Complaints of the rude office staff are not made up. You do have a one or two that are quite nice, but the majority act as if you're an inconvenience to them. They have very poor communication skills as well. Trash cans are provided for the mandatory $30 a month trash service, and are to be left outside at certain times and all trash must be put inside the very small trash cans. Failure to obey results in a $25, and if trash is outside the can, another $25 per bag. My trash can was taken from me due to me forgetting it outside, and I was not told why it was taken, and when I called they had no idea why it was taken either. Weeks later, I was fined for putting my trash outside and not in the can, the can which they took and had no idea why they took it. They state they like to keep a good appearance to the complex, but the back parking lot is covered in trash, containers, crates, etc for this long drawn out remodel they're doing. People in the building behind me do not even have a place to park at night because of this, and are forced to park on the side of the street. DO NOT think all the bad reviews are from pissed off people, these reviews are not exaggerated, I would personally stand behind every complaint I see written about them.
Do not rent here! We live here part time and have a place in another state. We only needed something for a few nights during the week, but have had many unresolved issues from the District at the Summit. On top having a rude office, (after you sign your lease of course) we were promised a nice apartment with granite countertops and replaced flooring, but they did warn us it would be a 'couple' of weeks for the granite install because of shipping. The flooring is wood colored linoleum? Yes, linoleum, I didn't think they made that any longer? And we are still waiting on the granite. It has been 5 months so we pretty much know that will never happen but do not ask the office staff about the granite they promised. They will look at you with an annoyed look and say "it will be here when it gets here". Wow! Five months? The bathtub faucet never works properly, we just gave up after 3 service calls. Plan to spend an extra 5 minutes getting the water adjusted so that it is not arctic or scouring to your skin. It's not the same way two times in a row. The maintenance guys are great and very nice but can only work with what they are given. The AC has been worked on, at minimum, 5 times in 5 months. And remember, we are here only part time. The air, at least, is working at the moment. (holding our breathe) NO one here picks up their dog waste and there are plenty of large dogs in this complex. So no nighttime running or walking in any grassy areas or even on concrete. Last night we came in and two good size dog droppings were on the concrete entry hallway to our apt. Who doesn't notice their dog taking a restroom break in a lit hallway? No rules are enforced here on dog waste! That, combined with the garbage smell is awesome to come home to at the end of the day. This complex 'offers' (mandatory 30.00/mo above quoted rent) curbside garbage pick up. This means all your neighbors place smelly, leaking garbage bags outside the doors and you (and any guest you may have) get to walk past several gross sites before arriving in your apt. (remember the dog gifts) The office says they provide cans, however they do not stay around long, I'm thinking folks may take them for indoor use and in addition, they are very small and not used when outside. We have never received a garbage can from the office. Again, remember we have been here 5 months. We will NEVER entertain. Its embarrassing and we cannot wait for our lease to end. We may even buy it out. The gym has NO air conditioning so during hot months, (in Bham that's about 9 months a yr) plan on losing a ton of weight sweating it off in the gym which also never gets cleaned. These apartments are very old, definitely not worth the rent, but we chose them because of convenience. Do not make the same mistake we made. There are some incredibly nice, open, and spacious apartments on Lakeshore. We should have went with them! I have pictures to back up every complaint but I'm not sure they would care.