If you could only give 0 stars or negative stars that's serve it better. I came here over the summer and looked for short term leases and Tuscan Pointe was the only one I could find that offered what i needed. I ended up transitioning into the month-by-month rent but if I had known I would be here as long as I have I would've elected to stay at a holiday inn over this place. First off, apartments are bare bones and pretty dirty when you first move in. Your "move-in inspection' is a JOKE. There were things on there that I requested to be fixed immediately and I'm not about to move out months later and those items are still not fixed. I will give them a PLUS though, the maintenance is pretty prompt and efficient. The compliments on staff will end there though. "Bookkeeping" errors about every other month, incorrect late fees here and random charges there all of which never make sense and when you question them they get defensive but then realize they're wrong. Overall staff attitudes (with exceptions of a select few) are flat out rude (and that's saying it nicely). All-in-all avoid this place if you possibly can! The only pro to living here is it's proximity to 31 and the ease of getting down town Indy.
I have lived here for going on four years now. The first year wasn't so bad until I had a maintenance man come in and take half of my prescription. Needless to say he is gone. Then in November of last year there was an townhome fire two doors down from me,causing my family to have to move. Well we waited for 2 months for them to give us a new townhome only to move into a hell hole where things were not completed . Ontop of it ,the painter who had to come in to finish painting my kitchen cabinets has stolen my mickey mouse baby fork... I mean come on !! Who does that!?! And when I call to speak to Melissa the so called manager she wants to get an attitude with me. Sweetheart I'm not the one who moved me into this pos townhome nor did i hire the Idiots u call maintenance men . Best believe this will b my last year living here and I doubt I'll b making it til the end of my lease !!! DO NOT LIVE HERE !!!!!!!!!!
I lived here for two years, and it hasn't been "too bad". BUT! Management seems to think they can bully the tenants and threats of credit postings. Before moving you are post to give them a 30 days notice and if your ending your lease early you can opt in for a "buyout" option. I had every intent in doing things right, but we ran into problems with our new home (they needed to do some repairs and we didn't get the keys till the end of the month). Which overlapped our move by five days (including the weekend). I did not want to put in a notice of intent till we had keys in hands on our new home (just incase something went wrong). With keys in hand I called management to have them draw up the "buyout" and we would be in later today to sign and give them the money orders I have sitting here to do the buyout. They tell me that they can not (or will not) pro-rate for the next month and I would have to pay the FULL amount for next months rent. Our lease is up in three months, so basically we would be paying the ENTIRE next three months for someone else to live in our ex-apartment... plus I don't/didn't expect to see our deposit. They (Tuscan) would be taking 2k of our money, and making another 2k too new renters. It would only take 1 week to clean and pain as necessary then another too get someone else in to start renting. Whats the point of buyout? They threatened me by saying it will go on my credit. Okay this is isn't luxury apartments, and most peoples credit that moves in here are already shot... mine is. I have plans on filing bankruptcy in December, and I am on SSD (they can't touch that). They are not hurting me in no shape or form, but they will be the ones loosing out as now I will not only NOT pay them the extortion money but I will also not giving them notice at all that I am moving and keep the keys so they can not rent the damn place out. I tried to be fair, but I will not pay extortion money to them. I had the money here to pay the buyout, but for them too try and extort more money out of me for the month of September, it will cost them for that bad move. They could of pro-rated, made a bit of money and rented the place out after I gave them the keys.... bad business for them.
It is amazing to me how dirty the apartment was when we moved in. There is flooring on top of flooring, and I am not so sure that there isn't mold growing in the walls. The size of the apartments and the floor plans are nice but at what cost??? I would not recomend anyone move here. Some of the office staff is helpful and others are so useless! There are a number of stray cats that never seem to be delt with. There are some odly loud people that live here and the class of people leave a lot to be desired.
The basement floods, A/C went out twice, with in 1 month: my and 11 other cars got busted into, there was a murder 2 buildings over, a child was abducted and assaulted. DO NOT LIVE IN THIS PLACE. I'M MOVING IN 2 MONTHS AND CAN'T WAIT!