I have been living at this complex for two years with partner and have loved every second of it. Maintenance is extremely quick to respond and informative with all of the events going on in the complex. The management team knows us by name and is always eager to help with anything we request of them. The resident site is easy to use and allows us to pay online any time that we want. I couldn't ask for a better home. We love the manager, Veronica!!
Stay away from this place! Their parking policy states your only allowed to have one vehicle. They will threaten to tow you otherwise! Plus I had to submit my rental insurance proof multiple times to them and they still wouldn't accept it. I had to have State Farm personally contact them over it. Stay away!
My boyfriend and I lived at Prairie Lakes for 2 1/2 years. Our first lease was with a different management than our second. To say the least we couldn't WAIT to move out. We were not happy with the way this company handles things at all. I would agree with a review below in the fact that the manager Veronica is very rude. She is not friendly at all and has NO customer service. We were warned that JVM is notorious for charging you ridiculous amounts when you move out and giving you very little, if at any of your deposit back. They were right. We had to deposit over $900 and we didn't even get half of it back. Our neighbors have been very upset with the management as well and I've even heard maintenance staff who were upset with how the company handles things. The way they handle things is very unprofessional and I would advise anyone considering Prairie Lakes to think twice.
I wish I could give this apartment complex the 0 stars that they actually deserve. I can not even begin to describe all of the cons to living here at Prairie Lakes apartments, I can say however that the day my lease ended was one of the happiest days of mine and my husband's lives. To begin with the management staff AND company is constantly changing, and with that comes constantly changing rules and policies, that are impossible to keep straight. All of the employees are very immature and rude and never seem to know what is going on, especially the newest manager Veronica Hamilton. She is rude, hostile, and extremely unproffesional. Ever since she 'took over' everything went to shit. There were constant harassing emails threatening tenants for one thing or another (yet, any REAL issue I had while living there was NEVER addressed.) I called on multiple occasions with issues/problems that they could never seem to rectify, they all appeared to be very confused all of the time. I hope your washing machine never breaks on a Sunday night before work, because you will be left with nothing to wear to work except soaking wet, moldy clothes. Apparently a broken washing machine is not considered worthy of emergency maintenance...Thanks, Veronica. Next, when I first moved in I had decent, respectful neighbors, that I had zero problems with. One by one they all moved out and loud, obnoxious, disrespectful young adults took their place. I could hear everything they were doing, they would blast their music, they would smoke Marijuana and reek up the ENTIRE floor, causing me to worry for my 6 month old daughter's health and safety. I called the office on multiple occasions and nothing was ever done about this situation, which I found very, very unprofessional, as I'm sure a respectable apartment complex would in no way stand for illegal activity on their grounds. One of my neighbors in particular was always having people over, coming in and out, in and out, at all hours of nights, My husband even found a bunch of empty pill capsules laying on the ground outside said neighbors door. (What the heck?) Again, NOTHING was ever done about this. Next, the grounds are AWFUL. All around my apartment building there were cigarette butts everywhere, even in the shared hallway, and up the stairs, and all over the parking lot. I emailed the office and again never saw any improvement or concern whatsoever. All of that aside, let's talk about the ACTUAL apartment. The apartment looks to be nice, but it is SO cheaply built. I had something break every other week here at Prairie Lakes, I feel like maintenance was always being called. (The maintenance staff all look very unprofessional and do not look like someone you would want in your apartment, whether you were home or not) On one specific occasion I walked out of my bedroom to a maintenance man looking through my personal belongings (purses hanging on the wall). I promptly called the office and they were adamant they had done nothing wrong, and I was mistaken. (I WAS 2 FEET AWAY FROM THE GUY, I was very sure of what I had seen). Never did I get an apology or follow up, seriously ridiculous. The apartments have no insulation, my Duke bill was double what my parent's pay to heat/cool a 3,000 sq. ft house. (I had a 1100 sq. ft apartment) It was ridiculous, and I see this is a common complaint. Because of the poor insulation I also could hear every move any of my neighbors made, which often woke up my young daughter, most commonly RIGHT after I had put her down for a nap. This had to be one of most overpriced, full of themselves communities I have ever lived in, not to mention for the horribly quality of life you receive here. I would really try to persuade anyone looking to move in here to look elsewhere, it is a waste of time, money, and will land you in a heap of regret and constant frustration, as it did my husband and I. I will however recommend Woods of Britton to anyone looking for a nice family friendly community.
My girlfriend and I moved here shortly after we graduated college, and everything was great at first. Unfortunately, things changed about halfway through our time at Prairie Lakes. We signed our lease with a manager named Nina, who was very helpful and willing to address our concerns. A new manager named Veronica took over, and things seemed to get worse. We get daily emails from Prairie Lakes' management team, most of which are uneccessary and hostile towards tenants. Parking has become a MAJOR issue. There are never parking spots near the building we live in. For how much we pay in rent, you would think that something like parking would be convenient and close to the unit you live in. They attempted to implement a parking pass system, but this has not fixed any parking problems, and will probably lead to visitors and guests of tenants having their cars towed. The biggest issue we have had with Prairie Lakes is moving out. They require a 60 day notice for you to move out, and make you put your new address on the move out notice sheet. They clearly do not understand how difficult it is to produce a new address 60 days in advance. We gave them a 50 day notice, the best we could do, and they stated that our lease would automatically be extended by 10 days. We have been by all accounts, great tenants, yet they were not willing to work with us on this issue. Fortunately our new apartments, The Depot at Nickleplate, let us push back our move in date to accommodate this issue. On top of this, they left us a letter regarding our move out inspection, giving us a three day notice, and six weeks before we were set to move out. Needless to say, they have made moving out a hassle. Prairie Lakes looks nice, but it is not worth the headache. There are many newer and nicer apartment complexes opening up in the area, and with customer service like this, Prairie Lakes simply cannot compete.