Totally bad experience. Made an appointment and arrived 5-10 min late because of unusual heavy traffic. Waited in the hall for 30 min. They refused to give me a tour and didn't even give me any information, simply because I was late and didn't make a call to notify them
If I could give it zero stars I would. The management there is horrible, the appliances are all breaking, even the concrete stairs are broke beneath my feet (I fell down the stairs and was mocked for it by maintenance, and only after I threatened lawsuit did anything get done). The online payment portal locks you out and deletes your information regularly (but don't worry, they will still charge you late fees even if it is their systems fault). Maintenance left my door unlocked and wide open unattended for over 4 hours. I had to live with a 6"x 6" hole in my wall because they never came back to patch it up. I had to have outside air conditioning companies come and work on my unit twice because the in house maintenance team didn't know what the heck they were doing. Not to mention the hours wasted on the phone trying to get answers. I moved out over a month ago and still cannot get my security deposit back. MORAL OF THE STORY: DO NOT LIVE HERE.
The. townhouse I rent was just completely renovated...new appliances, granite countertops, etc. and it turned out very nice. The staff is very helpful and responsive.
GO ELSEWHERE IN TYSONS CORNER! THIS PLACE IS A SERIES OF BAD EXPERIENCES Despite the the positives (the Tysons Corner location near the malls, Harris Teeter, and the major highways), this Avalon community (renamed Avalon Tysons Corner) is rife with negatives that make it an utter ripoff. For starters, there is a SHOCKING rental rate increase when your lease is up!! The best advice I can give you is to avoid leasing here in the first place (this type of increase might be an Avalon bait and switch trick, so be warned if looking at other Avalon properties). We started at $1997 per month with an additional pet fee. If we renewed our lease for 12-24 months, our rent would have increased by $389 per month. If we renewed for 1-9 months, our rent would have increased by $1000 to $1400 per month!!! Yes, they are touting interior renovations, but I can tell you, despite the improvements, these units are very dated and need floor to ceiling overhauls and modernizations, not just new cabinets and appliances. For example, our unit has paper thin walls. You will only like this if you like to hear the dog barking next door or the baby crying above you at all hours, or the traffic whizzing by on Westpark. Also, if you enjoy eavesdropping on your neighbors, this is a particular advantage. Excuses, excuses. This is what you will get from the property managers when your maintenance requests go unfulfilled or if there are any administrative issues. (There are a couple of good customer service people here, but they are true diamonds in the rough). These buildings were constructed in the late 1990's so there are many, many issues (especially in non-renovated units). On an administrative note, we were not consulted when we found out that our unit was up for renovation; we found out because we were pushing to get information on our lease renewal. In other words, Avalon did not have the courtesy to consult with us about renovating our unit while we were living in it--they simply set a date and assumed that it would be OK. Fortunately, we had the renovation pushed beyond our lease, but they had set it up for about a week prior "by design." Children are everywhere darting too and fro! You have to be an alert driver and a patient neighbor because this place is populated with multi-child families who treat the entire property like their front yard. Children ride their bikes everywhere, including right by the entry gate, and if you're not careful (and you must be), you might hit one. If this is too much risk for you, then look elsewhere. Apartment hunters, all I can say is that this place has been a real lesson learned in how bad an apartment community can be. It might appear OK on the outside, but it has been a true series of annoyances since before we moved in. Avoid.
My review of this property is ambivalent. The apartments are nicely laid out and the options for gas fireplace and balcony/patio are nice, as are the closets and washer/dryer convenience. But the maintenance! Ugh, the maintenance is terrible. This is a high rent district, but the cabinets, finish materials, flooring, door hardware, light fixtures, etc. are the lowest grade, cheapest, and often poorly installed. They get the cheapest labor for their maintenance and use the most ghetto methods of maintenance and repairs, and they expect tenants to be satisfied with the low quality quick fixes. Caulking is the solution for everything. Door hardware finishes and colors don't match. Wood trim installation looks like something from 7th grade wood shop. Instead of replacing damaged laminate counter tops and back splashes, they reattach them with screws, spray everything with epoxy, and fill in all the mistakes with caulking. I also incurred damage from apartments above and below me when the sprinkler piping burst below and totally flooded my unit (only a month after I moved in - and apparently, this is common, as I was told it happens all the time), or when the unit above leaked into my laundry area, or when the unit above had its HVAC system leak down my unit's walls, warping the backsplash and damaging multiple walls with water, moisture, and mold. It seems that the management does not have an understanding of proper maintenance and craftsmanship. And apparently the owners cheap-out to save money, rather than pay someone to do things properly with quality materials, tools, and workmanship The onsite office staff is relatively friendly; and they have a nice setup for accepting package deliveries for tenants. But I don't think they're given much latitude to resolve resident issues. One other thing - their pet policy is ridiculous. I can understand a pet deposit and paying if there is any damage. But charging a $50 monthly fee, just so the pet can stay there is outrageous. Especially if it's a cat. Dog cleanup and bag/trash stations are used by dog owners, but cats are charged the same and they do not require outside cleanup or maintenance. I also agree with the other comments about the move-out policies being very tricky - it's like they're trying to play a game of "gotcha" so they can charge you or keep your deposit money. The annual rent increases are substantial, and no discounts or incentives for extending your lease. Also, beware of where you and your guests park. They suddenly change the policies, and suddenly you can find your car towed and under NO circumstances will they compensate you for the $150/day fee. There are a lot of terms in the lease that do not reflect the actual living situations, and they are selective about how the terms are enforced. It's like an attorney put together a generic lease agreement to be used at multiple complexes and has never revised it to reflect the individual facilities. It's too bad that management policies and maintenance practices are so screwed up. The location, setting, and other aspects are decent.