Leave the past in the past. The shift in management here is unprecedented and they are quickly shifting towards making their tenants happy. While I am not currently pursuing a lease though them, their customer service was fantastic. Michelle Naclerio was extremely helpful and takes time to get to know each property and their current tenants and needs. While they are still having some growing pains with a new head of maintenance, their service is definitely improving.
Michelle was a great tour guide. Each property we were shown was awesome and well within our range price-wise. She knows exactly what people are looking for. If you have a showing set up with her you'll find a good place in no time
[[[This review is only for the touring/leasing part of their business]]] The house touring I had with TempleTown Realty was great! I'm a picky person so I was asking a lot of questions, and most of them were adequately answered. There were times where the leasing agent did not know the answer, but got back to me with an answer at a later time after asking. It would have been better if the leasing agent had been a bit more knowledgeable about the places, but it was forgivable. The leasing agent I had was extremely friendly and accommodating. I asked for multiple showings of different apartments, and he was really helpful with it all; always had a smile on his face and willing to be of service. His name is David Bush for those wondering; I recommend setting up tours with him. However, organization seems to be lacking at TempleTown. There were multiple instances where I was talking with the leasing agent and he did not quite know what apartments were available or not. And when on the website, their information is outdated and some information is actually inaccurate (I think they copied and pasted the description information from one unit to another without checking). In addition to this, there is a lack of pictures of some of their places. These things could be improved upon. I have not lived at any of TempleTown's properties yet. This is simply the beginning stages of my interactions with them.
I would give this company a zero star if I could! I live in University city in a property owned by temple town. Our sink was leaking and after leaving 10-15 messages, over the course of 2 weeks and leaving messages online, they did not fix it. Finally I ended up calling and flipping out on the phone before they were able to come in. Other times, I saw the maintenance people in the halls and would flag them down to come in and fix the apartment. I recently put in a request about the hot water but like usual they have not gotten in touch with me. Its been 6 days! It recently snowed, it has been almost 72 hours since it snowed, they have not cleaned the sidewalk in front of the property or the stairs leading to the apartment. They deserved to be sued for this. I have to hold on to dear life while walking through this icy mess! NEVER RENT FROM THESE PEOPLE, most unprofessional company ever!
Templetown Realty has improved dramatically since the start of 2016. Although, as reflected in other reviews, they have had some issues in the past, the team has undergone some staff changes which has made all the difference. Michelle at the front desk is incredibly helpful at communicating and understanding issues which occur, and taking it upon herself to follow through to ensure they are addressed. The new maintenance manager has been doing a great job as well and we are slowly seeing much needed updates to the building. Renting from Templetown in the past had its issues, but I am hopeful they are on the right track to improvement.