and this one is by far the best. You can tell by the number of long-term tenants and the variety of backgrounds that others love it here, too.
My Fiance and I moved into a 2bd/2ba unit in August of 2014. Our experience so far has been great. I work from home and use our second bedroom as an office, so my observations and impressions are based on being around basically 24h a day for the last 8 months. The community is clean and quiet, and through events hosted by the Management team we've become friends with several other residents. Amenities are sufficient and well maintained. Parking is almost never an issue, although our unit is in the center structure which makes parking in the deck a bit more convenient. The number of visitor spaces has expanded over the last few months and I've never had an issue finding one when necessary. Appliances are a bit dated, but they get the job done. We've had one maintenance issue related to some leaky HVAC plumbing, but it was resolved very quickly by the maintenance guys. The interior finish of the units is at least what i would expect for this price range. Its roughly the same as an apartment i was paying almost twice as much for in downtown Dallas, aside from lacking some more modern lighting in the kitchen. Exterior grounds are very well maintained, although i think the exterior facade is in need of a repaint and some new trim and siding in some areas. Hopefully this is an investment that can be made in the next year or so while we're still around to enjoy it. The office staff are a pleasure to work with and always very attentive and friendly. They somehow seem to be on a first name basis with nearly every resident, and gladly handle the absurd number of packages i receive. Value-wise i think it's hard to argue with. Walking distance to Montford, minutes from Park Road Shopping center to the north and Southpark to the south, and close to I77, Uptown, and Southend. I see no reason why we won't renew our lease over the summer.
if you are a visitor.. stay away they tow. visitor parking is only about 10 spots. got towed last year and I was in a visitor spot.
Dirty, Cheap, and Shady Worst experience with an apartment complex in 10 years - if you want to live next to a lot of college kids live here, horrible place for anybody with children. The management staff is horrible, amenities are a joke, and the appliances are cheap and break easily - and if they do be ready to pay for it. Management communicates through form emails and can't seem to do so face to face without an indignant tone. No element of common sense, only "policies" which they follow without full understanding of why. At first glance the place looks nice, but look again - it is old, the equipment is constantly breaking down, and maintenance is laughable. Requests tend to take weeks to get done, and never correctly the first time. The gates are constantly breaking and just left open for weeks so don't let the gated community pitch fool you. Oh and get ready to walk over broken glass (beer bottles from the college kids who live there) for weeks because that is somehow acceptable and you will have no right to ask management to remove the glass. Actually you can ask them, but nothing with happen for weeks. Absolutely horrible experience - save yourself the trouble and go to one of the other places in the area - for the money you will pay this place is a big mistake
The staff are very kind and the maintenance is quick and very good.