I have lived here since the beginning of 2014, and I have not had any issues. management is awesome and maintenance is very prompt. Nice location, good neighbors, very calm . Pool and amenities clean. Really no complaints.
We have been here almost two years. It is an older complex and it shows a little. They keep the grounds and pools up pretty good. Maintenance is quick, same day if its not a big problem. We had a brief battle with tiny little ants, but I think we have won for now. We noticed some new folks in the office and it is a pleasant change. Not that other staff were rotten, just not as friendly. Anyway the staff are friendly and professional, the environment seems better. The location is great. I can walk to the shopping area with restaurants and theater in about 20 min. If I had one wish, it would be that now the security gates are working they would invest in the fitness room. There are three treadmills and none of them work. A broken leg extension machine. One super noisy elliptical and a worn out recline peddle unit. The cable weights are still in ok shape so technically you can still call it a fitness room but the TV mounted on the wall has no cable so its just a decoration. there is a huge YMCA just across the street but since its listed as an amenity, I would prefer the equipment in our fitness center be functional. Over all its been a positive experience here and would rate it above average in comparison to other complexes in the area of the same age.
Where do I even start? I've lived at Ashley Oaks for almost 3 and a half years, and it was very horrible experience the first year or so, but its been great ever since then. My first apartment was not ready when I moved in and everything was old, rusted, and dirty. My hot water didn't work, the paint on tubs and walls were still wet, my countertops were white and disgusting, and both light and ceiling fans in my room and my son's nursery were broken. I was very disappointed with this community at first. The management was horrible!!! They either ignored calls or would never call back. Everything had an excuse. The property has probably had three or four different management companies over the last 4 years which causes disorganization and untrained staff constantly. The second property company lost my renewal lease contract and all my pet information, so they didn't notice I was not in a contract for about 4 months until I went into the office to complain about 3 month long work orders I had placed for serious issues. It was a mess. The MANAGEMENT THAT IS THERE NOW IS BEYOND GREAT! They have been managing for a little over a year and a half, but they fixed my whole apartment and upgraded everything (counters, sinks, A/C, fans and blinds) for all the problems the previous company caused without charging me anything. The office staff is super sweet, and I get a great experience with all of them when I walk into the office or call. They allowed me to transfer to another unit when my lease was over even when I had signed a renewal without making it difficult at all for the circumstances I was encountering. The last year and a half have been nothing but great experiences. They have a lot of bad reviews, but I wouldn't mind living here until I can purchase a house. The gates are always open, but the apartments are so huge that people are constantly coming in and out that when the gates are closed, there are cars lined into the street to get in. The gates are not a security system. With any apartment community, gates are NOT considered security gates, but access gates. Anyone can follow another car in, so this should not be the reason to not live here. People get upset the gates are open, but when they are closed they are upset there is not universal gate code, but instead a calling system. The only thing that I have noticed is that it takes a few days to a week or so to get work orders completed. The property is fairly older and has about 600 apartments, so it is very understanding if a common, non-emergency work order is not completed same day or week. I am pretty sure that many serious things break more common than most people think here. My last apartment had the hot water heater, A/C, and both tub manifolds replaced and it took a lot of time. My current apartment had the hot water heater replaced. This is not a 30 minute, one man job, but takes time to complete correctly. When maintenance do complete work orders, they are very nice. Always leaving work order notes or explaining what they did. Sometimes they even find other minor things like dead light bulbs and squeaky doors and fix them without a work order. I used to wait 3 months for a work order to be complete, so waiting a week for a filter isn't the death of anyone. Of course being an older property with a lot of units will have its flaws, but it is very affordable and the office will do their best to help you regardless of what you hear. If you are looking for a decent apartment that will make you feel at home with a lot of trees, great office staff, that's affordable, and comes with a covered parking spot, this is your place.
I'll give it this, the area is nice and I really enjoyed all the trees, BUT find somewhere else to go. Lived there for a year and a half and it was the worst mistake of my life. I find it funny that when you're first looking at getting an apartment with them, the staff act all nice and very helpful, but once you move in, they don't care about you anymore. Forget ever getting help from them. Staff sucks and maintenance is ever worse. For maintenance to come and fix anything in your apartments is like trying to win the lottery. Oh and when they do come, its always a half ass job. Or they find an excuse to not even fix things that are obviously a problem. The main office is all disorganized, Ive never seen so many unprofessional, inconsiderate staff all in once place. Find somewhere else, trust me its not worth it.
I would never move into these apartments. The gates never worked and the exercise room equipment was broken the whole year. I was sent to collections even though the idiot leasing people called to make of my current address and Maria the office manager claimed it's not the staff's fault and I explained I couldn't see bill and didn't matter. I asked to see a renewal notice and she refused that. I got annoyed and she threaten the police on me. I paid this off today but I would avoid this complex like the plague.