I called to get a rental rate and some information on an apartment. I was amazed at how rude the lady was who answered the phones. I asked if she worked for the answering service or if she owned the properties . she said she owned the property, I said "no thanks, I would not want an appointment to look if your already this rude and I haven't even moved in"! Terrible customer service!!!!
Worse place to live!!!!!! I've been here a year and I've dealt with people smoking POT in there bathroom and turning on the fan so the smell comes into MY apartment along with cigarette smoke (My elderly father in law was on oxygen but my neighbors nor the manager gave a shit) I told the manager and TO MY FACE she agreed it was weed and to my neighbors face she said it was the smell of insulation and cigarette smoke together.. My neighbors are LOUD and absolutely disrespectful even in front of the apartment manager and she let's them get away with EVERYTHING. This place doesn't give a SHIT about the bed bugs or roaches these apartments are INFESTED with. I've been here a year a two months and they've sprayed twice for roaches.. The apartment managers don't give a shit about anyone or anything but the money they get every month.. My fiancées father passes away and we were a day late on rent because of his passing the day before and we were charged late fees after the manager said she would take care of it. Please DO NOT move here. Its so trashy. You pay ALL of the utilities and they go through a sub contracted place for water so you're charged extra fees to pay online. You are most likely paying for the water your neighbor uses... My neighbor illegally had 12 people there and my water was almost $100 they all left but 4 and now my water bill is $50. DO NOT rent anything from these people... Their rude and just flat out DO NOT care about their tenants.
***Worst company to deal with! It took them 7 months to fix my deck that was falling apart, and only after I called the city on them. And the city deem the deck unsafe. ***If I could have gotten out of my lease the next month I would have. ***Another thing is that you pay EVERYTHING!!!! Water, sewer, gas, electric, mail box key, and administrative fees & trash. Yes!!! It's crazy. .. and not worth it. Rent is creap, but in hind sight it isnt. Due to paying everything. **** the only good thing is the layout. That's the only postive thing I can say. And a lady name Robin which is wonderful to work with.. anyone else.. don't waste your time. They will say one thing and do another. So if you need a place to lay your head then this the place... but please know it's a shitty place to live, trash is always around, and seems it always one or two couches in the dumpsters... running joke around there.
PLEASE DO NOT CONFUSE Pinnacle Properties of Louisville, which is located in Louisville KY with this company. We DO NOT own any residential units, nor do we manage any. Thank you!