The management is incompetent and don't even know what the residents have to pay. I got asked what my rent was... They had a computer right in front of them with all the information on it and still couldn't get the full amount correct. When I got an extra charge later in the month, I called to see why and after about 10 calls (right when they opened) they finally answered and I was told I didn't fully pay my rent when they were the ones that calculated it for me. I tried calling back about 10 minutes later and my calls were ignored for about an hour until I finally gave up. They clearly do not care about their residents and screwing them over. VERY unprofessional staff for not even answering phone calls from your residents and for not sending out bills at all one month.
I would give this ZERO STARS if it were an option. DO NOT move into these apartments unless you don't mind being NICKLE AND DIMED. New management took over and is less organized than a toddler. They did not send out our bill.... at all. We had to go in and have the amount payable calculated by the managers and then TWO WEEKS LATER got charged an extra $35 for THEIR MISTAKE!!! The floor plans are nice and the location to campus is good but you WILL be left tearing your hair out after dealing with the management even once.
This place is fine - not as evil as the reviews make it out to be. I will absolutely confirm the pool being closed half the summer and also the first second it could be closed in early September -- which leads me to my true complaint about this place. The maintenance staff (not talking about Cody, the old maintenance guy). Whoever is in charge of maintenance is simply lazy and incompetent - and I'd say much more lazy than anything. Goes back to the pool being closed all the time - they looove any excuse to close the pool. I've had some minor issues - toilet stuff, outlets needing replaced, air conditioner freezing, etc... And all have been met with a snarky attitude, AND a hint of "I'm sooo on top of my job" from the maintenance lady. I've had my downstairs hallway flooded with bad toilet water, because the clown turned on my water (after I reported it clogged and turned OFF the water) -- so that's what I'm saying, lazy, bad attitude and incompetent, BUT only from the maintenance lady, who I believe is in charge of all maintenance. Also, dog waste trash cans are often overflowing for a week or two before she "finishes that work order". I do like everyone else there, though - office staff, most of my neighbors, etc. Overall 3 outta 5 stars and go enjoy the 6 hole disc golf course on the premises.
terrible terrible place. if your considering renting here just tell them to keep your deposit because there's no way you will see that again. and get ready to be charged for just about everything. the office is a joke and it seems the only person who gives two shits is the maintenance man (give him 5 stars for sure) but because it's a team effort they get a very generous 1 star.
Really poor management!!! Generally, the location is good however ruined by this office.