Going onto 3rd (and definitely last) year of living here: Maintenance is good - usually will repair/maintain within a day of request. Management is fair - easy to approach but lack action. Security is very good and very friendly. Picking up a package can be a hassle but is usually secure and reliable. Parking is a hassle but that probably comes with parking in a 4 story garage. Gym has had faulty machines and equipment for the past 12-18 mos - there has been several requests made by myself and others to repair the machines and dumbbells (literally falling apart) to prevent injuries. Management has said they'll look into it but nothing has changed. Oh, and you cannot control the temperature range on your thermostat - that is decided on a daily basis, by the management. Tonight, for example, my AC will not start unless the temperature is set BELOW 62 degrees F. Once above 62 F, the AC shuts off. We'll see what management chooses the temperature to be tomorrow.
I would never recommend Reserve Square or any K & D property to anyone. Living here for 1 year was the worst experience of my life. I hated coming home, and did not feel safe. The atmosphere is terrible, dirty, overpriced (yes, it is one of the cheapest places downtown but overpriced considering what horrible living conditions you get for $1000/month). Do not live here no matter who is recommending it/how close it is to work/how convenient the location seems; not worth it. Pretty much everyone moves out after 1 year and below is why. These were the problems in my 1 year at Reserve Square, honestly/objectively the reasons I give this place 1 star: 1. Roaches: Place is infested, I got my apartment sprayed 3 times and they still always came back; kitchen, cabinets, sink, etc., can’t ever leave any food out or use the cabinets..so much for luxury suite. 2. Garage: narrow spaces, low ceilings, leaking, extremely narrow/dangerous ramp; I parked on first floor after they renovated early this summer and pipes still leaked calcium deposits on my car, ruined paint job..no renovation can fix the garage. Also, you have to pay $100/month for parking but that does not guarantee a spot, frustrating because a lot of residents double park illegally 3. Fire alarm WILL go off at least once/week, usually in the middle of the night. They had a 3 hour evacuation middle of winter last year due to an actual fire, had to hang outside in freezing cold weather from 2-5 am 4. Maintenance enters your apartment without your permission. Maintenance came to my place while I was at work on a day when I was specifically told that they were not coming. My credit card/check book were home, lying on the floor. Nothing happened because I cancelled my card/opened a new bank account immediately after. I would never trust anyone in the building. This was illegal and all I got from management was “sorry maintenance was running behind” 5. Atmosphere: Dirty hallways, elevators, mail room, gym all disgusting..garbage ridden/smell like garbage or BO or foreign food or pot. Your apartment WILL smell because of the compact room/neighbors/hallway. 6. Dangerous: Someone got shot on East 12th a few years back and died..and I lived on 12th floor but could still hear people fighting outside, homeless people yelling, etc. 7. Things wrong with my apartment when I moved in: key jammed in lock preventing me from entering Day 1. Dirty, weird white crumbs on the carpet day 1. Dirty/disgusting bathtub, no one cleaned after last tenants moved. Bathroom sink clogged day 1. Kitchen sink clogged day 4. Toilet handle would not flush and had to be replaced week 2. My FOP didn’t work/let me out of the garage, I had to get a new one week 2 (and be late for work). Bathroom towel rod broke within 1st month. And of course the roaches. 8. Horrible management. Lied about apartment being brand new (specifically the bathroom); hardly showed me the garage during tour (my fault for not thinking anything of it); lied about $200 “re-rental fee” if I broke my lease as well as taking away any employee discount if I broke my lease (I was billed $200 extra when I moved because I broke my lease 1 month earlier, they said I had to pay back my preferred employee discount). It sucked to be charged over $400 extra for moving out 1 month early (in addition to paying last month’s rent regardless), but it was my fault for believing leasing officer rather than reading my 21 page lease. And I was still happy to pay and be done with this terrible place.
Stayed at a friends while visiting from nyc not really.impressed worn out parking area the outside is ehh clevekand has way to many parking lots come on now people lets revolutionize the way we get from point A to point B. Overall i like westlake BEST!
