I have been a resident for 13 years and wanted to give a big shout out to Terry the maintenance guy. He is by far the best these apartments have ever had!! He is friendly, respectful, a great handyman and truly cares about doing a good job and making sure the tenant is taken care of... It has to be a challenging position in such a large complex and Terry is truly a shining star!!
I had a wonderful experience moving in to the arbors of watermark. I was able to move in very quickly with a fully furnished apartment. Dog friendly! And the front office staff are awesome. They are very informative and ready to answer any questions I have. Alex is cool too. Because she has the same name as me 🙂
If you think this is a nice place then you haven't lived in a nice place before. Or you don't understand the concept of money. Staff are great until you sign the contract or challenge them about anything. RIDICULOUS utility charges of close to $200 a month for things like "administration" and "common gas" and an overpriced $100 TWC subscription that you can't get out of... and that's not including your own gas and electricity. It's not a bad place, but incredibly over priced. If you can afford $1100 a month for rent + bills + utilities then go for it!
I will begin by saying that you pay for location. They have a very convenient location right off 670. You are 5 minutes from a grocery store, campus, downtown & the Short North. What you pay for rent is market rate for a convenient location with a "downtown" zip code. There are a few reasons I have been prompted to write a review. 1. The complex is dated and the advertised "upgrades" are strictly cosmetic. 2. The fees are laid out when you sign up and are much higher than you might find elsewhere because of their agreement with First Billing. 3. The maintenance staff is stretched very thin with how many buildings they have. This causes maintenance requests to be delayed at best, often prompting several requests to be filed. The incident that sparked my desire to review happened when they "lost" 2 out of 3 checks in the same envelope for our monthly rent, resulting in a $100 fee for two of us. With there being no proof that we actually put the checks in the envelope, there was no way to contest it. Trust me, they were in there. In our 3 bedroom, 2 bathroom apartment, one of the toilets has issues with not flushing and running constantly. Aside from the time frame of repair (often 2 or more days) having to share 1 toilet between 3 guys is very inconvenient. When the maintenance request was first placed, the girl that answered the phone said it was not an issue because there are multiple bathrooms in the apartment. When we moved in there was mold all over the hallway bathroom. When the staff was contacted they said it was just dirt and didn't bother to check. Mind you, this was before any of our actual belongings were in the apartment. We pay extra to have a garage for our motorcycles. it floods constantly and the structure is covered in mold. Other reviews that claim there are rats and spiders galore are accurate. The rats seem to feast on the overflowing trash and multiply by the dozen in population and size because they're equivalent to Volkswagens. The reviews of 5 stars on Google and other sites for this place must have been paid for. I, like many others, thought it was just one or two bad experiences that prompted the poor reviews. That's not the case. Think long and hard before considering living here. I'm not saying this place is the worst, but I've lived in better that were far less expensive. I would strongly suggest staying away from here unless this is the location that you absolutely need to have.
Good location for the price. Sometimes it takes maintenance a little time to get something fixed, but I think its because they do not have enough people working. Staff is very friendly. Yes, there is trash on the ground and all that, but I blame this more on the residence than the staff. Adults live here, and they should be able to clean up after themselves (or not throw their trash everywhere in the first place). I don't like having to have Time Warner Cable, (I personally hate Time Warner). Other than that, I have no real complaints.