I understand that the rental market is insane here on the front range of colorado but I think that some complexes predate on those looking for a place to live and this one I think falls into that category. I had seen what I thought was a reasonable rent for a floor plan that I was looking for on line so quickly went to the complex and suddenly the price of the unit was nearly $500 more per month than was posted online. I was told there where no other of this unit available until the middle of october. I left telling the leasing agent that I would think about it. This was mid august, lo and behold another unit came up late last week online. I tried and tried on their very difficult website to place a application but kept getting a Website not available error message. Got a paper application that I filled out had my daughter deliver it and gave her my CC to pay the necessary application fee, She was told that they would only accept a cashier check for this fee. So because I do work a full time job sent my daughter with the funds and provided them with 6 months worth of pay stub and 6 months worth of bank statement showing my income which was well beyond the standard requirement. They took application fee processed and sent a turss email stating that my application "failed" due to credit. I have a very high "fair" borderline "good" credit score.. I feel like the unit that they offered did not really exist and that are more than willing to make you jump through hoops to provide information and pay a non refundable deposit to give you a flimsy denial... BEWARE!!!!! given their low ratings by tenants once they do open the gate to let you live there... I feel like they were inviting me to call them to have to pay through the nose if they did actually have the unit you are interested in... in a higher deposit and fee's.
To start off with my name is Charles Komes I have lived in Ranch stone apt. for 5 years. Since the new management company Pinnacle took over there has been a lot of positive changes. I am handicapped and needed a walk in shower after following proper procedures the local staff completed the work in a very professional manor. I have to give credit to Darcy O'Del Manager , Lori Kopperman, Manager, and the maintance staff Eddie Duran and Eric Shelly. If Eddie Duran had not had the skills to build the unit it would have not been possible as a walk on shower would have cost $17,000 . Darcy and Lori worked very hard to get done. I would rate the management staff from 1 to 10 a strong 10. Thank you everyone. Sincerely Charles O. Komes
Wow, where to start... I read some reviews about Cherrywood at Ranchstone before I moved-in, but I thought to myself, no "it can't possible be that bad." Well, I was completely wrong! First, please oh please take a tour of the amenities on the website. Then, understand that the volleyball net has not been up in 13 months, basketball court is littered with surrounding construction; getting a code for the gym is like pulling teeth(not like anything works in it anyways); 60% of the chairs by the pools are broken. Alright, now that were done with amenities; lets get to work orders. I have honestly only called in two work orders in 13 months. The first one was because frig died on a Friday night, but stress out, that was not deemed as an emergency, and it was fixed that upcoming Friday (7 days). Boy was that a ton of wasted food and newly added restaurant expenses. The second one still hasn't been fixed, and we are going on 5 months, but no worries never really wanted a pool key... I thought when they changed management companies half way through my lease things would, but instead the property fell to complete shit; grounds are never kept up( great curb appeal!), trash to accumulates all around dumpster. I know the owners of the property are trying to keep up NOI, and I get that, I would too. However, it is honestly time to put a little money into the amenities; you know, make them exist at least, and hire more Maintenance Technicians.
I applied for an apartment here and told them the max I was willing to pay in rent. They found me an apartment that came in $5 under the max - great! I paid the application fee and asked about the administration fee, which I was told I didn't have to pay until later in the process. Three days later I got a phone call telling me I had to come pay the administration fee or the apartment would be rented to someone else. I went and paid the administration fee that day -- big mistake. After I paid the application fee AND the administration fee, they called to tell me I am approved, but there is an additional $40 utility rental fee for the washer/dryer that they "forgot" to mention that I will have to pay every month. That puts the apartment over my max budget. I spoke to the leasing manager, who told me: "That's why we require people to make three times the rent amount." Um, you require three times the rent amount in income so you can later tell people about additional fees after they signed a contract?? The leasing manager eventually said she would refund my application fee and administration fee and let me walk away. That would've been great, but then she noticed the application was already processed and said she couldn't refund the application fee. I explained that she should return all of my money because I would never have applied if I had known the rent would exceed my max budget, and she got very rude and combative, saying I was trying to "bully her" over $40. She then put me on hold (without telling me she was doing so) and transferred me (without telling me she was doing so) to the general manager. The general manager said the application fee is never refundable under any circumstances, even though the leasing manager had said she would refund it before she noticed it was already processed. I should say the general manager was at least mostly polite to me, unlike the leasing manager. However, she ended up saying she couldn't refund my application fee either and had me email her supervisor. That email is awaiting reply, but I doubt anything positive will come from it. In short, these people don't know what they're talking about and will add fees after you've got a signed legal contract. They refuse to either let me rent without the additional fee or give me my money back. Whatever happens now, I am definitely not renting an apartment here.
This place is ridiculous i was just hung up on because I was calling back to ask when the hot tub would be repaired. Laura I believe is who hung up on me. It's really nice to pay 1650 a month to be hung up on when just politely asking why things are not repaired when I'm currently at the pool that has a sign that says would be repaired Monday which was yesterday....I will not be renewing my lease to this place it is dirty they won't do anything about noisy neighbors people refuse to pick up after there animals meaning there is poop all over this place, the prariedogs have taken over the area in which we use to be able to walk our animals or our kids could play. And when calling maitence I am hung up on for asking a polite question. I did not get angry I just simply asked why it was not fixed yesterday as the sign said and when could I exspect it to be fixed ???? obviously they can't even hire a decent customer service agent they can't afford to fix the pool or hot tub yet we pay an enormous amount in rent to have these luxuries that are not available because they are broken.... Seriously this place is headed into the section 8 housing because I can not foresee anyone releasing at this price when everything is constantly broken, old washers and dryers, old dishwashers etc egg they need some serious refurbishing. Please note that your apartment will not be anywhere as nice as the model they show you. There is flat paint throughout the apartment so if you have children or anyone touches the walls exspect to pay for them to repaint, the entire place. There are teenagers that hang out at all hours of the night and are loud!! And if your upstairs neighbor sounds like a 600 ton Rino stampede exspect to have to deal with it on your own cause they will not get involved I think the family above me has like 6kids and 4 adults there. I am counting the days minutes and seconds I can move out of this place. They are now under "new" management and that's a joke cause nothing has changed at all. No one listens, and most importantly I was just hung up on by there customer service person before I got 3 sentences out of my mouth. Why is the hot tub still cold when the sign says it would be fixed yesterday. When should I exspect it to be fixed? And why is this a continuous issue? It breaks like every month???? First off I know the cost of fixing it correctly because my husband and I owned and operated a pool service in Las Vegas before moving here, second at no point in time did I raise my voice or get aggressive with the phone service (there is no need to I just wanted info it's not like she can come out and repair it herself) and she hung up on me.....I would happily answer your phones for you and handle unhappy renters if you guys are looking for someone who can handle the pressure. The person you have obviously CAN NOT! and all being hung up on does is make me come I to your office directly tomorrow morning unhappy and angry. She needs to be fired and I will make sure that happens, because in no way should someone seeking answers be hung up on. If I was cursing or angry I could understand being hung up on. Asking questions does not equal being hung up on sorry that's BAD SERVICE!!! And not acceptable!!! I am paying to live I. What I thought to be a luxury apartment complex and I am learning that I should have paid the $50 a month more to live up the road.