PLEASE READ THIS WHOLE REVIEW IF YOU'RE CONSIDERING MOVING INTO THIS PLACE!!! This is seriously the WORST place you can move into. I haven't even lived here for a week and i am already regretting my decision of moving in here. If i had the money i would break the lease. The first night that we spent in our apartment, a psycho guy came barging into our home by mistake, not even 5 min later a violent domestic incident accrued across the hall from us, involving the cops, paramedics, firefighters, and even CSI. My roommates and I were scared for our safety. There is still blood on our porch and when I went to let the office know they looked at me like if i was stupid! The office manager did not even acknowledge my safety concerns. The whole office is very RUDE!. I have been waiting for my gate pass for a week and lied saying it would be ready by the end of the day, after a long day of work i would be outside the gate waiting for someone to open the door. My sister came for visit and had her car almost get towed away!!! Their parking policy is RIDICULOUS! Out of all the apartments on Kendall Dr, We picked the worst one!!! DO NOT MOVE IN HERE!
This place sucks they made me buy renters insurance before i got the place i was approved they gave me an apartment number and everything i went to see the apartment it was already to go then they call me oh that apartment is already taken they wanted me to get a higher priced one with less upgrade all they did was steel my 88 dlrs for the paparwork then i read all the bad reviews this place has made me hate it even more gettho ass apartments never again
If i could do "ZERO STAR" That is what this place deserves... to start off Parking Permit for your own "assigned parking" please!!! My car was taken 2 times and of course they couldn't take one cent from me because i do my research this is illegal towing they are doing... Dont be fooled by their promising website that states "free cable" it is NOT free, they charge about 30 bucks in the rent whether or not you use their 20 channel basic cable, closed community??? It would be if their front gate was actually repaired so it could "close" and if all those people wouldnt be jumping thru the back wall... This place seems to be getting the worst tenants lately who just smoke cigarretes and marijuana all day and obviously is turning into the worst apts in the area due to this ridiculous deal going on with the whole parking business if you are reading these reviews please consider any other place i know i ran out the instant my contract was done i have a family i have children and i seriously sometimes feared for our safety since their security only watches their offiice and all the residents are in danger with all those people jumping in the back.. my car was broken into, a car full of violent people came pounding on my door at 3am by "mistake", had to look out the window every 10 mins to see if my car was there... dealt with marijuana smell going thru my vents my whole pregnancy, it was just the worst experience ever and im glad i dont have to see yolandas hypocrite face anymore!!!
I've lived here for almost a year now. I've had my car towed from my own parking space as a result of their negligence (didn't give me a parking pass or inform me of the ridiculous parking policy upon moving in, which I later found out also happened to a classmate that moved in months prior to myself), countless failed promises, and absolutely no help removing an unlawful occupant (the required lease for all occupants is a jointly and severally binding agreement, while only the jointly portion is enforced, making any roommate issues you may face a terribly extended legal fiasco for which you are entirely responsible, unless of course you want to destroy your own credit). Whenever I've needed maintenance, including my initial requests upon moving in, the front office fails to deliver the message and one must contact the maintenance workers directly. The front office, including Yolanda and the Manager will essentially tell you anything you want to hear to get you out of the office and the only thing they seem to be able to do efficiently is take my money. I strongly suggest you check out the Castle park apartment complex for similar pricing and supposedly better quality of life? The in-apartment washer and dryer is terrible, have to dry clothes through two or three cycles before they are actually dry. The dishwasher is equally bad, although I generally wash by hand anyway. Also, I have a fish tank so I'm constantly checking water quality and they have trace amounts of ammonia and the hardest (calcium and magnesium) water I've ever seen, even compared to neighboring facilities. I'm not some crazy person upset on the internet, this is a legitimate warning to avoid this apartment complex if you can at all help it. On a side note, if you value your lungs and don't enjoy the smell of smoke at all hours of the day, everyone smokes cigarettes here including the manager. You'll find her puffing away right next to the swimming pool and mailboxes around all the children.
The WORST place I have ever lived in my entire life. There was never a problem with parking to begin with however, management issued a new policy where every single day that a guest parks in the complex, you must go to the front, give all details of the car including make, model, color, license plate number, etc. then they will give you a temporary parking pass until only 9 a.m. the following day. If your guest decides to stay another day, you must go to the front and renew the pass by 9 a.m. or your guest's car will be towed at your expense of $420. If the front office is closed, you must go to the front of the complex, find the sign that has the towing company's phone number on it, call the creepy tow truck man in the middle of the night, and again give all details of the car including make, model, color, license plate number, etc. then they will give you a temporary parking pass number that you must write down and put on the dash of your guest's car or it will be towed at your expense for $420. If this does not sound extremely inconvenient already, wait until it happens to you unexpectedly when you have work or class or you are not home. On top of this blasphemy, your guest is not allowed to park in your designated parking spot with your apartment number listed on it under an awning unless your guest has a parking pass otherwise your guest will be towed at your expense for $420. All throughout the night, a tow truck driver will walk up and down the complex with a flashlight shining through your car and if you do not have the golden parking pass he is looking for, your car will be towed at your expense for $420. Also, 2 months ago, in August, before this new chaotic policy, everything was fine and we renewed our lease for 11 months until we finish school. We have had to go back give five times now since August to redo our lease because the ladies at the front could not write a correct lease agreement. Although that was not the end of the world, it was a big inconvenience trying to congregate three full time college students that have full time jobs. We have the "upgraded deluxe" apartment and everything is broken inside. If it is not broken, it will break eventually. The repairmen take weeks to respond to your requests and even after they fix something it still is not fully repaired. It states on your lease agreement that they charge you a monthly fee for "pests" however, our apartment is constantly filled with crickets. They come through the air conditioning vents, the cracks under the front door, under the toilet, all kinds of disgusting places. There has been a cricket hiding in our bathroom for months now who chirps away throughout the night and we have no idea where he is at. We originally chose this place because it is right across the street from Cal State San Bernardino which we attend. If I could rewind time, I would have never chose this place if it was the last place on earth to live. The amount of times the management has upset me, inconvenienced me, and caused stress in my life is unbearable. DO NOT MOVE HERE!! There are plenty of other apartment complexes that neighbor Mountainside Village that are probably WAY better!! You've been warned!!