My husband and I lived at an eaves in CT but I was transferred back to Los Angeles having to break my lease. LUCKILY, if you transfer from one AvalonBay property to another, you can give 30 days notice and no penalty! I was going back and forth with several leasing consultants at other Avalon properties in LA trying to find the perfect fit for us. I'm all about the vibe, the customer service, the presentation of the property on first impression...When my girlfriend and I visited Avalon Encino, Reuley and the property spoke for itself. It was immaculate, conveniently located near hundreds of shops and restaurants and Reuley went above and beyond to ensure our floor plan was able to accommodate my family and all of our furniture. I was probably very needy and neurotic during this process because we were moving 2800 miles away and my husband not ever seeing it before we arrived! Reuley did a fine job keeping me calm and reassured that we were making a good decision. A few weeks away from the cross country move, I get a call from George who introduced himself and welcomed us to the community! How nice! Getting the keys and Moving day finally coming, we couldn't be happier. The Dog Park is Amazing, the pool is sparkling and I can't wait to use the gym...not to mention a stones throw to Gelsons Grocery Store! Thank you AVALON Encino for welcoming us "home."
Shortly after moving in, there were several car break-ins in the gated "secure" resident parking garage. A few weeks later, my car was broken into; two broken windows and everything within was stolen. I suffered monetary loss as well as countless hours of time to file a police report, work with insurances, banks, and authorities. Avalon DID NOTHING. I was assured by George, the manager, that something would be done. A month later, another resident's car was completely stolen and still NOTHING has been done. The resident parking garage is completely unsafe and parking within is asking for trouble. I don't feel safe leaving my car in the garage let alone being in the garage late at night. We residents have no choice or options and Avalon has done absolutely nothing about this. Absolutely unacceptable! The building and community are not maintained properly. The common areas / hallways are dirty, dusty, and falling apart. There are dead plants and pots of dirt around the community. Maintenance items around the community such as burned out light bulbs wont be fixed until you take time to submit a request online. Even after submitting requests online, it can take weeks to get fixed. Sometimes the tickets get closed with a completed status when the item was not taken care of and you have to submit yet another request. There is still glass on the ground where my car was broken into over a month ago. Shopping carts with trash are left in the hallways like a dump. The price is steep. My tiny little 1 bedroom apartment ~600 sq.ft. is over $2k per month. Nothing special or luxurious. Apartment was given to me with carpet stains and dirty. There are constant noises in my apartment from what I am guessing is some type of ventilation system. Maintenance claims they don't hear anything. Bottom line; this place is not cared after properly, terribly insecure, plagued by car break-ins and thefts, falling apart, and over priced. I can't wait to move out.
Maintenance crew is AMAZING! ALWAYS extremely responsive!