My application to rent at this complex was denied by On-Site, the company responsible for this complex's applicant screening. I was told that i could call the background check company and dispute the issue. i contacted the background check company 10 or more times over the course of one week, trying to sort this out. Each time i contacted the company, i waited on hold for 15 minutes before being allowed to press 1 to have them call back when it is my turn in line. no less than 2 hours went by each time i awaited my call back. i have sent all of the information that they have requested, yet the background check company claims that they have been unable to reach the manager at the complex that they claim i had an issue with. this is especially interesting since every time i call the complex they are saying they can't reach, they pick up on the second ring. i was toild again today after i called yet again, that they have left a message and that i would hear from them as soon as they verified the letter. i am still awaiting a reply from the background check company. DON'T RENT HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
YOU’LL REGRET LIVING HERE, DOG POOP CITY!!! Moved here three years ago from out of state. The unit I rented was a wreck. Threadbare, dirty carpet, laminate floors scatched and broken in places, leaky plumbing, leaky windows, broken master closet doors and rod, broken and worn kitchen cabinets (they fixed them by painting them white). A true classic gold 1980’s fridge which runs all the time. The maintenance guy promised to replace it two years ago. Still waiting. Our appliances are 3 different colors. CAUTION: They’ll show you a model apartment that is nothing like the unit you’ll rent. Pet Friendly? If you like dog poop. Most of the dog owners here don’t pick up their dogs poop, so there are piles of poop everywhere. The green space outside our ground floor apartment turns into a cesspool when the sprinklers run. We haven’t been able to use our patio or front windows during nice weather because of the stench. Our dog contracted worms within a few months of moving here. Their pooper scooper service misses about half the poop and he only comes once a week. The city of Aurora requires that the property owner remove pet waste from their property at least once every 24 hours. Constant mice infestations. Called many times, finally took care of it myself. The parking patrol is predatory. On the 1st and 15th of the month and payday Friday’s your car can get booted for the least little infraction. They boot those days because they know you got paid. One guy last winter was booted for parking in a handicap space without a handicap permit. No sign or placard as required by law, the handicap emblem was painted on the ground and had been covered with snow. Still took him $250 to get the boot off. Plan to add a minimum of $100 to your rent for all the fee’s they add in. They have been known to pad the water bill that’s added to your rent. You pay a percentage of your buildings total water bill. The “Valet Trash” service is expensive and troublesome. The included washer and dryer are stacked and very tiny. Two or three pairs of pants tops. Covered parking is available but the spaces are so small you literally can’t get into your car. My newer car had no door dings until I moved here. I ended up renting 2 spaces together to keep from getting dents. In the winter the pipes above the covered parking burst regularly and dump sheet rock on your car. Pipes in the apartments burst frequently and the very loud carpet cleaning trucks will run all night. When a pipe does burst in your building you have no water and no warning. Last time I was in the shower. They do a mediocre job of clearing snow and act like de-icer pellets are gold. Right outside my front door a drain pipe leaks water and coats the walkway to my car with sheet ice. I ask the maintenance guy to throw de-icer on it and two days later it was done but the ice had melted. I had a tire slashed by one of their painters last December after I complained to the guy that looked like he was in charge about them painting my barbque. He tried to “no habla” but I am fluent in Spanish. Nine men working as painters (per one of the painters) squatting in the apartment two doors down from us. Many of the people that I’ve met sublet and move out after a few months. Most others can’t wait to move. When you do move out they conveniently forget about your deposits. I plan to take legal action if they fail to refund my deposits and credit me for the last months rent I paid in advance. Complain about something to the office and they act like they never heard of you. The only reason I stayed three years is I made a very good friend next door. They moved and now were moving. In the time I’ve lived here I’ve seen them put a lot of lipstick on this pig. But that’s all it is, just lipstick on a pig. Good advise? Keep looking and good luck.
Don't let the office fool you. With that being said the apartments are supposed to be renovated they're not fully renovated I've been there for a year and a half and just found out I was supposed to have ceiling fans in my apartment when I went to talk to the people in the main office they said it wasn't their concern they didn't do the renovations there is a total lack of communication between every employee in the office and they have a lack of empathy for the residents some of their service from the office is pathetic some people don't know what their job title entitled into or with a job description is information is never the same one day to the next and they raise your rent rate with no I repeat no increase of property value you pay twice for your water bill you pay for a sewer bill twice and you pay for trash twice your water is separated between the amount of usage for the whole building divided by the square footage of your apartment and number of residence so if you have a family of people doing laundry they're going to use more water than a single person and you have to pay for that water there's never any parking the parking spaces are extremely tight they say the gated the gates are broke half of the time the pool is crap and half of everything in the fitness center is broken definitely a apartment if you need a quick stay or if you don't care about your living conditions the apartment I moved into did not have a carbon monoxide detector nor smoke detectors and they said my apartment was move in ready that is a joke like I said if you need a place to live and don't mind living in a post prison flash dormitory cuz that's what I think it was move to daylight a great place to pay for something that is not worth what you're paying for it departments across the street behind the 7-Eleven and the apartments behind dell'arte not the townhouses departments are very run down so if you understand property value this is not the place to be but if you want an apartment that is half heated and has an air conditioning unit from 1960 then this will be the place for you to move granite this was my first apartment and I do not recommend them to anyone not even the homeless I will be glad when my lease is up so I can move far away from this place the two previous people who lived in my apartment one was a convicted murderer and have a warrant for his arrest and his wife was just as bad. You have been warned if you like a place with a fluctuating ring and rent increases every year regardless of property value increase this is the place for you oh and in the winter depending on what building you live in they will randomly cut off your water without letting you know so if you have kids or anything of that nature and you need to make them a bottle I'm sorry they will cut your water off with no notification
I've been living here for a year and a half now and I love it! The staff is always so nice, friendly, and responsive. I had an issue with my a/c when I first moved in and they had a repair man out the same day! On a Sunday! You can tell the owners/staff love it here and keep it up to my high standards. They also encourage a close-knit community feel with Pizza Wednesdays, pool parties, and lots of other sponsored nights. Great place to live for families, singles, or anyone in between.
This doesn't deserve all the rotten feedback. I lived here for a year and I really enjoyed it. I was never treated badly my management. Maintenance was kinda slow, but there were only 2 maintenance employees. However someone came at 4 in the morning to fix something for us. The outside is pretty shabby, but inside it's great. The A/C was the worst part, because it was old and we had to get it fixed about once a week. The only reason we moved was because I became pregnant and didn't like the neighborhood being so close to the Aurora Theater that was shot up. We heard the commotion that night, in fact. Over all, give it a shot. People are more likely to review a place they hated, than a place they loved