If you are a new customer the Bella Vista Apartments website to find an apartment, never trust their floor plan! The floor plan they show on the website and the "real" floor plan are totally different! On August.16, I paid for the deposit after confirming with they representative about the floor plan A. When I visited the apartment that I reserved, it is actually a floor plan "Phase I", which you can never find on their website. What they claim to be a "Floor Plan A", is so confusing. Floor A: 566 Square Feet, Living Room 18'8'' * 12'4'', Bedroom 13'3'' * 10' Bathroom outside of the bedroom Floor Phase I (What they posted on the website also called "Floor A", lol..): Living Room 19'5'' * 13'6'', Bedroom 10' * 9'5'', Bathroom inside the bedroom. And you can hardly find their tiny words on the floor plan screenshot saying that "Renderings are intended only as general reference..." Below is the email I wrote to their manager " This is XXXX, I have an issue upon today's home inspection with xxxxx. The email below is my apartment confirmation information (XX-101) after I paid the deposit on Aug.16. We can see that this is a Plan A apartment. When I was here with xxxxx, we found that the floor turns out to be Phase 1 (attached) and it was totally different with the floor plan you posted online. Indeed, phase I is never shown online! We do understand that you have mentioned on the bottom of the picture with extremely tiny font size saying that "Renderings are intended only as general reference...", but we made a phone call before we paid the deposit, in order to confirm with your representative that we need a bathroom outside of the bedroom. After we confirmed with the representative, we chose floor plan A. What's more, we found that floor plan H is even cheaper on Aug.16 (below 2200 USD/month), but the bathroom is inside the bedroom, thus the reason why we chose floor A is because your representative confirmed with us that XX-101 has a bathroom inside the bedroom. But he/she does not mention that the XX-101 plan A is a very special "plan A" or that is in fact a "Phase I" floor plan. However, we found that it is actually a Phase I floor plan from your internal files, which is never found online and looks like a "larger studio" like Vivian said today. In addition, we had a look at floor plan H, and it is much butter than the XX-101. We think that you should review the phone call on Aug.16 and give us an explanation, at least we paid for the deposit and made the decision under the guidance of your representative. We also understand that you do not have a plan A available currently, so we are OK if you can switch us to a plan H with the same rate or you make some concession on the current rate and we will keep this plan. We look forward to your reply. " Their Reply" We can happily transfer your deposit to a Plan H apartment of your choosing but we will not be able to give you the rental price that you currently have with XX-101. Please review the available units on our website and let us know which apartment you would like to transfer the deposit to. Please keep in mind that the pricing changes daily, so you will want to let us know as soon as possible. If you choose to stay with your Plan A, we will not be able to make any concession towards your rental rate. Lastly, if you choose that neither of the above options work for you, we have been given permission to refund your deposit to you. This will not include the application fees as we have already processed the application at this time. Please let us know which option you would like to choose as quickly as possible so that we can move forward. Thank you. " They are cheating online. They never give explanations or even excuses.
Very good maintenence. Stayed here for 3 years. Very happy - nice walking trail right across, Public park with tennis courts right next door close to rivermark plaza. Outstanding view of sunset and west mountains from my bedroom along with the new 49ers stadium. But top floor apartment got extremely hot during the day especially the bedrooms facing west- even more so in summers.
Place: A very nice and quiet neighborhood-Nicely maintained.Interiors are good. A fully functional kitchen and a large washer dryer unit. The wardrobes are very accommodating and a nicely ventilated place. Cost: On the higher end but when compared to other places in this location , it is a good price one is paying for a good place. Staff: A very mixed experience here. The maintenance staff is very prompt with fixing anything within 24 hours but the problem was with the the leasing office staff.. they are not good at communicating rent details and when one is due for how much. I had to pay a lump sum in advance as a security deposit in Oct. For Nov rent , when I approached the leasing office , I specifically enquired how much I owed as part of rent and by when. I was told the initial lump sum will take care of Nov rent and I had nothing to pay. Five days later, I get an email from the same person saying I did not pay my Nov rent and a $50 fine! I decided to escalate the matter , since it was their mistake, the late fee was waived off but given I had to pay my rent the last minute with little planning, I decided to pay it online...and the transaction fee was $25 !! It was a total rip off for their lack of communication! The staff simply apologized saying that the internal account system did not show the rent due correctly and that they cannot reimburse portal fee. I would have appreciated if they had done something to credit the unnecessary expense due to their bad communication. A very bad experience for the first month given everything else is great.
Usually around 5 days out of every week it's directly under SJC's traffic pattern, which means pretty regular airplane noise. They're in the annoying habit of watering everything, every night, and in addition to times like right after it's rained, maybe 1 out of every 15 sprinklers is broken and just shoots water 10 feet in the air whenever it's on (4-5 times a night). That leads to huge muddy patches everywhere, some stagnant mini ponds, and the need for them to reseed several times a year to replace the grass they drowned. The pool facilities are nice, but are cleaned infrequently and the heaters turned off (for the hot tubs) and as many entrances to them as possible chained shut after 11PM. It all wouldn't be so bad, but you're not finding a place in here for less than 19,000$ a year with an almost guaranteed 10% increase every time you sign a new lease. Kind of feels like they cared more about being a "luxury" apartment maybe 10 years ago, but now they're more of a "we're 5 minutes from Intel/Cisco/Marvell so you're going to pay for whatever we have."
the units are nice but there are so many hidden fees. I rented a 2 bedroom unit and at the end they didn't even give my $500 deposit back because they said they have to paint and clean the carpet , I told them that I was in this unit for 3 months and I took pictures of the walls , I didn't even put one nail in the wall to hang a painting but they said they will charge me anyway because this is there standard process. Staff are nice and friendly but I do not recommend this place