I moved in in September 2014 and the move in process was terrible. We were told that we were going to have updated appliances and those did not get installed until 3 weeks after we moved in and our washer and dryer weren't even connected. Also, there were multiple little things that needed to be fixed, such as wall patches, carpet cleaning, etc. All in all, not what a person who just moved wants to deal with. During the holidays, I kept getting notices stating that I have an overdue balance, which I can assure you is incorrect. Dealing with the management was an absolute nightmare and honestly, the only thing keeping me there were the amenities such the dog park and the lake. HOWEVER, within the past month and a half, they have hired all new leasing staff and they are so much easier to deal with. They are actually intelligent people, not just wastes of space like the others. In addition, they are completely re-doing the swimming pool and the gym area. It is not open yet, but I have seen the remodel specs and it looks like it's going to be pretty nice. It is getting much easier to deal with the apartment as a whole, and I hope it continues to do so.
I would give Zero stars if I could. This apartment is TERRIBLE! The management has a complete lack of respect for residents. They have lied about my rent, overcharged me multiple times (and said they can't find my positive balance), not treated our apartment for bedbugs that we have found multiple times, and not completed another repairs. As if that weren't bad enough, every staff member is extremely rude and gives off immense attitude. You could not pay me to live here.
I actually did enjoy living here because of all of the amenities. I didn't have any issues with crime or anything like that. Occasionally a noisy neighbor but not a huge deal. I did expect there to be more young adults versus college students, but again, not a huge deal. The 1 star is because the office staff is ridiculous. I think this past summer (2014) they had a regime change. The staff before wasn't great, but acceptable. The staff now consists of a bunch of . Absolutely no customer service skills, or really any skills to speak of. I moved out in the middle of the change in management and it was a nightmare. I would highly recommend taking your money and time elsewhere. I'd love to share all of the details but I know if I type much more it's just going to make me angry all over again. I didn't have much luck with the BBB either because I couldn't find Runaway Bay listed. I'm giving up and I'm done fighting for my security deposit.
I too wish I could give this place zero stars. This is the worst living experience that I have ever had. As soon as it starting getting warm out we found out that our AC was broken. We called three times to put in a maintenance request and no one ever cam out. We even left messages asking for them to call back just to confirm that they were receiving our messages and still nothing.( You had to go through this process for every maintenance request that was put it even when you did speak with someone nothing would happen) When we finally went in to the office they tried to tell us that they had never spoken to us and that they never had any record of such a request. This was when it was starting to get to 90 everyday and nothing had yet to be done. When they finally did have someone fix it 2 weeks later, another air conditioner broke so it was making a sound like some one had thrown gravel into the ac unit outside, which was loud enough to keep us up at night. Once again this took multiple phone calls and an office visit to get anything done. We have since moved out and it was the best decision we have ever made. I had a problem with my last electric bill and needed to call the complex, to get something straightened out. And the icing on the cake with this place was that their phone had been disconnected so there was no way to speak with anyone. I would pay money to not deal with these people. They are horrendous.
DO NOT MOVE HERE!! THIS IS THE ABSOLUTE WORST MANAGEMENT AND LEASING OFFICE I HAVE EVER DEALT WITH! Every single thing everyone else has written on here is 100% correct about how awful this place is! They charge hidden fees which are illegal and if you don't pay them they threaten you with eviction. The extremely unprofessional people in the leasing office are a joke! They should never have a job period let alone one dealing with the public. We will be suing them, we have obtained a lawyer, and from seeing the other complaints on here, I am going to try to get a group together to go after them. These people are scum and need to be put out of business! They have no idea who they are dealing with...it will be in the news when it all goes down just based on who they have wronged! If anyone else who has written on here wants to get in on the law suit about to be filed, feel free to contact me.