4 short words. 'Do not move here.' Most of the staff hate doing their job, and are vocally upset when you ask them to check for your mail that they've accepted, even after you've told them not to. They always screw up your bill and blame you after they didn't notify you that they charged you for something. No one there communicates, and you'll be lucky if you can reach the one person that can do their jobs. They close the pool and hot tub, and tell you to go to the other, but the others are cold because someone shut it off, and now it's Saturday, and their maint. staff don't work on Sat. so you won't be able to use the hot tub the day you have off. Yet, they'll still charge you a full rent, unlike other vendors who credit when services aren't available. They lose your mail, by accepting it, after you've told them not to accept it. Most staff are unfriendly. I've never lived somewhere where they actually seem like they don't want you to live there. This is why they have a 1.6 rating. I saw it drop from 2.2 to 1.6, and would have never moved here if it is bad as it is. They don't empty or change dog stations, or fill bags. The staff don't follow their own rules. Sending small children into the hot tub, where the staff previously stated they weren't allowed to be... well, unless they're their own kids/family, of course. The appliances are atrocious. The dryer doesn't dry in even 2 cycles. The dishwasher just takes up space since your dishes come out worse than they went in. Oh and buyer beware! They'll charge you for a 2 bedroom, when the 2nd bedroom clearly doesn't have a closet, and it's not a legal 2 bedroom. I believe that's fraud. Every neighbor I had that I knew celebrated the day they left. As did I.
Very overpriced and staff is very rude. People leave dog crap all over the place and the dumpster gets so full that it smells awful. Parking after 9pm is hard to find and you can't park in front of your building unless you pay for a spot. My apartment was nowhere close to being as nice as the model that they show you. This place is not worth the money.
Worst apartment complex I've done business with. I set up summer living arrangements for contracted workers for my company. Very difficult to get anything done. Even though I coordinated everything, paid every bill and was always the point of contact, they would give me the run around every single time because we wanted to talk to my employee, not the guy paying the bill. I was always early or on time. When I paid our deposit and sent the first months rent in the mail but they would not let the furniture people bring in the furniture. I had to put our guy for two days in an extended stay. They lost my check the 2nd month, I had to pay a stop payment fee and had to put up with their threatening letter on the door of my employee. Finally, when I put in a 30 day notice, they wouldn't talk to me because I wasn't the resident. The resident put in a 30 day notice and they told us that it had to be a 60 day notice as per line 1042 on the 4th page of the lease. 3 month lease that needs a 60 day notice? Seriously? Awesome. Now I pay another month for a complex that was awful to deal with in the first place and have to pay another month. Never again Cherry Wood!
DO NOT LIVE HERE. Worst apartments EVER. Please look elsewhere!!! Submitted work orders multiple times before someone actually shows up to fix issues. Kids in neighborhood walk around cussing and generally misbehaving. People leave trash outside of front doors stinking it up for days and the dumpsters are constantly full and residents dump overflowing trash & old furniture in dumpster area and it doesn't get disposed of for months because trash man wont load anything not in dumpster. 2nd dumpster broken missing wheel, pulled outside of trash area now it sits full outside of trash area stinking up the neighborhood. Hot tubs are constantly broken and dirty. People with dogs let their pets poo all over the grounds, mgmt threatens fines and asks people to pick up after their pets but they don't. Parking is constantly full and now they want to charge for assigned parking. The List goes on and on. The staff here is NOT friendly and Customer service is ridiculous. Rent is due by the 3rd of every month. First day rent is late is $75 and every day there after is $40. DO NOT LIVE HERE!!!!!
I'm not sure why they are so rude and combative. I applied online, waited 2 days for a response, called back, ( I was very nice ) and one of the gentlemen just gives me attitude. Was an obvious red flag, so I cancelled the next time I called in for an update.