Where to begin.. When I first moved here in April 2014 I loved it!! This was when it was The Dell Arte Lofts and Flats.. The maintenance was amazing and usually taken care of the next day and sometimes the same night. The office staff was amazing and very helpful. One time they even stood outside in front of the gate while residents would leave for work and give out breakfast bags (Muffin, apple, water) and then would tell us to have an amazing day. They really made us feel comfortable and welcome.. The pet rent and deposit were very reasonable! I did have trouble with finding a parking spot , so I went and bought a covered reserved car port that was also very reasonable. But, then new management has taken over and this place is not even worth living in. My pet rent and my car port prices went up (greedy). Maintenance is horrible and I mean horrible. I had some kind of animal in my chimney that they refused to come get out because it was not an emergency, so I had to sit here and listening to this thing scratch and scratch, and my dogs would constantly bark. My tub was clogged so i put a work order in and a month later I decided to take care of it myself, then a week later they show up.. There is dog poop everywhere!!! and it is never picked up. The last company hired someone to come out and pick up the dog poop that the residents themselves would not. Which I understand you get those people that don't pick up their dogs poop. Now with the construction..... I have never had a problem with them, I understand that these complexes need to be renovated but, I never got a notice the second time that they were going to work on my balcony so I did not move my two grills off my balcony, so the workers just moved them very rough and ended up breaking on of them. I did end up getting compensated for, but still that is rude. If I would have had a notice I would have no problem moving my personal items off my balcony . They are not doing a good job cleaning up and I find nails and debris especially in the areas that i play with my dogs in. I have also found nails in the parking lot, and i know multiple people that live here who have gotten nails in their tires. Do they get reimbursed??? Think not.. The pool and hot tub were closed and they would even let me use the grill so I had food that went to waste because we cannot use our own grills. I haven't been to the work out center yet but I have heard that it's not good at all. I heard the machines are always broken, and there is no cable to the TV anymore.. I used to love using the dog wash but since this new management there is never any soap, and the towels never get washed. They really need to change the rocks in the dog play to something else because that is way to rough on dog paws. There is only one bench to sit on and there is always dog poop all over. The management is not good at returning calls and I am always the one who constantly has to call them to remind them. I am giving them 2 stars because they have gotten a little better from the time that they first took over.. But they still have a very lone way to go to make this apartment community better.. I know that I pay them enough money every month as well as the other residents that this place can be better.. They can afford to make it better and stop raising the fees/ deposits and stop being greedy. I pay enough to where this place should be amazing!!!
The apartment is good but the new staff makes you feel unwelcoming and there rude the other staff was friendly and always happy to help get the old staff back
DO NOT RENT!!!! SAVE YOURSELF THE HEADACHE! Working with Adam I was told by over the phone that my application had been approved and I needed to mail in a $300 deposit ASAP later I would be emailed a welcome letter with the breakdown of the move in. I had sent the deposit in overnight mail 9/25/15. 9/26/15 I called the Del Arte leasing to confirm that my $300 deposit was received. I spoke to a female and was told they got it. Everything is fine, I will receive the welcome letter with the move-in breakdown on Monday. 9/28/15 I received an email with the breakdown costs from Adam. At the bottom of the email it states there's an additional deposit that must be made for the amount of $1,228.32 at move-in. I called Del Arte leasing to discuss this additional deposit that was now needed. Adam told me that I should have received an email indicating that I was approved with conditions. (I never received that email). So now on top of the initial $300, I had to make an additional deposit. I understand being approved with conditions, however I do not agree that I was notified about this additional deposit. I should have been properly notified before, so I could have had the choice to not move forward with leasing prior to me sending the $300 initial deposit. This seems like a “bait and switch” operation and highly unethical. I contacted Adam and let him know my concerns, all he could tell me was that he was sorry I should have gotten an email. I decided not to move into the apartment and called the office 9/29/15 and advised Adam I would not be moving forward with this apartment. Adam told me that they would refund my $300 deposit. (This was already 5 days after I had initially applied). Being that I was pressed for time I later called Adam back to move forward with moving into the apartment. However after feeling unsettled about moving into this place and the misinformation provided to me from the leasing office I notified Adam that I was uncomfortable moving into Del Arte on anticipated date 10/18/15 and would rather go elsewhere. I did not receive a written response from Adam, he called that night to inform me that I would not be getting the $300 back because it had been 72 hours since I had put in my application. No where was this 72 hours stated in any email or spoke about via phone. This practice doesn't match what was executed the first time (9/29/15). Your organization should do the right thing by refunding the initial $300 deposit due to misrepresentation of information and Del Arte Lofts Leasing Office practices.
