Passing marks only. Had terrible wifi, 1 of 4 bars, couldn't get my work done, especially most of it's client are on business. No fridge. Not all rooms had a safe.
Stayed for the weekend during the Salute to Supernatural 2015 convention. We travel a lot, and even though we live in Houston THIS is THE best hotel stay we have had to date. The staff regardless of station or position was friendly and extremely helpful all weekend long. They went above and beyond to accommodate and assist. Pet friendly (and pet perks) a major plus! We were all comfortable and relaxed all weekend long. The only downfall was that the kitchen was not prepared (guessing) for such a large event. They bounced back pretty quickly though. Starbucks inside! The staff kept the long lines moving efficiently. The room was clean and to our expectations. So really no negative complaints at all. Of note, Shay is awesome.
Everything is nice. The rooms are comfortable and the service is excellent. I was comfortable and relaxed while i was here. The food was delicious and even the people working at the restaurants were super friendly with me. My only issue was that despite being safe clean water, it tasted like dirt. I gave the hotel 4 stars because of that given that i only drink water. Besides that i would completely recommend this place.
Several things broken in room. Slow service. Unhelpful front desk.
The hotel stay was great, we had our issue with airport transportation. We waited for an hour at the airport even though they say they a shuttle ever 30 minutes. Two shuttles were there but neither would let us on. One was waiting for pilots and the other just left empty. When we called the hotel they were not much help either. Finally after an hour we got a ride with the pilots. I would recommend staying at a cheaper hotel and parking at the airport or near by lots. The rooms are pricey for the way we were treated by the airport transportation service.