Edit - Lowered from 4 stars to 3 because we didn't have heat in the coldest part of winter for WAY too long. More than a week. Pretty sure that's illegal actually. Edit Edit - Lowered from 4 stars to 2. Fire alarm goes off 3+ times a week and there were roaches in the laundry room. You will see burqas and hear Arabic spoken daily in the elevators and hallways. Be ok with this or lease elsewhere. I did a lot of research on downtown apts and this one was cheaper than others and offered more amenities. It might be because of the location. It's a little farther away than some of the other downtown apartments to some of the more active areas of downtown. East 4th street is a 10 min walk, Tower City is about 15, West 6th is about 20. They just expanded the gym about a month ago and it is pretty nice. Brand new treadmills and a lot more weight machines. It gets busy around 6-9 M-F but you'll be able to find something open. Pool has been closed since I moved in about 5 months ago, but it's almost done. Management is nice and prompt to answer questions. Maintenance requests are addressed within 1-2 days. My favorite thing about this apartment is the thick walls. You can not hear your neighbors at all unless they're talking in the hall. If you live in the west tower you will hear people outside though (not sure about east, I live in west). Usually on game days. Sometimes there are concerts at the park across the street which can be loud and annoying, but that's only like once or twice.... you are living in downtown. My least favorite is the ac and heating situation. Once they flip the switch to heat that's what you get. Can't go back to a/c. With Ohio weather this can be annoying. Had to whip out a fan for a few days. The elevator situation hasn't been that bad for me. One elevator in the West tower has been closed for a few months now for maintenance. We weren't supposed to be using it anyway since it was a 'construction' elevator, but everyone did anyway. Slows things down a bit, but overall you'll get an elevator in under 5 min. Any more than that and someone is probably moving in and has one of the elevators locked down. Just take the stairs - won't kill you. Moving in is a nightmare. Guard was supposed to lock down the elevator for me, but didn't so I had to hold the door open with one hand and move with the other. The guards are hit or miss. Most are cool, a few open the door for me every time I come in so I don't have to use my fob. Others don't do this. Mail is hit or miss too. I found that the guards don't hang out at the mail desk. If you go back to the actual mail room and knock someone is usually there and will get your mail for you. The bar and convenience store on the first floor are really nice. Mixed crowed at the bar. Sometimes there are younger people, but usually an older crowed. Depends on the night. Cheap, and decent bar food. Demographics are a mix between college students, young professionals and families. A lot of native American and middle-eastern people. Edit - Lowered from 4 starts to 3 because we didn't have heat in the coldest part of winter for WAY too long. More than a week. Pretty sure that's illegal actually. Edit Edit - Screw this place. Fire alarm goes off 3+ times a week and there were roaches in the laundry room.
I lived 4 years there. It is a perfect place if you are a foreigner and first time living in US.The leasing office will take care of everything, so this means, no issues in calling electricity company or any other utilities service to set up a new bill, which it can be a big issue without a SSN. The apartments are renovated, with nice appliances, good space. There is some noise leak, but it isn't that bad. Any silence disturbance you can call security and they will take care of it. I would recommend apartments facing the Tennis court and away from the Fitness Center. They are more silent. But it is downtown, so don't expect to listen birds singing. Maintenance is great, you can ask for any service and most of the time (if it is something simple) you can get it done at same day. It is a big place, so don't surprise to find roaches, just call the maintenance and the pest control will do their job. The apartment is in the heart of downtown Cleveland, no better spot than that. Walking distance to restaurants, stadiums, bars, theater. Very close to Tower city and metro, buses like Healthline. Is there something better than that? It is place full of foreigners so if you have issues related to them, I would not recommend to lease there. You will have to deal with people from different backgrounds and cultures (including Middle-easterns, Indians etc ) which it is great, if you respect and know how to deal with differences. Elevators suck, they are four for the East tower, but sometimes it seems only 2 actually work. They recently renovated common areas including Fitness Center, Laundry room (including new machines) and outside of each floor. Place looks great. They have a good system to pick up mailed boxes, with flexible hours. The convenience store works, specially during Cleveland's nice winter. Safety was never an issue, unfortunately guests who come to visit always find a way to sneak in, which makes key fob useless sometimes. Couple years ago we have lots of issues with fire alarm going off all the time, but nowadays this is not common. Parking garage is creepy, I agree. But you pay downtown price range and it is safe. There are leaking pipes and after 10 pm it is hard to get one free spot on the "residents only" floor. The propriety manager isn't the best and it seems there is always a lack of communication between him and his employees. Other bad thing about Reserve Square is the system to moving in and out. You cannot use normal entrance to move your stuff, but through a dock, creepy elevator one, a long corridor (on the building basement: "creepy" again) and the real elevator to reach your floor. You have to reserve it to move, but you will survive. I used it but would rather not have to do it again. I moved due to a new job offer in other state (no issues in receiving my security check back) and I would recommend this place, in special if you are a foreigner!