Worst complex I've lived in. Dont let the front deceive you, its on a large hill and nothing is maintained. Takes one month to get any appliance if it breaks. No one is ever in the office, even during business hours. Staff never talks to each other. Look elsewhere before looking at this complex.
Initially moving in everything seemed to be run well, but that was just the surface appearance. After about 5 months I knew I no longer wanted to live at this complex. The office was hardly open when it was suppose to be and the staff was not there and when they were it took time to get responses about things needing to be fixed. Many cars were broken into and constantly had police in the neighborhood. Also when it comes to giving your notice and providing your forward address they don't even use it. I had to call and follow up with them! Very unprofessional staff and I would highly recommend NOT living here.
We've lived at Costa Del Sol for seven years.The property is close to shops, restaurants, highways and public transport. The office staff are polite, responsive as are the maintenance crew.
After viewing this property 4 times, and putting down a deposit 4 months prior to my move in, I found out 2 weeks prior to moving in that if I wanted the apartment I had been promised (upgraded, $650 per month) I would have to pay $850 a month. This left me with ZERO options as I work 6-7 days a week in May and June and had no time to find another place to live. I voiced my problems to management and was told there was only one apartment they could put me in. It was $725 per month (not the amount I agreed on) and not upgraded, I was given an apartment with police flashlight dents in the front door, and when they came to fix the broken window they let me move into, they broke the glass over my bed, it was basement level, so I got to go down 26 stairs, then 3 more, then 3 more to get to my apartment (which I never even got to see prior to moving in) as I had no other choice I signed the lease. BIGGEST MISTAKE EVER. When I went to get out of my lease a month and a half early and wrote them a letter explaining the problems I had had, the letter was not returned. When I called, Blanca (the manager) laughed on the phone and said "Well, you signed the lease" to which I replied "As I had no where else to live and no time to look since I gave the deposit to you 4 months in advance". Katie (in the office) at least admitted that this was NOT what I had ever agreed on, it was what I was stuck with. Blanca was supposed to call back last week to help resolve this, she didn't. Today I got a new manager, who did call back, tell me there was nothing she could do as I signed the lease they backed me into, AGAIN, FOR THE APARTMENT I DIDN'T WANT, NOT THE APARTMENT THE DEPOSIT WAS PUT DOWN FOR. Instead of listening and acknowledging any blame, she told me to do what I want but they would not be waiving any fees and hung up while I was mid-sentence (oh and it was on my credit report PRIOR to me receiving any move out paperwork despite them having my phone number, email, work address (which is less than a mile from them). MOVE IN AT YOUR OWN RISK. THEY ARE GREAT AT THE BAIT AND SWITCH. None of the apartments look like the model in any way shape or form. Also, gate always broken, neighbors let dogs poop on their porch and left it for months, mailbox is in a insecure location outside of the gate. I made the mistake of referring 2 co-workers to this complex and they are miserable with consistent problems, one of which being maintenance entering without giving notice. BE WARNED.
I would not recommend this place if you have children, I have personally witnessed under age drinking, smoking and drug use in the resident parking area and have notified the management of it, have talked to all office staff and I am told there is nothing they can do.