My gate was broken to leave my apartment at another property this management company owns on 521 spruce, sadly I can't find a spot to put a google review for that complex. I was late one hour to work because of it, yes the guys fixed it in a timely manner that wasn't the issue but I lost pay and looks bad at me at work. I thought one hour of my pay wasn't unreasonable to ask for however they said it was and were unwilling to reimburse me and said I should have been up earlier for work, I would have been early to work if they didn't have a defective gate. You would think that they would be more understanding but they don't care about you at all. I am not the only one complaining about their poor management either, other tenants have complained about many other issues but I won't put what they told me because that is hear say.
Undesirable place to live. No matter how clean the apartment is when you move out, you will be charged a cleaning fee of $77.00 and a 'dirty blinds' fee of $125.00, even if you cleaned them. Management was not responsive to tenant needs or requests. Avoid living here - you can do so much better!
I have lived here for about eight months. I am a college student with kids, and the basement apartment was big and allowed for the riding of bikes inside. Thinking this would be sufficient to warrant putting up with the crabby lady manager at the front desk, I signed a lease. I did not have my license on me when I signed the lease (it ended up being buried under a car full of stuff that I was moving...), so was not able to get a parking permit sticker. After parking in front of my new place, I started unloading with one of my friends. When he and I walked back out to my car, some guy was taking pictures of my car. I asked him what he was doing, and without an introduction, or even asking if it was my car, the guy said something along the lines of "I am going to tow your car". I looked at him and half expected him to admit his horrible joke. The guy then approached me and started yelling and when I took a step toward him, I swear on the holy book of harry potter, he screamed "ASSULT" and ran to his truck. I laughed and my friend was very much taken aback, then also laughed. I told the guy that he could tow my car and any car in the lot he wanted after he showed me ID. He refused, then got on the phone with "his boss" and started talking trash on me. I was baffled, called the leasing agent that had signed me up, she was nice. She handed the phone to her manager and the lady told me that it was my problem and if I wanted to assault anyone else, the police would be called. The car booter had apparently called her, who is not his boss. I said that was fine, but if I got towed or booted in the next two hours, I would not pay rent ever then hung up the phone. I did not get towed or booted. I pay rent three months or four months at a time and they tried to sneak an extra month of payment in on me. I paid for three months with the new front desk girl and got a receipt. The manager then approached me and said I owed for such and such month like four months ago and it was overlooked. I looked up and said something to the extent of "thank you for overlooking it" and walked out. Two months later, I got a notice of eviction for not paying whatever month of rent it was and double checked my recipt. I had paid. After receiving the "you have two or three days to get out" eviction notice, and while my kids were at daycare for a couple hours, I stopped by the office with my receipts ( IF YOU LIVE HERE, KEEP YOUR RECEIPTS!!!!!!) showed them that I had paid all of what they said I had not paid, and even did the math for them. The new, new leasing agent agreed and began to apologize, but the manager still argued with me! I asked her if she has access to a calculator, and this was highly offensive to her and she said that if I did not leave she would call the police. While this went on, the poor other girl there looked at me and mouthed "I am sorry" like five times. I spoke to the non-manager directly and asked her to call me or text me when she explained the math to her superior. She obliged and was apologetic on the phone after her explanation. Aside from the terrible manager lady, I do not mind my neighbors, and do not have a problem with my apartment aside from it being really old and the maintenance men being degenerates. I did apartment maintenance and make ready for a couple years when I was living in Kansas City MO, and Would have been fired and probably impaled for committing crimes that are their "work" The maintenance guys are incompetent, but they are nice. I have learned that in NM and particularly this sucking wound of a city self centeredness and incompetence are the norm, so them being nice is cool with me. I really do not like these apartments, and hope that no one lives her ever unless the cost of rent is halved or they give you free therapy during your stay.
Absolutely the worst. The most unhelpful and rude management I've ever encountered. If you have to rent from them, prepare to put up with broken amenities, mold, and on top of that, you'll be robbed of your security deposit and possibly charged hundreds of dollars above it for things you tried to get them to fix while staying there. In short, avoid at all costs.
Horrible management. Nothing was fixed after work orders were placed and in the end I was denied my security deposit refund for the damages I had reported that their staff never fixed or replaced during the span of my 12 month lease. Laundry facility is disgusting. Never cleaned the entire year I lived there.