THIS PLACE IS A GARBAGE DUMP. RECENTLY THERE IS A NEW OWNER WHICH IS WORSE THAN THE PREVIOUS ONE. THEY TURN OFF THE ELEVATOR OVER THE WEEKENDS TO REDUCE THE ELECTRICITY COST AND DON'T CARE ABOUT THE RESIDENTS. THEY HAVE NO EMERGENCY RESPONDS AND WHEN I HAD LOCKED OUT OF MY APARTMENT, I HAD TO CALL THE LOCK SMITH. THE STAFF ARE VERY RUDE AND DISRESPECTFUL. THEY EASILY CHEAT PEOPLE ON RENT AND OTHER COSTS. I HAVE BEEN LIVING IN THIS PLACE FOR ALMOST THREE YEARS.
I don't even know where to begin... The unit that I was promised was smaller than what was shown when I came to visit the facility the first time. I had numerous attempts working with an older lady who used to work here and was just very impatient. She went off on me for simple electronic issues over the e-agreement that she couldn't figure out. The second month, someone had broken into my apartment, right after I confronted them to fix my broken door lock for both my front door and my glass door by the balcony. I finally got a new door close to 2 months later, after being told that the door never came in, we had to contact another vendor, etc. The water sometimes turn freezing cold at certain times during the night. Some nights, the water only comes out in trickles. My sink had been clogged several times and that was the only time that it was done in less than an hour. My bathtub also did not have a stopper. I was happy that the maintenance guy got that done right a way because I like to take my baths. The gym was decent, and rather clean. There was one point in the summer where it was just cloudy and murky underwater. It took them close to a month, a month and a half before the pool was cleaned. The hot tub was even worse. I've never been there the 1 year that I've lived there. There is always leaks in my garage space, and a few times, my space had been either blocked by the trash compartment door that I couldn't get in or out, someone had parked in my space, or that a vehicle had blocked my space entirely that I couldn't get or out. The garage door had been broken once for 2 days. It was just open for the public to come in and out. I've been woken up by two police officers a few weeks ago with warrants for my neighbor's arrest who is in the room across from me. There were also a lot of ruckus living here, I had a hole by my door because someone got into a fight at 3 am. Also, if you live on Virgil side, be ready not to sleep well because the fire alarm will go off every few hours. This place is not safe. For the amount of money I pay for this tiny studio, I could get a better service for the size and location elsewhere.
Sun was so helpful and kind we decide to stay at Emerald Terrace......
We JUST saw an add on Craigslist for an available unit. We called the 866 number listed and the gentleman was very friendly and gave us as many details as he could. He also provided a local number to speak with someone at the actual property. The person answering the telephone was angry as soon as I questioned the available unit saying that the 866 number employee did not know anything about the available unit which had been recently leased. She was angrily telling me that the other employee had been giving their number out to people all day when he didn't know anything about the availability of the unit. I told her it was still up as available on Craigslist and suggested she take it down if she did not want any more callers since the employee at the 866 number does not have insight into whether or not the available unit was leased or not. Then her voice become even louder, and I can say that she was indeed yelling at me. I tried to interrupt her to tell her that I was ending the call when she just hung up at me while still yelling. Very unprofessional and rude. A brief explanation of why the 866 employee was giving out such information and acknowledging that the Craigslist ad would be/was taken off the site was all that was needed.
i've lived in the place for 2 yrs, & the first couple of months was gross having roaches coming out every where...it was so embarassing having guest over & they are climbing over the wall...the club house ac never worked & it was super hot during the summer..the only thing i gave 2 stars was the amount of space in the rooms, but other than that managment was very poor.