Convenient place to live if you work down town. I lived there for a few years, and over a year of that was without a car. There is a grocery store in the building, and the staff were generally helpful. Even in cases when I didn't get the best customer service, management was sure to follow up after a complaint to be sure I was happy. Even the process of moving out was relatively smooth. They screwed up a little billing me incorrectly, and acknowledged and fixed the issue. I would have given 5 stars if the issues hadn't happened to begin with. But they deserve at least 4 stars simply because they fixed any problems that did come up.
I would never recommend Reserve Square or any K & D property to anyone. Living here for 1 year was the worst experience of my life. I hated coming home, and did not feel safe. The atmosphere is terrible, dirty, overpriced (yes, it is one of the cheapest places downtown but overpriced considering what horrible living conditions you get for $1000/month). Do not live here no matter who is recommending it/how close it is to work/how convenient the location seems; not worth it. Pretty much everyone moves out after 1 year and below is why. These were the problems in my 1 year at Reserve Square, honestly/objectively the reasons I give this place 1 star: 1. Roaches: Place is infested, I got my apartment sprayed 3 times and they still always came back; kitchen, cabinets, sink, etc., can’t ever leave any food out or use the cabinets..so much for luxury suite. 2. Garage: narrow spaces, low ceilings, leaking, extremely narrow/dangerous ramp; I parked on first floor after they renovated early this summer and pipes still leaked calcium deposits on my car, ruined paint job..no renovation can fix the garage. Also, you have to pay $100/month for parking but that does not guarantee a spot, frustrating because a lot of residents double park illegally 3. Fire alarm WILL go off at least once/week, usually in the middle of the night. They had a 3 hour evacuation middle of winter last year due to an actual fire, had to hang outside in freezing cold weather from 2-5 am 4. Maintenance enters your apartment without your permission. Maintenance came to my place while I was at work on a day when I was specifically told that they were not coming. My credit card/check book were home, lying on the floor. Nothing happened because I cancelled my card/opened a new bank account immediately after. I would never trust anyone in the building. This was illegal and all I got from management was “sorry maintenance was running behind” 5. Atmosphere: Dirty hallways, elevators, mail room, gym all disgusting..garbage ridden/smell like garbage or BO or foreign food or pot. Your apartment WILL smell because of the compact room/neighbors/hallway. 6. Dangerous: Someone got shot on East 12th a few years back and died..and I lived on 12th floor but could still hear people fighting outside, homeless people yelling, etc. 7. Things wrong with my apartment when I moved in: key jammed in lock preventing me from entering Day 1. Dirty, weird white crumbs on the carpet day 1. Dirty/disgusting bathtub, no one cleaned after last tenants moved. Bathroom sink clogged day 1. Kitchen sink clogged day 4. Toilet handle would not flush and had to be replaced week 2. My FOP didn’t work/let me out of the garage, I had to get a new one week 2 (and be late for work). Bathroom towel rod broke within 1st month. And of course the roaches. 8. Horrible management. Lied about apartment being brand new (specifically the bathroom); hardly showed me the garage during tour (my fault for not thinking anything of it); lied about $200 “re-rental fee” if I broke my lease as well as taking away any employee discount if I broke my lease (I was billed $200 extra when I moved because I broke my lease 1 month earlier, they said I had to pay back my preferred employee discount). It sucked to be charged over $400 extra for moving out 1 month early (in addition to paying last month’s rent regardless), but it was my fault for believing leasing officer rather than reading my 21 page lease. And I was still happy to pay and be done with this terrible place.
Going onto 3rd (and definitely last) year of living here: Maintenance is good - usually will repair/maintain within a day of request. Management is fair - easy to approach but lack action. Security is very good and very friendly. Picking up a package can be a hassle but is usually secure and reliable. Parking is a hassle but that probably comes with parking in a 4 story garage. Gym has had faulty machines and equipment for the past 12-18 mos - there has been several requests made by myself and others to repair the machines and dumbbells (literally falling apart) to prevent injuries. Management has said they'll look into it but nothing has changed. Oh, and you cannot control the temperature range on your thermostat - that is decided on a daily basis, by the management. Tonight, for example, my AC will not start unless the temperature is set BELOW 62 degrees F. Once above 62 F, the AC shuts off. We'll see what management chooses the temperature to be tomorrow.
Probably the worst place you can choose to live in downtown. The worst management, no respect for resident. Stay away!
Stayed at a friends while visiting from nyc not really.impressed worn out parking area the outside is ehh clevekand has way to many parking lots come on now people lets revolutionize the way we get from point A to point B. Overall i like westlake BEST!