Great location and access to the Dallas highways, mostly quiet family type place, full kitchens, good room layout & lots of space, good night security on property as well as Addison PD's vigilant service, staff that's not too pushy, the pool is nice to have in the summer months, parking is free to guests, clean common areas. I would only suggest that they update and/or increase the number of washers and dryers otherwise a great place for small families and people who are in town for extended work periods.
WORST PLACE EVER! DO NOT STAY HERE!!! This place is filthy and dangerous. We were approached by teens smoking pot in the halls and drunks everywhere. They wanted money and tried to sell us pot. They also asked us to drive them somewhere. Our children were afaid. My husband was solicited by prostitutes. They provide nothing and the beds are like sleeping on a bag of rocks. NOISE!!!! Screaming & domestic abuse, the police came several times during our stay. Do not attempt to contact the manger Debbie Stewart since she doesn't care and likes her regular junkies. Do not expect the other manager Adrian to be any different. They are all the WORST customer service. They used foul language and told us we were lying about the noise, the drugs the other problems and actually said there were not cameras for a reason. The security is non-existant and the guard came and pounded on OUR doors first! He scared our kids and wanted us to "show" him the noise! We had to pay for a week but left after three days and went to another extended stay... Same price much better place... BEWARE!!!! t
FRONT DESK TREATS YOU LIKE ANIMALS AND MUST HAVE A LICENSE TO DO SO FROM THE OWNER BECAUSE THEY DO NOT CARE ONE IOTA FOR YOUR WELL BEING. ***** LOOK AT THE CHECK IN ON THE GOOGLE SEARCH OF BUDGET SUITES - IT SAYS, CHECK IN SUNDAY, CHECK OUT MONDAY.......THAT IS WHAT I DID LAST WEEK , CHECKED IN LATE SUNDAY NITE AT 9PM AND HAD TO MOVE OUT ON SUNDAY B4 NOON - THESE PEOPLE ARE RUNNING A CRIMINAL ENTERPRISE AT YOUR EXPENSE, NOT ONLY WAS SUNDAY MY ONLY DAY OFF BUT NOW I AM FORCED TO WORK ON MY DAY OFF FOR NOT HAVING AN IMMEDIATE PLACE TO GO SINCE I FIND OUT LATE THAT MY SUNDAY OF RELAXING IS NOW A BITTER TASTE IN MY MOUTH OVER BEING SWINDLED OUT OF MONEY, MY TIME AND DAY OFF AND TO BOOT TREAT YOU LIKE CRIMINALS. WHEN I TURNED MY KEY IN TODAY THE MANAGER , AND NOW I CAN SEE WHY, WAS RUDE AND LAUGHED AT MY BRINGING IT UP. ///// THE OLD WOMAN WORKING THE NIGHT BEFORE LASHED OUT AT ME FOR TEN MINUTES FOR TRYING TO ASK A QUESTION ON THAT ISSUE, WHY IS IT ADVERTISED SUNDAY CHECK IN AND MONDAY CHECK OUT......I ASKED WHY ARE YOU BEING RUDE , AND COULD NOT GET AN ANSWER TO THAT QUESTION FOR 5 MINUTES OF HER LASHING AT HOW PROFESSIONAL SHE WAS AND HOW LONG SHE HAS BEEN THERE. THEN WHEN I WALKED IN LATER THAT NIGHT TO ASK FOR THE NUMBER TO CORPORATE SHE OUTED ME IN FRONT OF OTHER GUESTS AND CALLED OUT MY APARTMENT UNIT NUMBER AND VIOLATED MY PRIVACY, NOW PUBLICLY SHAMING ME WHEN I SAID NOTHING TO HER , ONLY ASKED FOR A NUMBER........>??? THEY ARE FRAUDULENT CRIMINALS HERE AND I FOR ONE AM GOING TO MEET THIS WITH A LAW SUIT , THEY WILL NOT GET AWAY WITH STEALING MY MONEY AND TIME WITHOUT PAYING ME BACK WITH A HEALTHY LAWSUIT. TIME TO CHANGE YOUR FRAUDULENT POLICY WITH MY HELP.
The clerk was terse, abd peehaps even a bit rude. No units were available at the time.
I had an issue with room. After good communication they moved me to a better room. Key here is communication on both sides.