So much. There are arbitrary, harsh policies invented and enforced suddenly. Around Christmas, they started sending packages back that weren't picked up immediately. Recently, they started a $45 fine per box left unbroken-down, and when I asked about it, I was rudely accused of looking for loopholes. They now charge a fortune for friends/family to park in the garage, and immediately tow unauthorized vehicles parked in their outside parking (instead of leaving a note and waiting 24 hours like they used to). There's a $50 "convenience fee" if you pay rent using a card, on top of the credit card fee, which you also pay. They also raise rates constantly, like pet-rent and the price of monthly parking (because they heard someone nearby was charging more). Cars are still broken into about every 6 months, including mine. I'm sick of having to deal with changes that affect me without being able to voice an opinion or move out. I almost always have to go in multiple times to get anything done, which, as a non-confrontational person, is really difficult. There have been issues that took them months to resolve. For instance, my balcony decoration was blown onto a ledge, which I asked the building to retrieve. It took a few days (they needed permission before going through a vacant apartment), but they left it outside "to dry," and the decoration must have been blown away again. I went in every week to ask about it, it was expensive and I loved it, and they passed blame around from maintenance to cleaning to people I've never heard of, claiming they had it somewhere and they just couldn't find it, but that it was damaged anyway *hint hint*. I'd seen it from my balcony, and no, it wasn't. After 2 months I asked if they could just reimburse me, and they said no. Once the water didn't get hot for more than a month, apparently for all apartments, and keys, electronic or not, can't just be traded in when they stop working, it takes time, during which you're SOL. I've asked a hundred times for a broom for the yoga room, and we still don't have one. The hallway walls are covered in grease and dents, and the floors are stained and smelly. The stairwells were absolutely disgusting. I had to let them know about a bag of dog poo, and a bunch of recycling left there, neither was taken care of quickly. After 3 trips in to ask about it, they finally *just* had them cleaned. The recycling/garbage room has no ventilation, is tiny, gross, and a pain to get to, but it has a nice camera, to watch residents. There are tons of things that don't work, never have, and probably never will, like the electric fire pit in the courtyard, or the close-button in the elevator, which btw, is 'down' AT LEAST once a week for maintenance, moving, or because it's broken again. The fire alarms go off constantly. Since I moved in, it's gone off for legitimate reason once; it was freezing, the crowd was 15 people, and a bunch of them snuck back in before the fire department even got here. They have mistakes and "test alarms" which means they go for hours, off-and-on, in our homes and hallways. It terrifies our pets and children, makes it difficult to work, and it's dangerous and irresponsible to not be taken seriously. When I finally sent an email to complain, they said they sent it to the manager, who would get back to me, and she didn't. Also, he maintenance guy isn't treated very well by the building. A third of my view is great (despite power lines), the rest is a filthy roof and the homeless camp under the interstate, and we pay over $3,000 a month (two bedroom) for it. Many of the apartments aren't rented to people, but to businesses (Adoba, Amazon, etc); I think it's part of why rent is so high. No one seems to live here very long. Lastly, I'm sick of getting blown-off and screwed by someone else's mistakes. When their auto-payment system broke, I had to pay late fees. When they realized my boyfriend hadn't been charged enough for parking, they made him pay the difference, in-full and immediately. I have 100 more complaints, but I'm out of characters.
I am really disappointed with equinox. After living here for 15 months, they raised my rent 9.8%, they didn't raise 10% since they would have had to give me 60 days noticed. This way, they forced me to accept 10% raise since 10 days is not enough to find a decent place. They treat you as cash machine, and they don't have any respect for you. What would be the worst case scenario if they had given me timely notice? The building is suppose to be smoke free, but there are cigaret butts on my patio!!
Borderline criminals. The Comcast of apartments. We needed to relocate to Seattle for four months for work. We signed an explicit lease for these four months. We paid in full and left the apartment in perfect condition. Now, over a month after moving out they are sticking us with a $1600 bill for the month after our lease was over because we supposedly didn't give proper notice that we were leaving. We asked at the beginning of the month what we needed to do in order to move out. We also returned their questionnaire saying we would not be renewing. To top it off, we received none of our security deposit back. We left the apartment just like we found it. They will use your deposit for mandatory cleaning and painting no matter what. It's really a non refundable deposit. Beware of this place.
I thought this was supposed to be an apartment not a fraternity! My house is shaking because of the base and I am hearing Fwords and girls screaming! I dont have any phone number to call to complain and this is the worst!!