I lived at Prairie for over two years. This new company that came in is absolutely horrible. For one, i couldn't believe how rude the property manager Veronica is. And on top of that the first time I saw her she had on a short skirt and her legs were filled with nasty tattoos. I don't know where they brought her from but she looked trashy. The parking situation is a nightmare as they threaten to tow you for having more than ONE CAR. I can hear my neighbors all the time. Upstairs, across the hall when they open and close the door, and every single time someone comes up the stairs, NOISE. The maintenance staff used to be good. They had one guy Josh that went far and beyond what you would ask. He left, as well as every single person in the office. Maintenance now okay. Juan and the big guy are real nice. One of the other one is rude and very short on answers, and the deondray guy just wants to tell you his life story. The place looks nice until you notice how it's falling apart. Cracks everywhere, rotting wood, ground is always real wet even on dry days like a swamp. To finish it off, the prices are insane. Keep looking. Believe me, there's better options.
I have been living at this complex for two years with partner and have loved every second of it. Maintenance is extremely quick to respond and informative with all of the events going on in the complex. The management team knows us by name and is always eager to help with anything we request of them. The resident site is easy to use and allows us to pay online any time that we want. I couldn't ask for a better home. We love the manager, Veronica!!
Stay away from this place! Their parking policy states your only allowed to have one vehicle. They will threaten to tow you otherwise! Plus I had to submit my rental insurance proof multiple times to them and they still wouldn't accept it. I had to have State Farm personally contact them over it. Stay away!
My boyfriend and I lived at Prairie Lakes for 2 1/2 years. Our first lease was with a different management than our second. To say the least we couldn't WAIT to move out. We were not happy with the way this company handles things at all. I would agree with a review below in the fact that the manager Veronica is very rude. She is not friendly at all and has NO customer service. We were warned that JVM is notorious for charging you ridiculous amounts when you move out and giving you very little, if at any of your deposit back. They were right. We had to deposit over $900 and we didn't even get half of it back. Our neighbors have been very upset with the management as well and I've even heard maintenance staff who were upset with how the company handles things. The way they handle things is very unprofessional and I would advise anyone considering Prairie Lakes to think twice.
My girlfriend and I moved here shortly after we graduated college, and everything was great at first. Unfortunately, things changed about halfway through our time at Prairie Lakes. We signed our lease with a manager named Nina, who was very helpful and willing to address our concerns. A new manager named Veronica took over, and things seemed to get worse. We get daily emails from Prairie Lakes' management team, most of which are uneccessary and hostile towards tenants. Parking has become a MAJOR issue. There are never parking spots near the building we live in. For how much we pay in rent, you would think that something like parking would be convenient and close to the unit you live in. They attempted to implement a parking pass system, but this has not fixed any parking problems, and will probably lead to visitors and guests of tenants having their cars towed. The biggest issue we have had with Prairie Lakes is moving out. They require a 60 day notice for you to move out, and make you put your new address on the move out notice sheet. They clearly do not understand how difficult it is to produce a new address 60 days in advance. We gave them a 50 day notice, the best we could do, and they stated that our lease would automatically be extended by 10 days. We have been by all accounts, great tenants, yet they were not willing to work with us on this issue. Fortunately our new apartments, The Depot at Nickleplate, let us push back our move in date to accommodate this issue. On top of this, they left us a letter regarding our move out inspection, giving us a three day notice, and six weeks before we were set to move out. Needless to say, they have made moving out a hassle. Prairie Lakes looks nice, but it is not worth the headache. There are many newer and nicer apartment complexes opening up in the area, and with customer service like this, Prairie Lakes simply cannot compete.