I have lived here since the beginning of 2014, and I have not had any issues. management is awesome and maintenance is very prompt. Nice location, good neighbors, very calm . Pool and amenities clean. Really no complaints.
We have been here almost two years. It is an older complex and it shows a little. They keep the grounds and pools up pretty good. Maintenance is quick, same day if its not a big problem. We had a brief battle with tiny little ants, but I think we have won for now. We noticed some new folks in the office and it is a pleasant change. Not that other staff were rotten, just not as friendly. Anyway the staff are friendly and professional, the environment seems better. The location is great. I can walk to the shopping area with restaurants and theater in about 20 min. If I had one wish, it would be that now the security gates are working they would invest in the fitness room. There are three treadmills and none of them work. A broken leg extension machine. One super noisy elliptical and a worn out recline peddle unit. The cable weights are still in ok shape so technically you can still call it a fitness room but the TV mounted on the wall has no cable so its just a decoration. there is a huge YMCA just across the street but since its listed as an amenity, I would prefer the equipment in our fitness center be functional. Over all its been a positive experience here and would rate it above average in comparison to other complexes in the area of the same age.
I lived in these apartments with a roommate about a year ago for 13 months. Location was perfect but this was hands down the worst apartments I have ever lived in. We had maintenance issues literally all the time and it would always take a long time for the maintenance guys to actually come and fix our issues. For example, we lived on the 3rd floor and had a leak in the roof in our living room so we had to keep a pot under it whenever it rained. It took about 2 months for someone to actually come fix it. There was a leak in our closet TWICE so bad it drenched all my side of my closet, ruining my shoes and clothes. Our cabinets were always breaking and falling apart, the shower head had to be fixed because it wasn't letting out enough water to actually take a proper shower, lighting always had to be fixed, and our blinds as well had to be repaired. So basically the maintenance crew were always going in and out of our apartment. About 4 months in, the one day my roommate forgot to lock the door to our home, someone broke in and stole our 2 televisions, a camera, and my IPad. It was devastating and we no longer felt safe in our home. A couple months later I received a note on my door from a neighbor explaining that he saw a creepy man lingering in front of our apartment door trying to listen in on our roommate and I. I will post a picture of the note after this review. Keep in mind, my roommate and I are very cute 19 year old women, so you can imagine how scared we were. It's sad to have to keep a pocket knife in your hand when leaving our home and when walking up to our home. Also, Gloria (the lady who leased up our apartment) seemed so nice the first day we met her, but when we moved in, her attitude completely changed. Her and another lady who works in the apartments whom I don't remember the name of, were always very rude to us! Probably because we were always calling about another issue but hey, that's not our faults. Anyways, I think they also never took us very seriously because of our age which is ridiculous. They were never much of a help to us and also had snarky attitudes. They also lost our money orders for our rent at least twice! Thank god we had our receipts. Bottom line is, don't move into these apartments unless you want a lot of stress in your life. Living here for a year, I have never been so stressed and mildly depressed in my life and most of it had to do with this home!!
Where do I even start? I've lived at Ashley Oaks for almost 3 and a half years, and it was very horrible experience the first year or so, but its been great ever since then. My first apartment was not ready when I moved in and everything was old, rusted, and dirty. My hot water didn't work, the paint on tubs and walls were still wet, my countertops were white and disgusting, and both light and ceiling fans in my room and my son's nursery were broken. I was very disappointed with this community at first. The management was horrible!!! They either ignored calls or would never call back. Everything had an excuse. The property has probably had three or four different management companies over the last 4 years which causes disorganization and untrained staff constantly. The second property company lost my renewal lease contract and all my pet information, so they didn't notice I was not in a contract for about 4 months until I went into the office to complain about 3 month long work orders I had placed for serious issues. It was a mess. The MANAGEMENT THAT IS THERE NOW IS BEYOND GREAT! They have been managing for a little over a year and a half, but they fixed my whole apartment and upgraded everything (counters, sinks, A/C, fans and blinds) for all the problems the previous company caused without charging me anything. The office staff is super sweet, and I get a great experience with all of them when I walk into the office or call. They allowed me to transfer to another unit when my lease was over even when I had signed a renewal without making it difficult at all for the circumstances I was encountering. The last year and a half have been nothing but great experiences. They have a lot of bad reviews, but I wouldn't mind living here until I can purchase a house. The gates are always open, but the apartments are so huge that people are constantly coming in and out that when the gates are closed, there are cars lined into the street to get in. The gates are not a security system. With any apartment community, gates are NOT considered security gates, but access gates. Anyone can follow another car in, so this should not be the reason to not live here. People get upset the gates are open, but when they are closed they are upset there is not universal gate code, but instead a calling system. The only thing that I have noticed is that it takes a few days to a week or so to get work orders completed. The property is fairly older and has about 600 apartments, so it is very understanding if a common, non-emergency work order is not completed same day or week. I am pretty sure that many serious things break more common than most people think here. My last apartment had the hot water heater, A/C, and both tub manifolds replaced and it took a lot of time. My current apartment had the hot water heater replaced. This is not a 30 minute, one man job, but takes time to complete correctly. When maintenance do complete work orders, they are very nice. Always leaving work order notes or explaining what they did. Sometimes they even find other minor things like dead light bulbs and squeaky doors and fix them without a work order. I used to wait 3 months for a work order to be complete, so waiting a week for a filter isn't the death of anyone. Of course being an older property with a lot of units will have its flaws, but it is very affordable and the office will do their best to help you regardless of what you hear. If you are looking for a decent apartment that will make you feel at home with a lot of trees, great office staff, that's affordable, and comes with a covered parking spot, this is your place.
I'll give it this, the area is nice and I really enjoyed all the trees, BUT find somewhere else to go. Lived there for a year and a half and it was the worst mistake of my life. I find it funny that when you're first looking at getting an apartment with them, the staff act all nice and very helpful, but once you move in, they don't care about you anymore. Forget ever getting help from them. Staff sucks and maintenance is ever worse. For maintenance to come and fix anything in your apartments is like trying to win the lottery. Oh and when they do come, its always a half ass job. Or they find an excuse to not even fix things that are obviously a problem. The main office is all disorganized, Ive never seen so many unprofessional, inconsiderate staff all in once place. Find somewhere else, trust me its not worth it.