Potential tenants beware! This property group is extremely shady and unethical. They will double talk and double charge you for everything possible upon move out. When we were moving in, we were told in great detail that the $400 non-refundable redecoration fee includes full wall painting and carpet cleaning. However, when moving out the story changed. We were charged for full wall painting and carpet cleaning again on the final itemized bill! All of the work that they claim is included will be charged to you again whether any work needs to be done or not. Even if you never hang anything on the walls and keep them spotless, they will still paint them when you move out and still charge you $160 for that service, even though you already paid for it in the non-refundable deposit when you moved in. Additionally, you will not be able to speak with any of the staff in Spokane about the disputed charges. You will have to call the corporate office in Seattle and try to dispute charges with someone who never saw the apartment unit. That person will be extremely rude and claim that you did in fact cause all of these additional "damages". Do yourself a great service and pick any other residential group. Don't be fooled by the friendly staff, promises, and nice units.
the worst place ever. everybody there is rude and they will rip you off when you leave. they will charge you for cleaning the carpet and painting although they took 450 dollars in the beginning for that i can't believe those thieves are still open for business with nobody suing them. Never go there don't get fooled by the nice buildings
In November 2009 my wife and I moved into the Prairie Hills apartments when we sold our house. We rented one of the larger units with and attached garage that face Lincoln Rd. We lived there exactly 3 years and were never late on a rent payment. If you are considering renting from them let me give you a few points to ponder. When we moved in we were charged a $350 dollar non-refundable "redecorating fee" which we were told was to cover cleaning, paint and carpet cleaning. This should have thrown up a red flag. Upon the move in inspection, we walked through the apartment with an employee of Prairie Hills and noted all the visible damage to the interior of the apartment on their "move in inspection form". This inspection only included the interior of the apartment, and there was no place on the form for the patio or garage areas. After living there for a number of months, the lock between the garage and our apartment stopped working. We submitted the form to the property manager to have the lock replaced. That lock was replaced, and unknown to us, all other locks in the apartment. When we arrived home at 8:00 pm that evening our keys did not work, and the office was closed. We tried the "emergency" telephone number many times over the next few hours, and only got their voicemail. We left many messages and NEVER got a response. At around 11:00 pm we got a hotel room. We went to the corporate office the next morning and were told that the maintenance worker gave the new keys to the apartment manager, who failed to notify us of the change, nor did he make arrangements to get the new keys to us. They had both our phone numbers on the repair request. We were reimbursed for the hotel by Prairie Hills, but not 4 hours each for lost wages that we requested. (being that the office did not open until 10:00am. About midway through our time there our dishwasher stopped cleaning the dishes, after numerous complaints and being told we were using the wrong soap, they finally sent a technician, who confirmed that it was not working properly and needed repair. After another three weeks it was finally replaced. We were without a dishwasher for approximately 6 weeks. Unacceptable. These apartments face Lincoln Rd and the adjacent field across the street. Living on Lincoln Rd, don't expect to open your windows, ever. At night Lincoln Rd has constant high speed traffic, and cars racing. As early as 7:30 am until dark there is almost ALWAYS ATVs and dirt bikes in the field and sand pit across the street, they are obnoxiously loud and kick up a considerable amount of dust, so again, keep the windows closed! I won't even get into the police helicopter running cars out of the field in the middle of the night. And that small building across Lincoln Rd from the main driveway? Not sure what that is, but it emits a powerful odor of raw sewage that permeates the whole area. When we moved out we did a "move out inspection" with a different person, using a different form. The girl doing the inspection noted a few things such as marks on the wall, no damage, just marks. She also noted warping of the siding on the patio. (damage not caused by us and an area NOT included in the original inspection) That was pretty much all. I signed the move out inspection. About a month later I got a bill for almost $400 dollars, citing a whole list of things that were added AFTER I signed off on it. Including Marks on the walls of the garage interior that were there when we moved in! We are being billed to paint the interior of the garage which was never painted in the first place, it was bare drywall, and again, not included in the move in inspection, there was not even a place on the form for the garage and patio! Of course we disputed the charges and the sum of their response was "If you can prove that this condition was preexisting we will remove the charge." I can't tell you not to rent from Prairie Hills, but I can offer up what I know about the place "Buyer Beware!!"
DO NOT LIVE HERE YOU'VE BEEN WARNED! Horrible experience!!!! Says no pets but they are everywhere(barking above us in the night). Obviously they keep the non-refundable upfront fee however, they find anything and everything to charge you when you leave. They even find a fee for writing up the fees FOR $ 700 TERRIBLEEEEEEE PLEASE DO NOT LIVE HERE IS NO GOOD
We recently moved in to building O and love it. We too have the 2 Bedroom 2 bath with black appliances and the place has really great construction. We looked at Cedar whatever right next door and almost signed a lease but thankfully the lady that runs the place was very rude. That caused us to look at Prairie Hills which has far newer construction, less wear, great appliances and a much friendlier staff. We also got an extra room for lower rent!! We had an issue with our garage door opener a few days ago and the staff took care of it immediately. We love the view of the mountain and all the neighbors we've meet so far have been young professional families like us. We feel safe and most importantly at home.