After viewing this property 4 times, and putting down a deposit 4 months prior to my move in, I found out 2 weeks prior to moving in that if I wanted the apartment I had been promised (upgraded, $650 per month) I would have to pay $850 a month. This left me with ZERO options as I work 6-7 days a week in May and June and had no time to find another place to live. I voiced my problems to management and was told there was only one apartment they could put me in. It was $725 per month (not the amount I agreed on) and not upgraded, I was given an apartment with police flashlight dents in the front door, and when they came to fix the broken window they let me move into, they broke the glass over my bed, it was basement level, so I got to go down 26 stairs, then 3 more, then 3 more to get to my apartment (which I never even got to see prior to moving in) as I had no other choice I signed the lease. BIGGEST MISTAKE EVER. When I went to get out of my lease a month and a half early and wrote them a letter explaining the problems I had had, the letter was not returned. When I called, Blanca (the manager) laughed on the phone and said "Well, you signed the lease" to which I replied "As I had no where else to live and no time to look since I gave the deposit to you 4 months in advance". Katie (in the office) at least admitted that this was NOT what I had ever agreed on, it was what I was stuck with. Blanca was supposed to call back last week to help resolve this, she didn't. Today I got a new manager, who did call back, tell me there was nothing she could do as I signed the lease they backed me into, AGAIN, FOR THE APARTMENT I DIDN'T WANT, NOT THE APARTMENT THE DEPOSIT WAS PUT DOWN FOR. Instead of listening and acknowledging any blame, she told me to do what I want but they would not be waiving any fees and hung up while I was mid-sentence (oh and it was on my credit report PRIOR to me receiving any move out paperwork despite them having my phone number, email, work address (which is less than a mile from them). MOVE IN AT YOUR OWN RISK. THEY ARE GREAT AT THE BAIT AND SWITCH. None of the apartments look like the model in any way shape or form. Also, gate always broken, neighbors let dogs poop on their porch and left it for months, mailbox is in a insecure location outside of the gate. I made the mistake of referring 2 co-workers to this complex and they are miserable with consistent problems, one of which being maintenance entering without giving notice. BE WARNED.
After a good 4 months living here we will take our leave in February. The Apt. Complex is always brightly gleaming wherever you go due to the quaint adobe like architecture. It is a modest place to live, quiet and with polite neighbors. There are always people to watch out for but that is anywhere you go so that will never change unless you are willing to buy your own house, then you have to worry about the pesky HOA (good luck with that). The team in the front office is excellent and always willing to resolve any troubles that you have in break neck time. As long as you are polite to them they will be courteous to you my own personal belief but I am sure if I was not polite they would be courteous regardless. If there is a bug problem, contact the office and they will take care of it. If there is a shower problem, contact the office and they will take care of it. If there is a problem, basically just call the office. I was not expecting a perfect apt but now after a few adjustments the apt. is an honest one. I have not had a problem with crime since I have been here . No break-ins either. The surroundings are always well kept and very much appreciated. Word of advice make sure to let the Front Office know ahead of time when you will be moving in. Try not to rush it as that might cause problems with your moving in as they will not have ample time to check the apt out after it has been previously occupied.
There is so much I can write about how the staff runs the complex and treats their residence. Rethink (long and hard) before you move into this property. If you dismiss this review, don't say you were never warned. You will see for yourself with time.
So our washer broke and my work clothes were dirty. I called the office and they said they don't think thats an emergency so I had to wait a couple of weeks. My Apt flooded and for half an hour the office didn't answerthe phone. I run to the office but it was locked because they were in a meeting. I lost a lot of sentimental items that were passed down to me. After they finley came out the manager called me and said I was being very rude and need to need to learn how to talk politely when I left a vice mail. All I did was raise my voice saying "YOU GUYS NEED TO GET SOMEONE OUT HERE NOW!" I didn't use any curse words or anything like that. Oh and they toad my car. They said it looked ran down. With not even a 24hr notice. Thank you Costa Del Sol.
Very upset that the apartment people, they are nice but I have been lied too and I called them out on it and now they are singling me out. They have a problem with people picking up their dog poop and they called us out cause I have a bigger dog, but I pick up my dog poop. So they want to fine me even though its not my dogs. They didn't believe me so they gave me a warning. I am very unhappy with the office people, they have been rude to me and I am not pleased with living here, also they are very slow on getting things fixed, I still haven't gotten things done that I put in a month ago. When they do the fixing they do the wrong thing and they fix something that I didn't ask to get fixed or that even needs fixing.