Terrible customer service. Overpriced and completely ridiculous upon move out. Overcharged for "damages" when complex was spotless and clean upon move out. Pets off leash throughout complex. Parking is terrible. Complex does not return phone calls.
When I began my apartment search, I was completely unaware of a past debt owed to my last apartment complex. I applied to live at Landmark, and my experience has been unique due to the helpful and friendly nature of the office staff. They helped me get the information I needed to resolve the issue, and even called my past apartments to have them retract the claim sent to the credit agency! Fraudulent claims from the past apartments (pet cleansing fees, when in fact, I had ZERO animals, etc) were removed in full with the help of a simple phone call by the Landmark staff. Ask for Robert or Matthew. You will be warmly and genuinely assisted by their positive attitudes and helpful assistance. I have lived in over 10 different apartment complexes and I have never felt that the apartment staff has been HUMAN enough to level with me and assist with disputes. I'm normally not one to write a review, but this was extraordinary!
I currently live here and its ok at best. However I find that there are many unforseen pains in the ass due to the lack of caring in the office. Your rent will be raised for no reason, If a mistake is make with their billing it goes on the shoulders of the tenants. I have had to have my ac fixed 5 times. Not worth the $$$. Once my lease is up I will definitely be looking for a better place.
I've lived here for just over a year and I think it's great other than the mandatory fee for valet waste pickup. Saw the negative reviews on here and wanted to say that complaints about strangers entering your apartment and broken laundry equipment hasn't been my experience at all. Most of those reviews are pretty old so I'm pretty sure they've had management changes and renovations since then. I've recommended this place to several friends, one of which just leased a unit. I'm very happy living here!
Great location and reasonable price. Also some of the best customer service I've experienced. They helped me out of a bind when I hadn't received my first paycheck of a new job. Matthew was especially helpful. Very grateful that they cut me a break!