I wish there was a NO star rating. The apts look nice, but things will fall apart and not get fixed in a timely manner. and when they are fixed, maintenance leaves a huge mess behind. We had a leak with visible mold for weeks before they even acknowledged that I had called in a work order on it- I had to threaten to go to the Austin Tenant's Council before they even acknowledged I had an issue. When it got fixed, the people they hired threw my belongings in the trash and locked my cat's litter pan up in the bathroom all day. They threw my cat litter trash can into the sink, so cat litter got everywhere. I was given no notice they were coming or I'd have made sure those things were out of the way prior to them coming to "fix" the issue. When they came back to fix where they had torn the wall up to find and take care of the leak, they did the sloppiest, ugliest job patching it back up. I paid MONEY to live here??? I told the manager about all of this and never got a response back about it, not even an apology. Doors fall off the hinges, they never provided us with a screen for our patio door, the patio door would barely open and they never fixed that. Roaches, gnats, spiders, beetles everywhere and the pest control people come in and squirt that gunky crap and it gets everywhere and doesn't really fix the problem. My closet rack fell down and it took them a week to fix it. Trash blows all over the place. Parking is a joke- I've had to park across the street in the parking lot of a hotel or restaurant and hope I didn't get towed more than once. 20 visitors spots in the entire parking lot and if your visitors stay past a certain time, they will get towed, so forget having anyone spend the night- my parents and grandparents had to park across the street in the hotel parking lot in order to spend the night with us, so they wouldn't get towed. The staff is the office is rude and condescending and all they ever respond to issues with is "Well, that's not our fault". Neighbors smoked pot and the smell got into our apartment and nothing was done. Neighbors' kids bounced their basketball against our door more than once and the response from management was "Sorry...". I've had packages sitting in the office for days with the idiots who work in the office claiming they're not there, and then all of a sudden, days later, after I have the confirmation they've been delivered, they magically appear. The apartment we are (THANKFULLY) vacating REEKS of mold at this point because there are leaks in other parts of the apartment they have never fixed. Shower and faucet in the tub leak, and they never fixed that. The toilet handle kept breaking off and I had to threaten to go to the Tenant's Council before they would fix that too. The bathtub itself leaked into the pantry, leaving half an inch of water in some places and all they did was mop it up with my towels and leave a heap of soaked towels in the middle of my floor- no wonder it smells of mold now. The water tastes of mold as well, we had to get a water filter pitcher. We had a water filter on our kitchen faucet, but when they replaced the kitchen faucet, because it was leaking, they tore our water filter up and left it IN PIECES in the sink. The dishwasher actually came OUT of the cabinet when I opened it one day, and it took them forever to fix it. Our bathroom light had a short in it and if you closed the door, the lights went out, and they kept telling me there was nothing wrong until I finally was there when maintenance was there and I showed them the problem. We've moved out of Austin, and we never got a bill for our last rent amount. I've called and left several messages asking them to call me back with the total, emailed as well with no response. Now I have to drive 20 miles out of the way to get the total, find a bank and get a cashier's check, and take it back to the office to avoid a late fee. Which I probably will be charged because now the rent is late. Worst apartments EVER.
This is my second year at Wyndhaven and even though there isn't a whole lot of parking it has been a great place to live. The staff in the leasing office have always treated me kindly and addressed all my concerns or issues quickly.
We haven't had any issues except the a/c. The maintenance person had it fixed the same day in less than an hr. Very strict towing enforced which keeps you on edge, but quiet clean and comfortable.
I was a visitor at this apartment for one short day before the complex's glaring incompetence, inattention to detail and outright hostility toward their residents became very apparent. I was set to complete my paperwork and add myself to a friend's lease, but thanks to traffic, I arrived in town after the office had closed for the day. I had spoken with their team before, and they advised me that it was fine to stay in the apartment while taking care of things, so I opted to go ahead with the move and complete the paperwork the next day. No big deal, right? That night, while moving in, I tried (and failed) to find a parking spot labeled for visitors in the complex. The complex would later admit that they only have about 20 visitor spaces in the entire complex, all of which were occupied at the time. As a new resident and without a spot to park, I had no option but to park in contract parking. I left a note on the vehicle and contacted the apartment complex's answering service, who was completely misinformed about the towing policy, took my information and promised to get it to the complex immediately. The next morning, surprise surprise, my vehicle was missing. The medication I needed, which I had left in it overnight (an honest mistake) was gone too, and I was in a crisis situation. I called the answering service early in the morning, and they said that the apartment had never informed them of who to call for towing issues (only stating "call a local towing company"), so I was out of luck until 10am, when the complex opens. By this time, I was in withdrawal from my missing medication, and I ran a very real risk of endangering my new job due to the delays. The complex called me, and immediately began a barrage of verbal abuse, informing me of everything I had done wrong, stating that nothing I said mattered, and refusing outright to even contact the towing company to resolve the issue. As they said, they "do not work with the towing company", despite the contract they have to aggressively tow from their poorly-allocated parking lot. In the end, my "welcome" to the complex was a $200 towing charge despite my best efforts to work out the situation. After the complex spoke to me on the phone, they called my roommates to suggest that *I* had been rude, instead, and to indicate that they didn't want me around the complex. Thanks, Wyndhaven. Moving is extremely stressful, and life is very stressful when in an unfamiliar place and without essential medication. The collective incompetence and hostility of the entire staff conspired to make it exponentially worse. I suspect (and hope) that this entire city isn't like this, and that this is just an isolated pocket of angry, hurtful people who take out their antisocial instincts on the customers they're tasked (and paid) to serve. In remarkably short order, this complex has turned a potential friend and incipient resident into one of the property's loudest and most vocal opponents. One day, I hope to financially and emotionally recover from my brief time with Wyndhaven. Until then, I can only advise you, as a reader, to proceed with caution.
So, I have lived here for about 10 months. Overall, it's awesome. I did have some loud neighbors, but I guess they moved or haven't partied recently- it was a 3 day period. I live on the 3rd floor, facing the inside of the complex, it's actually great. Beautiful trees and grass, lots of cute dogs on and off leashes, haha. No danger though. I haven't had my car broken into, or even been scared of it happening. Everyone mostly keeps to themselves. About the management and other employees: There was a new puppy in the apartment adjacent to mine, poor thing was on the balcony every night barking his head off. I told someone in the office, within 3 days, no more puppy. The person actually didn't have a deposit down for it, so it's awesome that they were so quick. I like management and they remember me and greet me every time I come in the Leasing Center. They are kind of expensive, but this is a PRIME location- I've loved living on Wells Branch. by the way, Building 2 in where I live, so everything I've said should most likely just apply to it, I haven't experienced the other buildings. The worst thing about this place is that it's owned by Mission Rock, so they have a hotline (as opposed to onsite) maintenance for bigger jobs. It's kind of terrible actually. Thankfully, I've only had to contact them once. If you have the money, you should move here; we have parking permits for everyone on the lease and the gate closes every time you go through it :)