Our neighbors wake us up every night. The Marks refuses to help us, they say that what we our experiencing (listening to a guy yelling, dog running, and stomping around in the middle of the night) is normal. Never move here.
Hands down the worst place we have ever lived. Here are some of the reasons why: 1. "hard water/englewood water" Your dishes will come out of your dishwasher covered in a milky film. Management will refuse to clean your dishwasher and tell you that the whole complex has this problem because "Englewood has bad water." Well, we have other friends in Englewood that do not have this problem. 2. They will nickel and dime their tenants any chance they get. They will raise your rent every year. They charge crazy fees at move in and move out. I have never moved out of a place an not received my entire security deposit back. I am telling you, I clean the walls, I clean behind and under my appliances, the molding, inside every drawer and cabinet, the tops of door frames... I am meticulous. When moving out we told them that we had a few nail holes in the wall from hanging pictures. They told us it wouldn't be a big deal and that we shouldn't worry about it and they patch small holes for free. (note: I even had the putty and paint to fix the holes.) After we moved we found out they took $80 from our security deposit to fix the holes. Remember, we are talking small nails... I didn't put a fist through a wall or anything here. 3. The Marks has a serious pigeon problem. Durning breakfast, my husband and I often enjoyed watching the family of pigeons living in the roof of the building across from us. They were there the whole year we lived there and multiplied from 2 to about 7-10. About a month before we moved out they started nesting in our building. Pigeons are great for your hygiene I'm sure.... * as long as you're cool with rabies... 4. Very thin walls... You WILL hear your neighbors arguing, showering, flushing the toilets... and if you are like us... you will even wake up every Saturday morning at about 7:30 am to your neighbor "singing". (Don't expect YOUR private sounds to be private, either.) 5. The staff will not go out of the way to help you. A friend sent us an Edible Arrangement as a gift. We were not home and it was received at the office. No one bothered to call and let us know they had it. A few days later I was wondering why it didn't come. I went to the office to check, and sure enough it was in their refrigerator... COVERED IN MOLD! They refused to accept responsibility and no compensation was made. We no longer live there, but amazon still had that address on file. So, a recent purchase was sent to the Marks. Though they have our forwarding address, no attempt was made to contact us or forward the package that was delivered 2 days ago. Today we tracked it down and realized where it was. I called to try to pick it up. They told us they close at 6 pm. It was 5:50 and we were 15 minutes away. I asked if someone would be willing to wait 5 extra minutes to give us the package. They said they refused to stay late. We requested that they leave the package outside so that we could get it when we got there. Again, they refused for liability reasons. (interesting that they are not accepting responsibility for the fruit, but won't give me my package now when I gave them permission.) We arrived at 6:04 pm and as promised, no people, no package, no help. So, we'll drive across town again tomorrow. WE HAVE MOVED OUT, THANK GOODNESS! Our new place is 100 sqft bigger, with a garage (at no extra charge), no pet rent, and we pay $100/month less than at the Marks. Look elsewhere and I promise you can find a better value. You will be glad you didn't move in here!
The customer service here is excellent. If there were ever any issues with the apartment they were quick to resolve the issue and gave you the option to come fix it while you were gone or only when you were there. I felt safe here and the two pools and two hot tubs is a nice touch too. Also, the prices seemed reasonable enough for an apartment with a washer and dryer included. Great place.
Not very impressed with the staff...great location, but didn't like the attitude of the staff and the defensiveness they had when I asked about their bad reviews.
The office is beautiful and great looking. 24 hour fitness needs to look at their fitness room.