Ive recently moved into the CWB a few weeks ago. Despite all the bad reviews. with the management change and what not, things have improved dramaticaly. the property looks great, its well maintained and kept clean. My experience so far has been excellent, the new manager and the maintenance team are awesome very dependable and very nice. So despite the bad reviews, im happy i didnt go by what people said. I asked why this place had such bad reviews, was because of previous management and maintenance.
Despite all the negative reviews and some poor experiences of my own in the past, Knightvest management and The Cottages Leasing staff, Kelly the asst. property manager and Stephanie the property manager are really turning this place around. I have lived here through the the last 2 changes in management companies and office staff, through interior and exterior renovations (which are still underway). I have noticed so much of a difference that I have decided to renew my lease and transfer into a larger unit within the complex. I 100% relate to some of the reviews on here but get to know the ladies in the office and tell them your concerns and allow them the opportunity to make it right for you. They did it for me. I never thought I would find myself writing one of these reviews but that is just how compelled I am to give these guys a foot up. ...and no I wasn't paid or given any incentive to write this review.
Oh, the joy's of living at the Cottages at Wells Branch. Weeks without A/C in the summer, continuous water leaks which they never could seem to fix, mold, flooding when it rains, and rats (yes, rats, not mice). All of this was accompanied by terrible attitudes by the staff /management and they never give you compensation for any of this despite promises to do so. The kicker though was when they decided to do foundation repairs on the week of my move out, leaving giant 3 foot deep holes in the only path up to the apartment. The caution tape around my front door was the only advance notice I received despite their contractually obligated designation to do so. But be assured this only works one way. If you do not follow something on the lease verbatim, you will be charged for it.
If you're looking for a cheap place to live, you've found it. The Cottages take cheap to a whole new level! This has been a terrible place to live. No A/C for the first month and a half here (they claimed it was just so hot outside that the unit couldn't cool the place down). When they finally replaced it they scorched my carpet and left holes in the wall. My living room ceiling leaks and has since I moved in. I've been here 6 months and they've never done anything about it. My washer leaked into the downstairs apartments and I had to report it several times before anyone came. They never told me if they fixed it or not, and the office's solution was for me to flood my neighbor's apartment again to test if the staff had fixed it or not. The covered parking was knocked down and they left it blocking apartments and parking spaces for two weeks. They never replaced it; they just stacked it in a pile next to the parking lot. There is a constant water leak in the parking lot, which all of the residents are paying for each month. Water is turned off frequently, so I'm boiling all the water I use for safety reasons. I can't wait until my lease ends!
When I moved in it was for pure necessity, it was cheap!!!!. I wasn't looking for top of the line apartments. I've lived here almost 1 year. The property was sold and things started changing. Contractors on property all the time, roof work, retaining walls, you name it. I'm hoping my rent doesn't go up with all the work they are doing, but it's actually nice to see the things they are doing.