Attractive apartment complex, unfortunately office staff lack in professionalism, are rude and unhelpful. We spoke to neighbors and they had experienced the same from the staff there as well as the manager. Warning: When you leave they will try to keep your deposit. Because of the problems with the staff, we hired professional cleaners to ensure our apartment would be left in perfect condition, and still they are threatening to keep our deposit. We have hired a lawyer and are going to involve the Better Business Bureau, unfortunately we feel that this is our only option due to the unhelpful nature of the staff.
First of all, "Joe Fritsche" above is in some way related to the Property Manager who's last name is also Fritsche. So take his review with a grain of salt. The fact that he's had to post a 5-star review on here is really bothersome, and what little respect I had from this place is now gone. Secondly, this place - it's beautiful. The staff, not terrible. All in all, is this the worst place you could live? No. But if you want any semblance of peace and quiet while you're here, please don't even bother with The Alexan. When we were seeking out places, we actually were out to dinner and asked our waiter (from a neighboring restaurant) while we were out to dinner about this place. He said his friend lived here and was bombarded with noise complaints from his downstairs neighbors -- now that we're here, we know why. The construction quality is so poor that we hear everything - and I mean EVERYTHING - from neighbors all around us. Staff can't really do anything about it either, so complaining leads you nowhere. It's a nightmare. Rent a house in Lakeland instead. Seriously - you can get one for what you'd pay here.
Apartments are nice but after move out charged for items that didn't feel were deserved. Talked to office three times. Each time nice people said they didn't understand their own accounting/documentation. Told charges had been reversed, which shows on their documentation, but another charge for $800 is show that says "adjustment to amount to be refunded" with no explanation for this charge. Was told that manager would call to explain a week ago and no answer. Be very careful to have everything well documented and do not trust anything they tell you. Very nice people but terrible business.
I love it here. Couldn't be a more convenient location in desirable south Lakeland. Everything I need...shopping, dining, entertainment, are all literally steps away my front door! And if I do need to drive, beautiful downtown Lakeland and Munn Park are minutes away. Not to mention seconds away from the interstate. And a 'Cares Team' that organizes monthly resident functions. Couldn't ask for more. Shockingly, unlike others here leaving negative reviews for " being too expensive", I was aware of my rental rates BEFORE moving here. Not quite sure where the confusion or surprise is for some of the residents here complaining about price. You DID choose to live here ...right? Hmm. Beautiful area, beautiful location, amazing sunsets, quiet, no riff raff, all worth every penny of it. I'll gladly pay a premium.
Rude staff ....Terrible living non kid friendly .... Rent is way too high dont rent here rent else where