I've only lived here for about 4 to 5 months now and honestly I think the good greatly outweighs the bad. I thought the train would be a problem but its really become a non-issue. My apartment is located in the wing near the railroad tracks but with the windows closed I don't even hear it. You get one parking spot included with your rent. The garage is gated and requires a remote to open, just like every other facility on the property (which includes a pool, hot tub and 24 hr gym). I have yet to hear of anyone getting their car/bike stolen or their apartment being broken into. Like any other apartment complex, the staff can be somewhat inattentive at times but I've found that they are generally very friendly and try to be as helpful as they can. I've filed two maintenance requests in the pas few months and they've fulfilled both almost immediately. The second time, there was a shortage in my microwave and they came and replaced the entire microwave in just 20 minutes! The rent can be a little heavy for some but I really think my roommate and I are getting our money's worth. Emeryville is small enough to get around to any of the major shopping centers pretty quickly and if you don't drive, the free emery go round stops just a block away!
The apartment manager Kelli Camacho-Bunney and her staff appear to care more about bringing in new renters more so than keeping old ones. 1. They made promises strong security when we first agreed to move in. Then a few weeks ago, when we saw someone trying to break into a car in the parking lot, we called the security phone number, but nobody answered. The office was also closed at this time, so we could not get anyone to respond. 2. They advertised and continue to advertise internet access in the business center (commons area). However, this service stopped over a month ago in April, and they still advertise this to potential renters. When confronted about the issue, they gave no specifics other than they are working on it. He did promised to call me with details once he spoke to the manager, but the follow up call never came; it has been over a week. Overall, the facilities are nice, but the professionalism of the staff is lacking.
There is a railroad crossing next to the apartment and its very loud. Trains honk every time they pass and its especially loud during night. The place is unsafe and you can get into the property with a credit card. I lived there 6 months and there were several break in attempts during that time. My bike got stolen from the bike racks and I heard there are cars stolen in the area.