If I could give them less than one star, I would. Do yourself a favor & don't rent with any Riverstone Residential property, specifically Willina Ranch in Bothell, WA. The current staff; Dawn, Liz and Dustin are incompetent, fake and vindictive. We pay over $1600 in rent a month and had a rat in our wall for over a year! It was trying to claw its way through every night, scaring our children senseless. They kept setting traps (tiny little ones for field mice, when they were trying to catch a whale of a rat) refusing to call in a professional and wouldn't seal up the entry point for over a year. The also spray paint porcelain sinks to make them look good and then they flake and get all over your food and dishes. We are starting to see a mold/mildew problem as well, so that'll be awesome to deal with until our lease is up. Now if you have all the time in the world to waste & can throw money around...knock yourself out, otherwise steer clear or they'll send you into the poor house or the nut house or both.
I was a resident at this property for a couple of years, before I left the new management at the property and the management company became unpleasant. The agents and managers at the property were always unaware of who we were, they were uncaring about our concerns and were “fake” about everything that had to do with us. When we left, they sent us a huge bill for charges that were unexplainable. When trying to fix our bill, the management at the property refused to speak to us because we were no longer residents or their problem. They passed us over to their supervision company which treated us even worse. The agent was rude, unfriendly and did not help us at all. The agent wanted to charge us even more, and it took about 6 months to resolve the matter. Otherwise, our apartment was okay, the trash situation was a nightmare. There is only one receptacle in the whole complex and you have to carry your trash in your car to throw it out. It was gross. I will never live in this complex again or any of the complexes managed by this company, and do not recommend this complex to anyone.
Not enough parking spot n garbage is far