I have lived here for almost two years and had very few complaints until Advenir took over management. I know that transition is difficult, but this rises beyond teething problems and into the realm of "We don't actually care about our residents!" My roommate and I have had a few maintenance tickets that have been unresolved for over two months, but this latest one is especially frustrating. It has only been an issue for a week and has been "resolved," but it exposes the basic attitude that the new management company seems to be operating with: New street lights have been installed. They are pointing - not helpfully at the ground below, but rather - directly into my second floor bedroom window. The bedroom light can be off and the blinds that came with the unit can be fully closed ... and it is still bright enough to read without effort. It's like they installed a permanent light in my bedroom that I can't turn off. When my roommate and I asked them to fix the issue, we were told they would look into it. We were calm and patient, believing the light was installed that way by mistake and trusting that the property management would correct the problem. One week later, we had to go back and ask about the status (because they never got back in touch with us). Their response? To paraphrase: "Haha, too bad." When we expressed our surprise and disappointment, they basically said, "Curtains are cheaper than moving." CURTAINS ARE CHEAPER THAN MOVING. Oh my gosh. They literally and explicitly admit to just relaxing and not addressing resident concerns because WE CAN'T GET AWAY, at least until our lease is up. Our rent went up 30%, no exaggeration, from last year (2014) to this year (2015). So far it seems that my larger rent checks are funding: unnecessary cosmetic changes, unnecessary and actively problematic changes, reduced security (our gates stand fully wide open at all hours), reduced cleanliness, fewer amenities, and reduced service in general. The property LOOKS nice from the outside, but be sure to check out your unit after hours to make sure you don't have a floodlight shining across where your pillow will go. And if you want a responsive, responsible property management company ... Well, it's probably best to look elsewhere. UPDATE: As you can see below, Shanez the community manager has responded with something that sounds very reasonable and helpful. To anyone reading these reviews to get a feel for whether or not they want to live here, please be aware that the helpful and conciliatory attitude displayed in the response was only made once I complained publicly. I repeat: NO ONE LISTENED TO US SERIOUSLY OR DISPLAYED ANY SORT OF CONCERN UNTIL I POSTED A PUBLIC REVIEW. Shanez writes "Thank you so much for bringing your concerns to our attention." We brought this to their attention a week before I posted this negative review. The attitude we were uniformly given in our previous, one-on-one requests for help was dismissive and rude, and everyone we spoke to tried to pass the blame onto their higher-ups, saying that the property company made the decision to install new lights and that there was nothing they could do (despite the fact that they are the representatives for the residents and are supposed to fight for our rights, and at the very least fight to make the residence an attractive option to prospective tenants). I hate to be this irritated and to complain publicly like this. I hate the phrase "the squeaky wheel gets the grease" - as someone who has worked in customer service, I am fully aware that there are people out there who just complain to complain, who use complaints to leverage special treatment or discounts, or who are just incompetent and don't understand the difficulties a company faces. I hate that this company's poor service and outright bad attitude has forced me into being so negative.
My stay here at Del Arte has been so-so. The units are very nice, and maintenance has been very low. The problem here lies in the new management. The office staff as a whole has been less than reliable, and rude at times. The former staff was very nice and respectful and went out of their way to help the tenants, but with the transition for some reason they were all let go. The grounds now after the management time have taken a huge turn for the worse. There is trash everywhere, nothing works, (dog wash is now a joke, 2 treadmills and elliptical magically now broke, and no cable in the gym??) The hot tub is broken, and says it will be fixed asap -_-. The trashcan at the mail boxes was set on fire and that hasn't been replaced, and the glass to get the extinguisher hasn't been replaced and it's been two months. The ink in our business center has been out for 3+ weeks, and a computer has been broken since they took over. And as all other reviews you can find there is dog poop everywhere and the gates for the (gated) community are always open/ never work. Now with all the construction there is debris every (MY DECK) thanks for the nails on my deck that was a nice treat. I also just found roofing staples in the main yard where my dog and I play. That won't hurt if stepped on at all (sarcasm). The only nice staff member here is the mailman.