Okay apartment community with high rent, excellent maintenance, friendly and professional office staff and management, less than desirable parking lots and availability, and nice interiors. First, the rent seems high, but that is consistent within the Denver area. I was also very disappointed in our renewal increase and the lack of notice (only three days before our 60 day notice was due when it should be between 3-4 weeks) which is likely attributed to the change in management from Greystar to Pinnacle (March/April 2015). Next, maintenance was excellent! They were always very prompt and actually called to apologize when they could not have my service request resolved within 24 hours due to an emergency. Third, the office staff and management team were always friendly and very professional especially within an unusual circumstance that presented itself whilst residents which my family and I very much appreciated. In fact, props to Yvonne, Taylor and Nanette specifically; all were quite remarkable and those whom did not stay with Pinnacle will be greatly missed. Fourth, the community is fairly nice. The location is supreme with it being off Cherry Creek and by King Soopers, AMC, Culvers (yea! cheese curds!), The Egg and I (delicious!), Target, etc., but the parking lots and overall parking situation is frustrating. Working in the Glendale area, it would take me longer to find a spot than the entire commute home after work and snow caused terrible pot holes in the middle of a few stretches. At this time, management and maintenance are aware of it, but summer is naturally easier to resolve such issue when there's less moisture. Hopefully they follow through; my lease will expire before then. I also love the beautiful outdoor pools, but miss the cookies I used to snag when picking up packages. Finally, the apartments themselves are nice: kitchen and porch are above average in size for an apartment, I love the above cabinet space for decor, dryers take two to three cycles minimum despite being relatively new and having clean ducts, programmable thermostat has a mind of its own, a blind person must have painted my apartment and interior closets are too small with exterior being deceptively large.
These guys don't deserve one star but you can't publish review unless you rate them, and I want to let everyone know about these scammers. Unbelievable story but the truth and nothing but a truth, these people rented us apartment that someone is already and still living in it, took our app. fee money $100, took non refundable $175 to take the apartment off of the market, apartment that someone was and still is living in it. But problem is not that they did this, the problem is that the Vice President of that company is even bigger a-hole then managers working in the office. After they did all of this no apology from neither one of the sides , office or RVP, they just said that they will refund us our money in 5 business days when they cashed our check the next day.Be very carefull when you go there they will try to scam you anyway they can. They new about error they made and waited for the last day that they don't an apartment for me my husband and our three kids. All of them should be jobless and not able to claim unemployment. We turned down so many apartments , and now the search is on again ,and we only have seven days left until our lease here ends. Big time scammers . DO NOT RENT HERE, RUN AWAY FROM THESE APARTMENTS
There are aways a few things that need improvement and wish could be improved. Based on my four years here, I only had one issue and that was one office staff member that is no longer with us. Now under new managment,I feel we will see some very positive changes in a positive way for all tenants. Paying for a parking spot put a bad taste in some tenants mouth and I can understand but their Maintenance is right on the spot whenever there is an issue, so I would say i am very happy here.
4 short words. 'Do not move here.' Most of the staff hate doing their job, and are vocally upset when you ask them to check for your mail that they've accepted, even after you've told them not to. They always screw up your bill and blame you after they didn't notify you that they charged you for something. No one there communicates, and you'll be lucky if you can reach the one person that can do their jobs. They close the pool and hot tub, and tell you to go to the other, but the others are cold because someone shut it off, and now it's Saturday, and their maint. staff don't work on Sat. so you won't be able to use the hot tub the day you have off. Yet, they'll still charge you a full rent, unlike other vendors who credit when services aren't available. They lose your mail, by accepting it, after you've told them not to accept it. Most staff are unfriendly. I've never lived somewhere where they actually seem like they don't want you to live there. This is why they have a 1.6 rating. I saw it drop from 2.2 to 1.6, and would have never moved here if it is bad as it is. They don't empty or change dog stations, or fill bags. The staff don't follow their own rules. Sending small children into the hot tub, where the staff previously stated they weren't allowed to be... well, unless they're their own kids/family, of course. The appliances are atrocious. The dryer doesn't dry in even 2 cycles. The dishwasher just takes up space since your dishes come out worse than they went in. Oh and buyer beware! They'll charge you for a 2 bedroom, when the 2nd bedroom clearly doesn't have a closet, and it's not a legal 2 bedroom. I believe that's fraud. Every neighbor I had that I knew celebrated the day they left. As did I.
Very overpriced and staff is very rude. People leave dog crap all over the place and the dumpster gets so full that it smells awful. Parking after 9pm is hard to find and you can't park in front of your building unless you pay for a spot. My apartment was nowhere close to being as nice as the model that they show you. This place is not worth the money.