Jul 01, 2015
This place is ridiculous i was just hung up on because I was calling back to ask when the hot tub would be repaired. Laura I believe is who hung up on me. It's really nice to pay 1650 a month to be hung up on when just politely asking why things are not repaired when I'm currently at the pool that has a sign that says would be repaired Monday which was yesterday....I will not be renewing my lease to this place it is dirty they won't do anything about noisy neighbors people refuse to pick up after there animals meaning there is poop all over this place, the prariedogs have taken over the area in which we use to be able to walk our animals or our kids could play. And when calling maitence I am hung up on for asking a polite question. I did not get angry I just simply asked why it was not fixed yesterday as the sign said and when could I exspect it to be fixed ???? obviously they can't even hire a decent customer service agent they can't afford to fix the pool or hot tub yet we pay an enormous amount in rent to have these luxuries that are not available because they are broken.... Seriously this place is headed into the section 8 housing because I can not foresee anyone releasing at this price when everything is constantly broken, old washers and dryers, old dishwashers etc egg they need some serious refurbishing. Please note that your apartment will not be anywhere as nice as the model they show you. There is flat paint throughout the apartment so if you have children or anyone touches the walls exspect to pay for them to repaint, the entire place. There are teenagers that hang out at all hours of the night and are loud!! And if your upstairs neighbor sounds like a 600 ton Rino stampede exspect to have to deal with it on your own cause they will not get involved I think the family above me has like 6kids and 4 adults there. I am counting the days minutes and seconds I can move out of this place. They are now under "new" management and that's a joke cause nothing has changed at all. No one listens, and most importantly I was just hung up on by there customer service person before I got 3 sentences out of my mouth. Why is the hot tub still cold when the sign says it would be fixed yesterday. When should I exspect it to be fixed? And why is this a continuous issue? It breaks like every month???? First off I know the cost of fixing it correctly because my husband and I owned and operated a pool service in Las Vegas before moving here, second at no point in time did I raise my voice or get aggressive with the phone service (there is no need to I just wanted info it's not like she can come out and repair it herself) and she hung up on me.....I would happily answer your phones for you and handle unhappy renters if you guys are looking for someone who can handle the pressure. The person you have obviously CAN NOT! and all being hung up on does is make me come I to your office directly tomorrow morning unhappy and angry. She needs to be fired and I will make sure that happens, because in no way should someone seeking answers be hung up on. If I was cursing or angry I could understand being hung up on. Asking questions does not equal being hung up on sorry that's BAD SERVICE!!! And not acceptable!!! I am paying to live I. What I thought to be a luxury apartment complex and I am learning that I should have paid the $50 a month more to live up the road.
Apr 26, 2015
Okay apartment community with high rent, excellent maintenance, friendly and professional office staff and management, less than desirable parking lots and availability, and nice interiors. First, the rent seems high, but that is consistent within the Denver area. I was also very disappointed in our renewal increase and the lack of notice (only three days before our 60 day notice was due when it should be between 3-4 weeks) which is likely attributed to the change in management from Greystar to Pinnacle (March/April 2015). Next, maintenance was excellent! They were always very prompt and actually called to apologize when they could not have my service request resolved within 24 hours due to an emergency. Third, the office staff and management team were always friendly and very professional especially within an unusual circumstance that presented itself whilst residents which my family and I very much appreciated. In fact, props to Yvonne, Taylor and Nanette specifically; all were quite remarkable and those whom did not stay with Pinnacle will be greatly missed. Fourth, the community is fairly nice. The location is supreme with it being off Cherry Creek and by King Soopers, AMC, Culvers (yea! cheese curds!), The Egg and I (delicious!), Target, etc., but the parking lots and overall parking situation is frustrating. Working in the Glendale area, it would take me longer to find a spot than the entire commute home after work and snow caused terrible pot holes in the middle of a few stretches. At this time, management and maintenance are aware of it, but summer is naturally easier to resolve such issue when there's less moisture. Hopefully they follow through; my lease will expire before then. I also love the beautiful outdoor pools, but miss the cookies I used to snag when picking up packages. Finally, the apartments themselves are nice: kitchen and porch are above average in size for an apartment, I love the above cabinet space for decor, dryers take two to three cycles minimum despite being relatively new and having clean ducts, programmable thermostat has a mind of its own, a blind person must have painted my apartment and interior closets are too small with exterior being deceptively large.
Apr 08, 2015
These guys don't deserve one star but you can't publish review unless you rate them, and I want to let everyone know about these scammers. Unbelievable story but the truth and nothing but a truth, these people rented us apartment that someone is already and still living in it, took our app. fee money $100, took non refundable $175 to take the apartment off of the market, apartment that someone was and still is living in it. But problem is not that they did this, the problem is that the Vice President of that company is even bigger a-hole then managers working in the office. After they did all of this no apology from neither one of the sides , office or RVP, they just said that they will refund us our money in 5 business days when they cashed our check the next day.Be very carefull when you go there they will try to scam you anyway they can. They new about error they made and waited for the last day that they don't an apartment for me my husband and our three kids. All of them should be jobless and not able to claim unemployment. We turned down so many apartments , and now the search is on again ,and we only have seven days left until our lease here ends. Big time scammers . DO NOT RENT HERE, RUN AWAY FROM THESE APARTMENTS
Apr 17, 2015
There are aways a few things that need improvement and wish could be improved. Based on my four years here, I only had one issue and that was one office staff member that is no longer with us. Now under new managment,I feel we will see some very positive changes in a positive way for all tenants. Paying for a parking spot put a bad taste in some tenants mouth and I can understand but their Maintenance is right on the spot whenever there is an issue, so I would say i am very happy here.
Dec 02, 2014
4 short words. 'Do not move here.' Most of the staff hate doing their job, and are vocally upset when you ask them to check for your mail that they've accepted, even after you've told them not to. They always screw up your bill and blame you after they didn't notify you that they charged you for something. No one there communicates, and you'll be lucky if you can reach the one person that can do their jobs. They close the pool and hot tub, and tell you to go to the other, but the others are cold because someone shut it off, and now it's Saturday, and their maint. staff don't work on Sat. so you won't be able to use the hot tub the day you have off. Yet, they'll still charge you a full rent, unlike other vendors who credit when services aren't available. They lose your mail, by accepting it, after you've told them not to accept it. Most staff are unfriendly. I've never lived somewhere where they actually seem like they don't want you to live there. This is why they have a 1.6 rating. I saw it drop from 2.2 to 1.6, and would have never moved here if it is bad as it is. They don't empty or change dog stations, or fill bags. The staff don't follow their own rules. Sending small children into the hot tub, where the staff previously stated they weren't allowed to be... well, unless they're their own kids/family, of course. The appliances are atrocious. The dryer doesn't dry in even 2 cycles. The dishwasher just takes up space since your dishes come out worse than they went in. Oh and buyer beware! They'll charge you for a 2 bedroom, when the 2nd bedroom clearly doesn't have a closet, and it's not a legal 2 bedroom. I believe that's fraud. Every neighbor I had that I knew celebrated the day they left. As did I.