Amazing, Love my community! I feel at home the staff is incredible and the events are like no other. I have never experienced service this great in a residential community before!
Ms. Wanda Basil is an OUTSTANDING Manager!! Ms. Basil is always available to listen to your concerns and provides immediate assistance. No matter the request or concern, she always takes the time to listen and care. Wanda always goes above and beyond to address any issues that arise. In my experience: - Maintenance requests have always been fulfilled within 24 hours and done correctly. - I have never had any issues with packages or mail. - The pool and workout room are always great!! - The building is always clean and well maintained. Compared to previous apartment complexes and landlords, we are truly blessed with a great Manager that works hard to make life pleasant for all the residents and address any issues promptly.
In my opinion, Wanda Basil is a great property manager. Several months after I moved in, there were some changes being made that I didn't like so I wrote her an email saying that I was very concerned about the changes I saw being made. She immediately wrote me back and explained the reason for each change. I really appreciated that. In some cases, the changes made sense once I read the explanation. In other cases, I was simply wrong, and the change wasn't being made at all. When I wrote that email, I had never met her. Soon after, I met her and began to realize what a difficult job she has and how seriously she takes it. Two years later, she is still as responsive as she was that first time. That's what I expect in a great property manager.
Crystal Towers has been a wonderful place to live. Very convenient location. Lots of amenities (the gym, nail salon and convenience store are great). The staff and maintenance personnel are very nice and professional and respond promptly to requests. The property manager, Wanda Basil, is great. She takes the time to resolve any issue that I bring directly to her. Not moving any time soon!
Crystal towers has apparently started paying for reviews. Note that after about 1 review every few months, they've gotten 20 in a month and all are 5* from people who don't have other reviews. They just ditched me on a repair I stayed home for. Leaking washer so I called yesterday at 1pm. They have a 24 hour guarantee. I called this morning at 9 and was told it would be between 11-1pm. At 12:40 I called and was told to hold and put in voice mail. I called right back and was put on hold while they guy I was speaking to literally went on break. The guy who picked up told me "Shavon told me to pick up the call when they sent him somewhere", and when I asked him what he said he admitted that he didn't talk to Shavon. I don't like being lied to, but I really hate being lied to by stupid people. He told me they were on their way. 1 hour later, Shavon (nicely rested, apparently) admitted that they would try to get to it by the end of the day. So I went to look myself at the cause and have slipped in the slime (water with lint, didn't think how slippery that'd be). It's not even a good twisted ankle, it's beginning to feel better. Previous Review: In the past 2 months we have gone Ghetto. Besides the drop in customer services (cheaper dog poop bags, slower repairs, dumber staff, etc.), I saw a mouse in my apartment this morning. I called the consierge and notified them and they told me an exterminator was coming today and I would be added to the list. I crated my dog (which I normally don't do) and went to work. I called when I got home and was told by the person who escorted the exterminator that they didn't do anything in my apartment because they could not identify where the dog barking was coming from. I said that if they couldn't see the dog, that meant it was crated. If it was barking and not restrained they could have seen it at the door. I'm now being told that they want to inspect for holes that the mouse is using 4 days from now, and patch those holes on an unspecified day after that. Apparently a week of mouse poop is good for a 2 year old and my pregnant wife. I told them that if the plan is to patch the holes, let's go straight to patching instead of inspection and if it is a regular maintenance thing how 'bout we do it tomorrow. "The painter isn't in tomorrow and we are supposed to patch with steel wool". I pointed out that we can get steel wool at Home Depot, and we are talking about patching under sinks and behind a stove (which shouldn't have holes in the first place) so an official painter probably isn't necessary. Our rent is almost $3K for a 2BR/2BA, this is an old building and we are moving at the end of this lease. Besides the fact that the A/C & heat are whole building and are only changed once per season, so you will bake 2-3 days around each change.